Windrush Reviews 42

Told me my turbo was failing and had £6000 worth of repairs needed in total (red and amber) = turbo, suspension, engine bushes (2 were one month old), front brakes (1 year old) etc.

Took to a VAG specialist instead. Turbo is fine just normal oil misting (by design they leak tiny amounts of oil) and after 15000 miles still strong. Only £800 for repair although most wasn't needed.

These guys pushed for part exchange a day after the service, by email and text. Ruthless people completely untrustworthy. Avoid.

A few months ago we were looking at replacing our car. We booked a test drive for a Polo GTI with Windrush VW in Maidenhead. On the day we arrived ten minutes before our appointment and were greeted with the usual and expected polite VW representative. We were booked in and told to help ourselves to a tea whilst we wait.
20 minutes after our test drive drive was booked no one had even so much as come over and said anything to us. After 40 minutes of waiting we were told that the branch was extremely busy with a VIP event (there were two other people in store at the time and 4 VW people huddled round one computer talking about football) and that someone would be with us within ten minutes. Another 20 minutes passed and finally someone came over to ask us if we were OK as he had noticed that we had been sat there for a while. We explained our situation and he said that he would check to see what was going on. He came out ten minutes later to tell us that they would be unable to give us a test drive and that he would call us on the Monday (as this was Saturday) to arrange another test drive. Needless to say we weren't called back. My partner and I look younger than we are but at 30 I expect to be treated as an adult where as we felt like they took one look at the "two kids" sat outside and simply didn't want to see us. Matter of opinion but this is how we felt leaving. I ended up buying a £26,000 Ford because of the rubbish service from VW.
This sort of thing can't happen twice can it? My partner is replacing his Golf GTD and wanted to test a Golf R. The first time we went to slough we were told that there were no available cars to drive even though we had just watched one come back in from a test drive. We decided to call and arrange a test drive, amazingly there was a car available to drive.
We were reluctantly allowed to do a test drive but were only allowed to take it down a congested by pass so didn't actually get a feel for the car. However during this test drive my partner was made once again to feel like a child that couldn't afford this car. The sales man was saying to my partner that this was an expensive car and could my partner afford it. He was then questioned on all sorts of things like his income and his job (remember this was a test drive not a purchase). These questions weren't just "getting to know the customer", my partner said he worked in IT, he was questioned what he does, he said he works with the cloud, the response was just a grumble. The salesman seemed very reluctant to answer any questions that my partner had and so my partner swiftly went to the Audi dealership to get a TT.
I think that Windrush forget that "younger" people can afford these cars and should be treated like any other customer. When it come to VWWindrush it's not an emissions scandal that is ruining the VW name.