Wilsons Blinds Reviews 

Fast delivery, good price and perfect fit

Ordered and came very quickly fitting instruction came via internet and instructions ın the packaging
Fitted easily wıll use again

The blinds arrived in good time, all installation information was provided and fitting was straight forward. The blinds look great, vary happy.

We bought blinds for our holiday house.. they were perfect size and look great

So helpful, and good quality, perfect service and delivery!

Lovely blinds, great price and fast delivery thank you

Always use Wilsons blinds they are excellent quality, price and the fit it perfect every time. Will be getting more for the rest of the house. So many colours and varieties to choose.

I love my blinds, the quality are great and they looks amazing

Very happy with my blinds good service and blinds very good quality also love the colour i chose

So easy and simple guidelines

Good quality product.
Excellent customer service.
Delivery time as promised and good communications.

We have used Wilsons before. Blinds arrived in reasonable time, well packed and no parts missing. This time the order was for a set of three blinds.
We were pleased to find that we could order replacement vertical slats rather than a whole new blind - these arrived at the same time and were easy to fit.
Prices very fair, too!

Positive: they honored their 10% coupon even after I had already ordered.
Unfortunately the positive experience stopped there.
Negative:
I ordered a total of 4 blinds and accessories. On Friday, they informed that the order had been dispatched and would arrive on Monday. However, only 1 blind and 2 accessories arrived on Monday, delivered by DHL. Send email twice to them asking about the missing blinds and asking advice on the roller blind that had arrived but was stiff to pull up and down, but there's no reply. Phoned their customer services on Tuesday and the lady on the phone said that she would give me an update about the rest of the blinds within 24 hours. No call back either. On Friday, 1 blind delivered by DPDIreland. Still 2 blinds outstanding. Called Customer Service on Friday afternoon asking again what happened to the outstanding blinds. This time I was requested to wait until next Tuesday. I agreed. The last 2 blinds arrived on Saturday but no fixings were included. There are dents on one of the headrails. Called Customer Service AGAIN on the following Tuesday and was told that fixings for the 2 blinds would be sent to me on priority delivery. As of today (Saturday), fixings are still outstanding. Also emailed photos of the headrail dents as requested by Customer Service, no reply yet. BTW, Wilsons Blinds' hotline was answered by Blinds Direct.

Something's very wrong with this company:
1) If the blinds were to be delivered separately, shouldn't they informed customers beforehand?
2) Zero after sale service. The roller blind is still stiff to pull up and down. Zero help from them.
3) They never replied emails and empty promises from Customer Service.

Responding to seller's response on 6 Feb:
Fixings for 2 blinds are still outstanding. It's been more than a month since placing order.

Ive used wilsons blinds for years
I have never had an issue with them or their products
The blinds are easily fitted and look great

Excellent blind, easy to put up and looks fantastic.
Super fabric, and sumptuous lining.
Easy to order & clear instruction on measuring.

Everything always fits, easy to install, easy to purchase

Very good quality and value for money. Easy to order with a great range of products. Easy to follow instructions and guidance on measuring and fitting.
Purchased Chalk White Illusion blinds.

The finished & fitted blinds are fantastic, very much as hoped, but the experience isn't without the occasional hitch.
I ordered 3 large blinds to fit existing brackets as the previous blinds also from Wilsons; however, until they arrived, I didn't realise that the size of the brackets had changed in the intervening 17 years! (not their fault).
Happily, the new brackets had the fixing holes in the right place so they could be made to fit without redrilling.
That said, the width measurement of a couple of the blinds was too short so there was a little improvising (turned the brackets round to cover the shortfall) so the measuring process when ordering could be clearer.
Also, the graphic showing which way you want the blinds to drop - from above or behind the roll - is ambiguous and despite checking several times it seems I got one wrong BUT it didn't matter - just roll out the blind fully and it rolls up the other way; also, you're asked about controls on the left/right - again, it doesn't matter because the fittings are the same at either end.
In short, the blinds are great and excellent value but the ordering/measuring process could be made clearer; the lady on the helpline was very friendly and really helpful - would have been 5 stars all round other than the stress of discovering that the measurements/blind roller direction weren't right despite checking it three times!

Beautiful blinds, so happy with them. Great customer service and fast delivery.

I ticked the box for next day despatch but not added to order total. Contacted chat and Jonathan M resolved it quickly.