William Davis Homes Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the home-buying process smooth and stress-free. Many people highlight the outstanding customer service, with team members being knowledgeable, supportive, and always willing to go above and beyond to assist with queries and guide them. Consumers appreciate the personalized and efficient support received, describing the overall service as excellent. However, some customers noted concerns regarding home quality, citing issues like badly fitted doors, large snagging lists, and poor workmanship, which led to problems such as mould or creaking floors. A few people also mentioned that promised green spaces on developments were not maintained as advertised, appearing with dead trees and weeds.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers highly recommending the builder for... See more

Location

Customers consistently note ambiguous experiences with location, with many expressing excitement about moving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well done William Davis! From day one of going to the house, to consider buying the sales team was brilliant, especially Amanda at the Castle Donington site. She was so helpful, and when we dec... See more

Company replied

Rated 5 out of 5 stars

Yvette has been absolutely lovely throughout our entire journey of buying our first home. She is incredibly caring, supportive, and always willing to help, no matter how small the question. She took t... See more

Company replied

Rated 5 out of 5 stars

Buying a house with WD was a breeze with Debby. Right from enquiry, to the last few weeks before completion. Debby has been really helpful and was patient and supportive with making choices of finishe... See more

Company replied

Rated 5 out of 5 stars

After a setback with a failed chain on another property, we opted to move to a new, William Davis home (after visiting it many times!!). The staff were always polite, happy & helpful and greeted us... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

As one of the best-loved housing developers in the Midlands, William Davis have been building new homes for over 90 years. As a 5 star rated housebuilder for ten years running we put quality and craftsmanship at the heart of everything we do. With an excellent choice of two to five bedroom homes, all beautifully designed inside and out. Our aim is to bring you the best buying experience, the best home, and the best address.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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4.6

All reviews

(321)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Long wait is over,dream house becoms true

Finally, my waiting time finish, Keys were collected through sales team on one nice afternoon, A special thanks to Mrs. Bev and her team for continual follow-up and time-to-time updates about the status, in fact they spoke with my solicitors also to make the process faster and without any problems.
House demonstration also went well today.
Thank you so much once again for the whole team to make our dream house handover.

February 27, 2025
Unprompted review
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Reply from William Davis Homes

Hi Ramesh,

We are pleased to hear that the handover went well and wish you many happy years in your new home.

Kind regards,

William Davis

Rated 5 out of 5 stars

Fantastic service throughout.

Nicola and Mandy were very helpful throughout the process and we are so thrilled with our new home! Thank you both!

January 24, 2025
Unprompted review
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Reply from William Davis Homes

Hi Lewis,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky, Mandy and the team at Buttercup Fields.

Kind regards,

William Davis

Rated 5 out of 5 stars

Excellent after care service

Excellent after care service from William Davis as always. A special thank you to Vicki Frost, Customer Service Manager

February 7, 2025
Unprompted review
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Reply from William Davis Homes

Hi Terri,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Vicki and the Customer Care team.

Kind regards,

William Davis

Rated 5 out of 5 stars

Great service -pre and post buying

We are very happy with the house we bought. With William Davis professionals we experienced a willingness to respond to the many questions we had when trying to decide, clear explanations and patience. We had good communication throughout the buying process. We are particularly impressed with the good service after we bought our house -prompt and helpful responses to our enquiries.

February 3, 2025
Unprompted review
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Reply from William Davis Homes

Hi Leah,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Bev, Yvette and the team at Houlton.

Kind regards,

William Davis

Rated 4 out of 5 stars

We had a good experience

We had a good experience, the team in the William Davis office were helpful and we love our new home.

January 31, 2025
Unprompted review
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Reply from William Davis Homes

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive.

Kind regards,

William Davis

Rated 5 out of 5 stars

The William Davis after-sales care is…

The William Davis after-sales care is excellent.
Lindsay coordinates her team in an efficient and friendly manner.
Ricky visited my home to sort my issue out. He was friendly, professional, and did an excellent job. He went above and beyond to provide a First Class Service.
Thank you Ricky and Lindsay.

January 28, 2025
Unprompted review
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Reply from William Davis Homes

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Lindsay and Ricky from the Customer Care team.

Kind regards,

William Davis

Rated 5 out of 5 stars

Outstanding from sale to aftercare

Recently, we purchased a home in the Houlton development and couldn't be happier with our experience. The process was seamless, and the quality of both the service and the build has been outstanding.

From the very beginning, Bev from the sales office was incredibly helpful, guiding us through every step. Yvette was also fantastic. Both ladies were always available to answer our questions and provide support. Their customer-focused approach made the buying experience stress-free.

The craftsmanship of our home is very high, something that has been reaffirmed by external contractors we've hired for additional work. The snagging list was minimal, which speaks volumes about their attention to detail and quality control. The site managers, Chris and Callum, were very supportive, and any concerns were addressed quickly.

Post-completion customer service has been impressive so far. Lindsay and Tracey have been extremely responsive. Any snags we reported were resolved quickly. It's reassuring to know that WD Homes genuinely care about their customers even after the sale.

Overall, I'd highly recommend William Davis Homes. The combination of a high-quality build, a helpful sales team, and excellent aftercare has made this a fantastic experience!

January 26, 2025
Unprompted review
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Reply from William Davis Homes

Hi David,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Bev and the team at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Great service from both the customer…

Great service from both the customer service team and the workmen sent to complete any minor issues raised once in our lovely new house!

January 22, 2025
Unprompted review
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Reply from William Davis Homes

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto the customer care team.

Kind regards,

William Davis

Rated 5 out of 5 stars

Fantastic customer service

After being a little disheartened by another developer we decided to nip into the showroom at William Davis to see what they were like. Long story short, I felt so much better after visiting and it was all thanks to Amanda. She was real, honest, helpful and most importantly, kind. She made us feel excited again! Amanda gave us lots of information on the developer, the plots, the area and an address to enable us to see one of their other showrooms. The Dove is the showroom we saw and it really was gorgeous. Its people like Amanda that make you want to go back and give them your money. Thank you, Amanda, you turned our day around.

January 6, 2025
Unprompted review
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Reply from William Davis Homes

Hi Lizzie,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Amanda at Regency Park.

Kind regards,

William Davis

Rated 5 out of 5 stars

Amanda is amazing!

We walked into the new Castle Donington build and we're greeted by Amanda, she was absolutely fantastic explaining all the processes and extra information. We were feeling very out of our depths when buying our first house and Amanda was absolutely fantastic! Can't recommend her enough!

January 6, 2025
Unprompted review
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Reply from William Davis Homes

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Amanda at Regency Park.

Kind regards,

William Davis

Rated 5 out of 5 stars

Houlton, Rugby House Purchase

From our initial contact through to completion and beyond Bev the William Davis Sales Advisor at Houlton, Rugby gave us exceptional service and friendly guidance. Bev was extremely knowledgeable and reactive to our many questions through the process and liaised with the site management team on a number of occasions to provide us with answers to our queries. Every time we met up with Bev on our visits to the show office Bev was always very friendly and super helpful.

November 29, 2024
Unprompted review
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Reply from William Davis Homes

Hi Vinny,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Bev and the team at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

We purchased our forever home at…

We purchased our forever home at Hastings Green Kirby muxloe. June Hall sold the house to us and she was AMAZING. From the minute we made enquires to the day we got our keys and beyond.
She does what she says she is going to do, and even now after she has moved onto other developments, June is still available to contact with any queries and just have a catch up when she’s not run off her feet.
Thanks to June we have our dream home.
The house is beautiful and the location is stunning.
We have had the usual teething problems and even a big water leak. The customer service team , Vicki and Sometimes Tracey have been on it like a car bonnet. Everything sorted in appropriate times. They are extremely professional and always get everything resolved to our satisfaction. Or are still working to resolve for us.
The workmen and ground men who have dealt with these issues are all again professional, polite and definitely go above and beyond.
They take great pride in their work. We did have one let us down several times , but this was rectified by their colleagues who stepped in and nothing was then too much trouble, which more than made up for that one persons incompetence.
All of those that we have had contact with are a credit to William Davis.
We would recommend this company to purchase your home from without a doubt.
Jo and Lee

January 5, 2025
Unprompted review
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Reply from William Davis Homes

Hi Joanne,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto June at Hastings Green and the customer care team.

Kind regards,
William Davis

Rated 5 out of 5 stars

Tracey at William Davis MH is amazing…

Tracey at William Davis MH is amazing she made the whole experience very pleasant and provided us with prompt service and knowledge throughout the whole process she is also very caring and always greets you with a warm smile. We also met Sue towards the end of our process and Sue was equally as welcoming and caring.
William Davis homes are built to an excellent standard and the preparation and handover care is also excellent. Couldn’t recommend enough, especially after speaking to others with other house developers they have had very poor experiences.
I would highly recommend this house builder thank you for all you’ve done and continue to do for us

December 10, 2024
Unprompted review
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Reply from William Davis Homes

Hi Charlotte,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Tracey and Sue at Wellington Place.

Kind regards,

William Davis

Rated 5 out of 5 stars

Blown away by incredible customer service

In recent years I've not come across a company as customer focused as William Davis.

The sales experience from Nicky was a pleasure, she made the whole process incredibly easy and she took all of the stress out of it with clear communication and kept us updated every step of the way.
The positive communication hasn't stopped, with fresh flowers and champagne delivered when we moved in.

We had an unfortunate DIY accident with some plumbing between Christmas and New Year and within 24 hours Tracey had been in touch to check that we were ok and how William Davis could help, this included Ricky being called out on a weekend and working meticulously to fix and make good the issue. We honestly didn't expect this kind of response, it was hugely appreciated - and the workmanship from Ricky is exceptional.

We're both blown away by the customer service we've received from the team at William Davis and wouldn't hesitate to recommend them to anyone looking for a well-built new home.

December 28, 2024
Unprompted review
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Reply from William Davis Homes

Hi Jane,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky at Buttercup Fields and the customer care team.

Kind regards,
William Davis

Rated 5 out of 5 stars

Excellent service from Jules

Excellent service from Jules. Plenty of choice and honest advice.

December 21, 2024
Unprompted review
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Reply from William Davis Homes

Hi Marc,

Thank you for taking the time to leave a review, we really appreciate it. We are delighted to hear that your experience has been positive.

Kind regards,

William Davis

Rated 5 out of 5 stars

New home in Sutton Bonington

My husband and I have just moved into our new home and this would not have been possible without the excellent service from Jules. She definitely goes way above and beyond and makes you feel special every time you speak to her.

Paul met us for a tour of the new house and he was so thorough we didn’t have any outstanding questions.

The house itself is of superior quality and it feels like a lot of care and attention was taken when designing and building the house. I would definitely recommend William Davis to anyone who wants an exceptional new home.

December 19, 2024
Unprompted review
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Reply from William Davis Homes

Hi Sarah,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments onto the team at Lime Gardens.

Kind regards,

William Davis

Rated 5 out of 5 stars

Simply Brilliant!

When I decided to buy a new home, I knew I wanted another William Davis property. The quality is consistently exceptional, and their aftercare has been outstanding. I’d also like to give a special thanks to Nicky, who guided me through the entire buying process—she was absolutely fantastic.

November 29, 2024
Unprompted review
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Reply from William Davis Homes

Hi Zoe,

Thank you for taking the time to leave a review, we really appreciate it. We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky and the team at Buttercup Fields.

Kind regards,
William Davis

Rated 5 out of 5 stars

kelly at reception

I just want to say a big thank you to Kelly the lady that was in reception a year ago i can’t believe she’s not working for you anymore she was the best person ever!! she was very helpful and couldn’t do enough for us she’s the reason we bought our house she went up and beyond nothing was any bother to her she helped us tremendously always there at the end of the phone and in person when needed
it makes me want to leave lace fields because she’s not here
it’s sad she’s not with you anymore i talk to a lot of neighbours and they all miss her it won’t be the same without her

December 15, 2024
Unprompted review
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Reply from William Davis Homes

Hi Nicholas,

Thank you for taking the time to leave a review, we really appreciate it. We are pleased to hear that Kelly was so helpful throughout the buying process.

We hope you enjoy your new William Davis home for many years to come.

Kind regards,
William Davis

Rated 5 out of 5 stars

Nothing but positive things to say…

Nothing but positive things to say about William Davis Homes. Right from the first visit to Buttercup Fields, Nicky was welcoming, helpful and supportive throughout the process through to completion. Due to my situation I needed to move in as soon as possible and everyone worked really hard to make it happen and I’m over the moon with the time frame everything happened in. Thank you to all involved at William Davis and I can’t recommend them highly enough!

November 29, 2024
Unprompted review
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Reply from William Davis Homes

Hi Simon,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky and the team at Buttercup Fields.

Kind regards,
William Davis

Rated 5 out of 5 stars

Great service at Buttercup Fields

Having found our perfect plot on the building plans nearly two years ago we've had many months to keep popping in and bugging Nicky in the sales office until our house, last one on the build plan, was finally released for us to buy. We've watched it grow from foundations to completion and it's been so exciting. We've had a brilliant experience and any snagging has been sorted straight away by Tom the great site manager.
We're so happy with our lovely new house and are looking forward to our first Christmas in it.
Particular thanks go to Nicky who has been there from the start of us first visiting Shepshed and seen us through everything.

October 31, 2024
Unprompted review
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Reply from William Davis Homes

Hi Jayne,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky, Tom and the team at Buttercup Fields.

Kind regards,
William Davis

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