WindowDoorParts.com Reviews 

898
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

This company is a black hole. The only thing that escapes is your money, as they send you an "order received" email, promptly charge your credit card for your order and then do, literally, nothing els... See more

Rated 1 out of 5 stars

Ordered door parts for sliding glass door July 25, 2020, received confirmation of payment and shipping charge with an approximate delivery date of 10 days. Emailed company and was told within 45 days,... See more

Rated 1 out of 5 stars

This company is a black hole. The only thing that escapes is your money, as they send you an "order received" email, promptly charge your credit card for your order and then do, literally, nothing el... See more

Rated 3 out of 5 stars

I received the wrong order....not what I ordered. I ordered ORDER CONFIRMATION WindowDoorParts.com 30 West Salisbury Street Williamsport, Maryland 21795 United... See more

Company details

Information provided by various external sources

Since 1976 our Family owned and operated companies have developed a reputation for superior customer service, quick shipments, low prices, and huge inventories. We invite you to enjoy your shopping experience with us and take comfort knowing we still adhere to the old fashioned family values that you are used to and personal service you deserve.


Contact info

1.8

Poor

TrustScore 2 out of 5

898 reviews

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No recent history of asking for reviews

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1.8

All reviews

(898)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a custom made kick plate

I ordered a custom made kick plate, made in USA. Product is fantastic, and the price was great. WindowDoorParts responded quickly to let me know when to expect the item. I would order from them again.

September 17, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thank you for the nice words, Elizabeth, it is greatly appreciated. :)

Rated 5 out of 5 stars

Excellent service

Excellent service, best products for very reasonable prices.

September 16, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thanks, Deepak, so nice of you to compliment us. Thank you for your review. :)

Rated 1 out of 5 stars

After 17 business days of not receiving…

After 17 business days of not receiving order I began to wonder what was going on. At that point I had not received any confirmation emails, no shipping info. I emailed the company and had a shipping update the next day, item arrived shortly after.
Why the complete negative? Not once did I get a call, email, apology for the mix up. I understand things happen but my goodness, own it and send a “my bad!”

September 16, 2018
Unprompted review
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Reply from WindowDoorParts.com

Joshua, because we specialize in hard-to-find parts at times we do run out and make another batch. Sorry you had a bad experience.

Rated 2 out of 5 stars

Wrong part sent, bad customer service

Ordered door handle set and it was back ordered, no one let me know this until I called two weeks later wondering where my order was. They then told me it should ship that day. It arrives and is not what I ordered, a different style, so I call there number and get a message saying “ I can’t speak to someone, please E-mail us”. So I do, it’s been 3days with no response. Not good customer service.

September 13, 2018
Unprompted review
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Reply from WindowDoorParts.com

Neal, we would not say you couldn't speak to someone. Sorry you weren't happy.

Rated 5 out of 5 stars

Received my order very timely

Received my order very timely. I had made a guess on what I needed, wrong guess, return was no problem except credit was for 5 latches and I returned 6...guess the one that was open was the reason. They had me send an old broken one and they had the new order on the way right away. Pleasant experience.

September 12, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thank you, Pat, we are glad we were able to make you happy. :)

Rated 5 out of 5 stars

Great product!

September 10, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thanks Scott, we appreciate your comment. :)

Rated 3 out of 5 stars

Way too long on delivery

Way too long on delivery. It took about two weeks to receive the parts.

September 9, 2018
Unprompted review
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Reply from WindowDoorParts.com

Hi Jeff,
We ship orders complete and you ordered (1) $3.00 part that comes in on our skids. The reason we can pass on big savings to our customers is because we stock in bulk and the manufacturer of that part doesn't let us order just one. Thanks for your comment.

Rated 5 out of 5 stars

Well done

Well done. With so, so many window parts available this site is very good at providing specific details. Without that it would be near impossible to order the correct replacement parts.

September 9, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thank you, LT, a lot of time is invested in providing nice digital pictures with good specification sheets. :)

Rated 5 out of 5 stars

Exactly what I needed and quick…

Exactly what I needed and quick delivery.

September 9, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Thank you, Wanda, we typically ship within 24 hours. So nice of you to notice and comment. :)

Rated 5 out of 5 stars

I was impressed they had such a obscure…

I was impressed they had such a obscure part that I needed. Thank you!

September 8, 2018
Unprompted review
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Reply from WindowDoorParts.com

Yes, we specialize in those hard-to-find parts. So nice of you to comment, John, please come back to our online store. :)

Rated 5 out of 5 stars

I am very pleased with the replacement…

I am very pleased with the replacement window parts that I purchased. They were just what I needed.

September 7, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Thank you so much for your compliment. It means a lot to us. :)

Rated 5 out of 5 stars

The only source I found.

The parts I needed were not to be found elsewhere. I had gone to a local window repair shop and they did not have them, but looked them up online and found the Window Door Parts website and referred me to it. The price was great along with very prompt shipping.

September 6, 2018
Unprompted review
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Reply from WindowDoorParts.com

So glad you noticed, Ken, we typically ship within 24 hours and keep our prices wholesale. Thank you. :)

Rated 5 out of 5 stars

Great

Great. Hard to find mobile home parts. Lowe’s did not carry item and neither did the local mobile home store. You have to be a contractor to purchase supplies at Beavan’s. Shipping time was good and perfect fit Thanks for providing individual orders.

September 6, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Thanks for such nice words, we have a 99% shipping fulfillment rate so thank you for noticing. :)

Rated 5 out of 5 stars

Great Customer service and speedy reply…

Great Customer service and speedy reply for my concerns. I had to change order and the help was fantastic! Highly recommended.

September 4, 2018
Unprompted review
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Reply from WindowDoorParts.com

Joe, so nice of you to compliment our long-time employees. Please come back to our online store. :)

Rated 2 out of 5 stars

The main reason I give them a poor…

The main reason I give them a poor rating is because I had to spend over $15.00 just to get an order delivered! The part(s) I wanted cost $3.25, but it coast me 5 times that amount!!! Sure I bought it for a home owner, but that is a really stupid way to get sales!!!!!

September 4, 2018
Unprompted review
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Reply from WindowDoorParts.com

Wow! Jim, in business we try to make a profit so we can stay in business. It was determined by the bean counters in the company that orders less than 15.00 we lose money because our prices are wholesale. As you can imagine, we don't make a whole lot off of a 15.00 order quite frankly. I hope you understand our business model now and it helps your quandary.

Rated 5 out of 5 stars

Excellent product

Excellent product. Quick delivery price was fair.

September 3, 2018
Unprompted review
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Reply from WindowDoorParts.com

Thanks, Dennis, we really appreciate you noticing our free Quick-Ship program. Please come and see us again. :)

Rated 5 out of 5 stars

Product description was very good…

Product description was very good because their search engine process took me straight to the part I needed. Delivery was slow, but the part fitted just right.

September 3, 2018
Unprompted review
WindowDoorParts.com logo

Reply from WindowDoorParts.com

Thanks so much for such kind words. :)

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