Their customer service towards us was exemplary. We were kept fully informed re delivery date and time etc. Plus were able to track them on actual day and delivery team also called us to advise when... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good Communication with customer services when I had a query, and was kept informed from start to finish. Delivery guys let me know a 2 hour window days before and on the day phoned to say how... See more
Couldn't have asked for more. Delivery team helpful, polite, friendly. Went the extra mile even in this intense heat. Nothing was too much trouble with delivering a large, heavy package. I wish al... See more
Today we had a delivery of nested coffee table which we ordered from DFS. The delivery team were very helpful and kept us up to date on the delivery time. We got updates from text messages too. I rece... See more
Company details
Written by the company
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with colleagues working across more than 200 sites. We are great people delivering sustainable supply chain value.
Contact info
Methuen Park, SN14 0WT, Chippenham, United Kingdom
- For home delivery queries, please send us a message on 07984 370480 or call 01953 886060.
- www.wincanton.co.uk
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 48 hours
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Amazing and Best service ever
November 25, 2025
Unprompted review
Expert delivery company. Kept informed of my delivery every step…
Kept informed of my delivery every step of the way. Phone call to say they were close by. Helpful professionals gentleman who went above and beyond
November 25, 2025
Unprompted review
A joke of a 'delivery' company
We have the easiest to access property, ground floor, 20 steps to the bedroom to deliver and assemble the bed. Giving the attitude and threating to take the bed back if we do not remove a non-slippery carpet protection for them to walk over! We have works going on in the property and no builder carrying much heavier stuff had any issues! In fact, quite the opposite.
Had to remove it for these snowflakes meaning now have to buy and lay a new protection.
Extremely rude and arrogant, even telling my husband to leave the room when he came in to check the work half through as they 'are not done yet'...
Not the retailer fault (West Elm) but surely they can find some other company with the better integrity and attitude. Not a rocket science is it..?
Avoid
November 25, 2025
Unprompted review
Reply from Wincanton
Dear Elena
Thank you for taking the time to feedback. Our delivery teams would be looking to secure an obstacle-free pathway through your home to your room of choice to avoid risk of injury or damage. I am sorry that this caused inconvenience to you. I hope you are delighted with your West Elm bed.
Kind regards, Harvey
Fantastic…
Regular correct updates and goods were delivered as promised with the time frame. The driver was in contact prior to delivery as I requested advance notice. All exceptional service. Faultless thank you - it is rare these days to receive such a quality service.
November 24, 2025
Unprompted review
Thorough !!
Thorough !!
An amazing couple of guys who delivered rapidly and put my furniture where applicable I would highly recommend this company and its staff☺️ 5 stars 🌟 🌟 🌟 🌟 🌟 thank you 🤩
November 24, 2025
Unprompted review
Professional!
A big thanks to Matt & Stephen for bringing our new bed and taking it to the bedroom for us! Excellent delivery, very professional and just all round nice guys!
November 21, 2025
Unprompted review
Lovely polite delivery men
Lovely polite delivery men , made conversation and arrived well on time
November 20, 2025
Unprompted review
Top team
Top team! The two lads who delivered my bed were super friendly, professional and just awesome. The had quite a job on their hands as I live 4 floors up and there is no lift but they handled it like a pro and were very polite. The communication was great and they called 10 minutes before they arrived giving me some time to make sure the doorway was free.
November 19, 2025
Unprompted review
Delivery expected today between...
Delivery expected today between 13.30-15.30. Took the day off work to be home. No communication at all from the company. Called at 17.00 to find out if delivery was coming, and they said yes, just running behind. Get a call back at 6 to say it's not coming due to road closures (none anywhere near where I live). Said they will redeliver at some point in the future but had no idea when. Terrible customer service, would expect at least some form of communication to say they were having issues but nothing at all from them until I called to chase.
November 18, 2025
Unprompted review
Reply from Wincanton
Dear SIlas
I'm very sorry that our delivery team fell short of our standards yesterday in not keeping you updated with their progress. I've passed this to the local depot manager to address with them. I've asked our Customer Support Centre to get in touch to arrange a new delivery date.
Kind regards, Harvey
Very helpful guys
November 18, 2025
Unprompted review
Good communication early on, but delivery day lacked Updates
The communication before delivery was good. I received an email with the date and time, as well as a text reminder beforehand. However, on the day of delivery I was notified by text that, due to unforeseen circumstances, the delivery would be later than expected. I contacted the WhatsApp support number to ask for an updated time, but they weren’t able to provide an estimate. This left us unsure of when the delivery would arrive, and we didn’t want to leave the house in case we missed the promised 30-minute call before arrival.
In the end, we did receive the call, and the delivery team were friendly, apologetic about the delay, and brought the item straight into the living room.
Overall, the delivery was completed successfully, but the lack of clear updates on the day made the experience more stressful than it needed to be.
November 8, 2025
Unprompted review
Reply from Wincanton
Dear Amanda
Thank you for your feedback and providing order details. I can see that operational reasons meant our delivery team was delayed departing our depot. They should have called in the morning to provide an updated ETA to avoid you having to wait in. I understand that the lack of information would have been frustrating. I will feedback to the depot manager. I'm pleased to hear the delivery itself was satisfactory.
Kind regards, Harvey
Grumpy Comments
Unfortunately the delivery guy made grumpy comments about waiting for me to answer the door. I heard these via the ring doorbell and was disappointed that this was the case. I answered the door as soon as I heard the doorbell but am moving slower because I’m 9months pregnant and it was 7am. Disappointing.
November 15, 2025
Unprompted review
Reply from Wincanton
Dear Ms Jenkins
I appreciate you taking the time to feedback. That's certainly not the behaviour we train to our delivery teams, and I'm sorry for the poor experience. I will be passing this to the local depot manager to address with the team.
Kind regards, Harvey
Great delivery experience
Great delivery experience. On time, super helpful, courteous and also with a positive approach. I wish more retailers used Wincanton for deliveries!
November 14, 2025
Unprompted review
brilliant
got delevired when they said they would deliver followed my instructions how to get to my house the two deliver men were brilliant and very polite
November 12, 2025
Unprompted review
Great service and excellent team
Great service and excellent team. Delivered ahead of appointed time. Thank you
November 12, 2025
Unprompted review
Brilliant sofa delivery from Mark and Ian
We had a Loaf sofa delivered today by Mark and Ian. When they arrived they gave us a call to come and look at the sofa before they started bringing it in because there was a mark on it. It was minimal and I wouldn’t have noticed but was really impressed with their professionalism in making sure we were happy.
We live in a 4th floor flat and I had been pretty certain the sofa would fit in the lift but… it didn’t. Mark and Ian carried the sofa up four flights on stairs with no complaint and still cracking jokes when they got to the flat. They quickly unpacked, assembled and tidied up after themselves.
They were brilliant and a credit to the company, thank you guys!!
November 10, 2025
Unprompted review
Very professional service
Very professional service, great communication with texts for eta and when 20 mins away from property.
Great service
November 10, 2025
Unprompted review
Pleasant and efficient delivery drivers…
Pleasant and efficient delivery drivers
Excellent customer service
November 7, 2025
Unprompted review
Fantastic service
Fantastic service. Great care and attention given to the planning, communication and delivery.
November 6, 2025
Unprompted review
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