Wincanton Reviews 

This company is a complete waste of space. Our sofa was scheduled for delivery on two separate occasions, and both times they failed to even attempt delivery. Customer service offered nothing but excuses, claiming they use a "new satellite navigation system." Even worse, they explicitly promised to call us on December 22nd to guarantee delivery before Christmas and, predictably, no call ever came. When we finally contacted them, we were told they wouldn't even be delivering in our area until December 29th.

Plain and simple: do not use this company. Their incompetence and dishonesty have forced me to take multiple days off work for nothing. I am now seeking legal advice. If I could give them a rating, it would be -10 stars. This business should be shut down.

The sofa is great but the delivery team for me really was the icing on the cake. Such a joyful pair to interact with. Respectful of my home and overall nice guys.

Ordered a sofa from Loaf, website stated delivery would be 4-12 working days for delivery, then link comes through to book with Wincanton, they offer an ealiest date 16 days later, not the end of the world i guess, some miscommunication between the two companies.

However, i then receive a phone call (18th Dec.) from Wincanton a few days later. "Good News" the person on the phone exclaims, "we can deliver in time for Christmas". I understand the delivery date is therefore changed to 22nd December as a result of that call. I take the day off work to ensure i'm home for the delivery and re-arrange the room in preparation.

But then it's all a bit odd, i've had no delivery window, which the website states i'd receive 48hrs before delivery. So i message Wincanton on Whatsapp (A communication service which is significantly more accessible than email, so they do deserve some credit there), asking what's up with the delivery.

Their Response: "Hello, on checking order it is still showing booked for delivery 30th December. Our sincere apologies as human error on our planning team not changing the date for delivery. Have checked and unfortunately the earliest we can do is the 30th December."

A golden rule of business is to under promise and over deliver. Wincanton have done the exact opposite here, resulting in a waste of my own time, and to some extent their own. Poor communication on their side is the direct cause of this error.

Delivered my sofa in pouring rain and everything clean and dry inside the house after their visit. Careful, thoughtful skilled service. Arrived slightly early and called to check ok to do so. Excellent communication before delivery letting me know a 2 hour window in advance.

Their customer service towards us was exemplary. We were kept fully informed re delivery date and time etc. Plus were able to track them on actual day and delivery team also called us to advise when they were 30 mins away.
The team were polite, friendly, courteous and extremely helpful . Cannot praise them enough.

Great service - on time, live updates and delivery was quick and efficient.

Thanks for looking after me your amazing Thanks

I’ve had a lot of furniture deliveries over the last month and this was best because it was completely uneventful. Crew showed up on time, called ahead, was in and out. They were extremely polite and pleasant. If only all my interactions were like this!

We haven’t had a great experience unfortunately. We arranged an exchange of a sofa (from sofa.com who were great) and this is where problems have arisen. 2 failed delivery attempts due to no fault of our own and having to rearrange commitments and working days, VERY stressful just before Christmas too!! So many phone calls and wasted time for me!
If you need to get anything exchanged you must ask and ensure
1. That Wincanton know there are picking up and collecting - not different orders, they need to be on the same order
2. That they have checked the map and the roads where you live to choose the correct vehicle to deliver with.

This should be basic logistics and as a customer I didn’t think I’d have to do this but due to the automatic system I feel that common sense questions and planing have been overlooked. I have been met with a ‘it’s in the computer and we can’t do anything about it now’ attitude.

I’m sad and disappointed not to have our sofa as planned for Christmas

I won’t be using Wincanton again

I had to cancel a delivery as the furniture I had ordered was too big, totally my mistake. I spoke to Chris one of the team leaders and he couldn't have been more helpful. He organised the cancellation straight away and was really understanding. I would highly recommend them, great customer service

Communicated well to let us know when delivery would be made. Considerate and efficient, unpacked and assembled in no time. Packaging taken away and delighted with service.

Really good Communication with customer services when I had a query, and was kept informed from start to finish. Delivery guys let me know a 2 hour window days before and on the day phoned to say how soon they’d be arriving. Very friendly and polite, efficiently delivered large bed to where I asked with no problem at all. Recommended , would definitely use them anytime.

After finding the crack in the esspresso table top we phonedDFS who told us we had to go through customer services . I was told to take a picture of the crack and send it to them I now have to wait 72 hrs for an answer.

Great delivery from the team and great respect given whilst delivering my delivery really happy

The delivery team were courteous, respectful and very professional, a credit to the company.

The guys were just amazing. The difficult access was absolutely no problem
We had organised help but they were so good and totally professional

Pre-delivery info good. 4 man team were booked to deliver two heavy sofabeds; only 2 arrived. I had to assist. At 70 I am not as strong as I used to be. We struggled.
A stressful experience.

Both delivery drivers were very good, polite, friendly and professional. Could not fault them

Excellent, professional and considerate. Good communication, on time.