Cult Wines Reviews 

336
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the professional staff and the helpful guidance provided during private consultations and exclusive wine tastings. Many people also mention the fantastic selection of fine bottles and the beautifully organized events that make learning enjoyable. However, some customers also noted issues with payment processing and difficulties when trying to manage their asset portfolios. Reviewers often experienced frustrating communication gaps and uncooperative support when seeking updates on their financial transactions. A few individuals additionally indicated that transfer processes took significantly longer than initially promised by the business.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of strong opinions. On the positive... See more

Payment

Consumers find payment to be ambiguous and often experience significant delays in receiving their funds.... See more

Staff

Reviewers highlight positive aspects of staff, expressing appreciation for their professional and attentive... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. Some... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Following the passing of my Father, Jessie was extremely helpful in dealing with his portfolio. She advised us to hold off before selling to get a better price, and then was speedy in helping us sell.... See more

Company replied

Rated 4 out of 5 stars

Expert in their fields. No selling, just walking you through their knowledge

Company replied

Rated 4 out of 5 stars

Great selection of wines for investment and purchase and helpful service. RM was professional and communicative

Company replied

Rated 5 out of 5 stars

I had searched the Cult Wines sections for valuable information and also to educate myself about the wine trade. A very nice gentleman by the name of Connor Adams contacted me and enquired whether I... See more

Company replied


Company details

  1. Investment Company
  2. Alternative Financial Service
  3. Asset Manager Service
  4. Investment Service
  5. Wine Store
  6. Wine Wholesaler and Importer

Written by the company

Since 2007, Cult Wines has provided market-leading fine wine investment and collection management services to a global audience. Our unique analytical-based approach combined with great client service has been central to our success, which has seen us win a number of prestigious awards including the Queen's Award for Enterprise: International Trade.


Contact info

3.4

Average

TrustScore 3.5 out of 5

336 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(336)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic few days in St Emillion area…

Fantastic few days in St Emillion area visited fabulous winery and very well organised by the Cult team.

October 20, 2025
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you Frank. We’re so glad you enjoyed your time with us in Saint Emilion and that everything ran smoothly. It’s great to hear the visit left a good impression.

Rated 5 out of 5 stars

One of the best wine experiences I’ve…

One of the best wine experiences I’ve ever had - food and wine and tours top notch but what really made it extraordinary was the hosting and group. You will always have you best food and wine with the best company 🙏❤️

October 20, 2025
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you for your review. We’re so pleased you had such a great time. It’s lovely to hear the team made it even more special.

Rated 5 out of 5 stars

Fantastic experience with Cult Wines

Fantastic experience with Cult Wines — great wine selection and exceptional customer service from Jessie!

October 21, 2025
Unprompted review
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Reply from Cult Wines

Thank you for your review. We’re really pleased you've had a great experience and I’ll be sure to pass your kind words on to Jessie.

Rated 5 out of 5 stars

The Cult Wines website has always been…

The Cult Wines website has always been impressive and really enjoying their new trading features. Performance has been negative the last couple of years but now pleased to see things moving in the right direction again

October 12, 2025
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you for your review Max. We’re glad to hear you’ve been enjoying the website and the new features. It’s also good to know you’ve seen a more encouraging shift recently.

Rated 5 out of 5 stars

Unforgettable wine experience

I recently had the pleasure of joining a weekend organized by Cult Wines, and it was truly fantastic. The whole experience was unforgettable and incredibly well put together.

We had the chance to taste some really special champagnes - rare, unique, and absolutely delicious. Everything was done with great attention to detail, from the beautiful venues and seamless logistics to the warm hospitality throughout.

It wasn’t just about the wine (though that was amazing) - it was the atmosphere, the people, and the shared passion that made it so memorable. Cult Wines created something really special, and I’d highly recommend it to any wine lover looking for an unforgettable experience.

July 19, 2025
Unprompted review
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Reply from Cult Wines

Thank you so much for your review. We’re so pleased to hear you had such a memorable time. It means a lot to know the whole experience came together so well for you.

Rated 5 out of 5 stars

good wines with good people

I tried the bottle of CHATEAU MEYNEY 2019, and it was so elegant and easy to drink. The suggestions in wine investment and overall market were also very informative. Had learned a lot during the 2-hour conversation!!

August 29, 2025
Unprompted review
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Reply from Cult Wines

Thank you, Jesse. We're really pleased you enjoyed the wine and found the conversation informative.It’s great to hear the insights were useful.

Rated 5 out of 5 stars

Helpful and insightful.

As relative newcomers to the fine wine space, Tom’s done a fantastic job with recommendations for us and we’ve been grateful for his guidance. We understand it’s been a challenging period for wine and are happy to see things stabilising, we’re excited to continue growing our collection with Tom and Cult Wines. Thanks Tom!

August 18, 2025
Unprompted review
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Reply from Cult Wines

Thanks, Aaron. We're glad you’ve felt well guided so far and it’s great to hear you’re looking forward to growing your collection with us. We appreciate you taking the time to share this.

Rated 5 out of 5 stars

Great experience

I’ve had a great experience with Cult Wines. The team are incredibly knowledgeable and passionate about what they do. Their expertise and customer care set them apart.

One of the highlights was attending a tasting at their London HQ, an opportunity to explore a range of exceptional wines. The experience was informative, enjoyable, and welcoming, whether you’re a seasoned collector or just beginning your wine journey.

June 28, 2025
Unprompted review
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Reply from Cult Wines

Thank you, Sabrina. We're so pleased to hear you enjoyed the experience, especially the tasting at our London office. It's great to know the team's knowledge has been helpful along the way.

Rated 5 out of 5 stars

Trading platform and customer service both excellent

Very impressed with my experience of the CultX platform. Cult also kindly arranged visits to some exceptional wineries in California for my wife and I as well as proving a full on-site tasting evening prior to supplying the wine for our wedding.

June 7, 2025
Unprompted review
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Reply from Cult Wines

Thank you for your kind words, Pete. We're so pleased to hear you've enjoyed using CultX so far, and it was a real pleasure to supply the wine for such a special day.

Rated 5 out of 5 stars

The importance of having good wine advisors

Cult organised an event for their clients to spend a day at the Asia Cup. Aarash and Paul did a great job of keeping us topped up with wine and good conversation about the Wine Market. Paul did a sterling job of introducing Cult Wine to a larger audience, and especially his entertaining talk about wine tasting. We are really looking forward to the next Cult-sponsored event, and the opportunity to improve our knowledge of wine.

June 29, 2025
Unprompted review
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Reply from Cult Wines

Thank you for your comments Beryl. We're so glad you enjoyed the Asia Cup event. Aarash and Paul had a great time hosting, and it’s lovely to hear how much you valued the wine chat. Looking forward to the next one too!

Rated 5 out of 5 stars

More than an investment company

Knowledgeable, approachable and friendly. As well as looking for a good return they engage with their clients and offer opportunities to learn about wines and how to appreciate them. We have been with them for a few years and have had a most enjoyable experience.

June 29, 2025
Unprompted review
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Reply from Cult Wines

Thanks very much John. It means a lot to know you’ve enjoyed both the investment journey and the chance to explore more of the wine world along the way. We’re always happy to have you with us.

Rated 5 out of 5 stars

I’ve been with Cult Wines since 2018…

I’ve been with Cult Wines since 2018 and have always received exceptional advice and support. Recently, I had an issue with my account and reached a point of real frustration however once Aarash became involved, the experience changed immediately.

He was calm, professional and got things resolved quickly. He took the time to explain everything clearly and followed through exactly as promised.

Thank you again, Aarash, for handling the situation with professionalism and care.

It’s clear the company is navigating a tougher market, but strong individuals like Aarash make a real difference.

June 23, 2025
Unprompted review
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Reply from Cult Wines

Thank you Nicholas. We're sorry things became frustrating and really appreciate your patience. Aarash will be glad to hear your kind words. We'll keep doing all we can to support you, and it truly means a lot to have you on board.

Rated 5 out of 5 stars

Tom and the team are so helpful

Tom and the team are so helpful ! Wine and experience I would highly recommend.

June 22, 2025
Unprompted review
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Reply from Cult Wines

Thank you Sophie! We’re so glad you’ve had a good experience with Tom and the team. Your recommendation means a lot.

Rated 5 out of 5 stars

Had the privilege of working with the…

Had the privilege of working with the cult wine team on several fronts. They are exceptionally well organized, prompt to respond, reputable, and trustworthy. I would highly recommend them to any family or friends.

June 17, 2025
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you, Shane, for your kind words. It’s been a pleasure working with you, and we’re really pleased to hear your experience has been so positive. We truly appreciate the recommendation and look forward to continuing to work with you.

Rated 5 out of 5 stars

Cult Wine… 5 Star.

Impartial sales recommendations by highly qualified, professional and affable wine lovers. The best wine investment advice around.

June 10, 2025
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you, Alexander! We're delighted to hear you’ve had such a positive experience with the team. Great to know the advice and approach have stood out. We really appreciate the kind words!

Rated 5 out of 5 stars

I’ve greatly valued the advice and…

I’ve greatly valued the advice and access to wines over the years and have enjoyed all drinking recommendations also. Thanks to Tom and the team

June 16, 2025
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you Oliver! It’s great to hear our advice and recommendations have served you well. I’ll be sure to pass your thanks on to Tom and the team!

Rated 4 out of 5 stars

confidence is the word - patience is a virtue

After 3/4 years of trying times for fine wine investments things do appear to turning the corner.
Cult wines have been looking after my portfolio since 2014, it has not always been easy watching an investment decrease in value, as it did do when Covid, came onto the scene, hopefully the good times are on the way back, and ‘increase’ will be the new watchword!
Aarash, in particular, has been very helpful.
Have confidence in C.W. to look after your investment but above all - be patient.

June 13, 2025
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you, Roger, for sharing your reflections. We really value your long-term commitment and are glad to hear that things are starting to look more positive for you. I’ll be sure to pass your kind words to Aarash.

Rated 5 out of 5 stars

New website portal is a game changer!

The new website portal is a game changer

May 14, 2025
Unprompted review
Cult Wines logo

Reply from Cult Wines

Thank you, Rayman! We’re really pleased to hear you’re enjoying the new portal. Great to know it’s making a difference to your experience. We’ll keep working on further improvements!

Rated 1 out of 5 stars

Trouble with Cult Wines

I have been with Cult Wines for many years , however this last year has been extremely frustrating .
After asking many times , visited their offices in pursuit to withdraw funds on account only to receive promises that never fulfilled.
I still have money in account but they never transfer.
This leaves me extremely worried about their financial predicament.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

A Decade with Cult Wines

I have been a client of Cult Wines for over 10 years, and my experience has been largely positive. In the early years, during strong market conditions, my investment returns were solid. While the wine market has slowed recently, Aarash has been consistently helpful and communicative throughout the process.

Overall, Cult Wines has been a reliable partner in fine wine investment, and I appreciate their expertise and service.

February 25, 2025
Cult Wines logo

Reply from Cult Wines

Thank you, Miranda, for your loyalty over the past decade and for sharing your experience. It’s great to hear that Aarash has been a helpful and consistent support throughout your investment journey. We truly appreciate your trust in us and look forward to continuing our partnership.

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