Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will... See more
Company replied
Maria the agent was most effective and dealt with my problem efficiently and promptly, she even granted me some free spins as a gesture of good will which I thought was very kind of her...!! She reall... See more
Company replied
I need support with a welcome bonus on an online bingo room. I deposited with the wrong code and I couldn't redeem my welcome bonus as a new customer. Mada from live chat sorted this for me in a fast... See more
Company replied
Company details
Information provided by various external sources
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Contact info
United States
- www.winkbingo.com
4.0
Great
693 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
sofantasticrted the proplem within 3 minutes.
sorted the proplem within 3 minutes.
May 6, 2025
Unprompted review
Reply from Wink Bingo
Hi Terina,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
At Wink Bingo, we strive to provide our players with the best possible experience, and your positive feedback means a lot to us.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Warm regards,
Wink Bingo
Denisa M really helped me out
Denisa M really helped me out, very polite and helpful. Having the best time
May 5, 2025
Unprompted review
Reply from Wink Bingo
Hi Emma,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Wink Bingo, and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Mada was extremely helpful & very polite. Lovely speaking with her
Mada was extremely helpful &
April 27, 2025
Unprompted review
Reply from Wink Bingo
Hi Sue,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Wink Bingo and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Played for over a year only putting £10…
Played for over a year only putting £10 on per day ! Finally won £100 they closed the account ? Seems this is a regular occurrence no emails or explanation
Very annoying
February 13, 2025
Unprompted review
Reply from Wink Bingo
Hello Julia,
Thank you for taking the time to share your experience. We take all feedback seriously and are committed to ensuring a fair and responsible environment for all users.
Please note that account reviews are carried out in line with our internal policies, which are designed to uphold compliance and safeguard the integrity of our platform. While we cannot comment on individual cases publicly, we encourage you to reach out through official support channels should you wish to seek further clarification.
We appreciate your understanding and regret any inconvenience caused.
Kind regards,
Wink Bingo Team
Chloe c
Chloe c, was extremely helpful and guided me through my experience.
April 16, 2025
Unprompted review
Reply from Wink Bingo
Hi Vicky,
Thank you for taking the time to share your thoughts with us! We're so glad our team could help you out!
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Warm regards,
Wink Bingo
I rate 5 stars due to chat person was…
I rate 5 stars due to chat person was very helpful and very nice and explained everything. Thank you.
April 11, 2025
Unprompted review
Reply from Wink Bingo
Hi there, Angela!
Thank you very much for taking the time to share your thoughts on your recent experience with our support colleagues. We are delighted to hear that you have received a great level of service and a prompt solution to your problem.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Warm Regards,
Wink Bingo Team.
Closed account and not gave me my winnings
Finally won a fair bit of money , wake up this morning and my accounts closed.
No idea how to sort it out either.
April 8, 2025
Unprompted review
Reply from Wink Bingo
Hi there, Teresa!
We're sorry to hear that your time on our site hasn't been as pleasurable as anticipated, and if you've experienced any inconvenience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately to request additional details.
Yours Sincerely,
Wink Bingo Team.
Won £180 and suddenly account closed…
Won £180 and suddenly account closed checked with gambling commission to be told they can’t do this as if you withdraw before any emails from wink they have to honour withdrawal
April 8, 2025
Unprompted review
Reply from Wink Bingo
Hello Carl,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious and esteemed operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
These checks involve collecting documents that align with both our in-house policies and regulatory obligations, ultimately fostering a secure and equitable gaming atmosphere for all our customers. We understand that this may cause some inconvenience, but we stand by its necessity in promoting a responsible gaming experience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you via the Trustpilot form to request additional details.
Warm regards,
Wink Bingo Team
Claudia A was amazing helping me with…
Claudia A was amazing helping me with my bonus
April 5, 2025
Unprompted review
Reply from Wink Bingo
Hello Louise,
Thank you so much for sharing your feedback with us! We truly appreciate the time and thought you put into it!
At Wink Bingo, we are dedicated to providing top-notch quality and service because we want all our players to have the most enjoyable experience while playing with us.
Thanks once again for your review, and we hope you have even more fun moments enjoying all the games and prizes we have in store for you!
Best wishes,
Wink Bingo Team
Sabrina helped me out when I entered…
Sabrina helped me out when I entered wrong promo code by mistake, excellent service.
March 23, 2025
Unprompted review
Reply from Wink Bingo
Hi Alison,
Thank you very much for taking the time to share your thoughts on your recent experience at Wink Bingo. We are delighted to hear that Sabrina ensured you had a great time with us!
At Wink Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Kindest regards,
Wink Bingo
Very helpful and quick at responding
Very helpful and quick at responding
March 13, 2025
Unprompted review
Reply from Wink Bingo
Hi there, Louise!
We would like to take a moment to express our gratitude for the outstanding review you provided of our support team colleague. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is committed to delivering top-quality games, exceptional support when needed, and an unforgettable gaming experience. Your positive feedback is a testament to their dedication and hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Kindest regards,
The Wink Bingo Team
Absulute nightmare!
Opened my account everything fine when you deposit there happy to take your money. Finally got a little win and went to withdraw and BANG account closed email sent to me saying i failed security checks having had no correspondence before this. Live chat just pass the book saying someone will be in touch. SIMILAR POSTS ALL OVER THE INTERNET ITS SOMETHING THEY DO REGULAR WITH PEOPLE. AVOID!!!!!
March 10, 2025
Unprompted review
Reply from Wink Bingo
Hi Mark,
We are sorry to hear that there has been any disruption caused by our verification process.
While being a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Best Wishes,
Wink Bingo Team.
Deposited @40 won £175 tried to log…
Deposited @40 won £175 tried to log into my account and they have blocked my account. I want my money that I won, not happy at all. Won't use again!!!!
March 8, 2025
Unprompted review
Reply from Wink Bingo
Hi Sarah,
We’re really sorry to hear about the issues you’ve experienced with your account. We completely understand how frustrating it must be to have won and then run into trouble accessing your account. We take these matters seriously and want to get this resolved for you as quickly as possible.
There could be several reasons why your account was blocked, such as security protocols, account verification, or other compliance checks, which are in place to protect both our customers and the platform. However, we want to assure you that we are committed to resolving this matter and ensuring you have access to your winnings.
To help us look into this and resolve it as quickly as possible, we kindly ask that you reach out to our customer support team directly. You can contact us at support@bgdfbrands.com (mailto:support@bgdfbrands.com), and one of our dedicated team members will assist you right away. When contacting us, please provide your account details and any relevant information regarding your issue, so we can prioritize and investigate your case more efficiently.
We understand your frustration and appreciate your patience as we work to resolve this issue. Our goal is to provide a safe and fair experience for all our users, and we hope to regain your trust and ensure your satisfaction.
Thank you for your feedback, and we look forward to assisting you further.
Best regards,
Wink Bingo Team
win £3800 gave all my id it’s still…
UPDATE. it’s been 6 weeks today they say there sending my money i should get within 7 days wow finally however they have closed my account and i carnt go on any sister sites good i didn’t want to any way 6 weeks to wait for my money that’s if i get it!!! win £3800 gave all my id it’s still been reviewed 11 days after joke off a site there ok taking your money but when paying out use every excuse going and also closed my account takes days to get back to you and still not received my winnings it’s now the 3rd off march and all i get is a message back on here saying they are keen to investigate this however not once have they
Updated 21st march 2025 still no money it’s been over 4 weeks now they take a full week to email back with constantly asking for more info ie why people have sent money to my bank and who are they i mean what the hell as it got to do with them feel like i’m in a police interview and still no better off it’s disgusting what there doing i have even took it to resolver and will be taking it even further if i dont recieve what is mine i won it fairly with my own money
February 21, 2025
Unprompted review
Reply from Wink Bingo
Hi Paul,
We are really sorry to hear that our verification process has caused any inconvenience.
As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at different stages of their experience with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
Wink Bingo
Very helpful sorted my problem
March 1, 2025
Unprompted review
Reply from Wink Bingo
Hello Colin,
We greatly appreciate the time and consideration taken while offering your feedback!
Here at Wink Bingos, we value the quality and service offered to you since we want for all our players to have the best experience while playing with us.
Thank you again for the review and we wish you even more moments to enjoy all the games and prizes we have to offer!
Warm regards,
Wink Bingo Team
Closed account when I withdrew.. scam?
Deposited over £400, they took that fine. When I actually won and requested a £1500 withdrawal, BANG ACCOUNT CLOSED I’ve had no email requesting documents, if they are that concerned why not do this when people deposit large sums of money? I get the same automated response from live chat too!
I have took it upon myself to send in all documentation and would like this matter resolved asap as it’s getting too frequent where gambling sites take your deposit but find a delay in paying out
February 27, 2025
Unprompted review
Reply from Wink Bingo
Hello Laura,
We are sorry if our verification process has caused you any inconvenience. As a trusted and responsible operator in our industry, we must adhere to regulatory checks to verify our customers' details throughout their journey with us.
These checks involve obtaining an assortment of documents that fulfill both our internal criteria and regulatory requirements, enabling us to maintain a safe and impartial gaming environment for all customers. While we recognize the potential for disruption, we believe it is crucial to uphold these standards for everyone's benefit.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you via the Trustpilot form to collect the necessary information and look into the matter further!
Respectfully,
Wink Bingo Team
Very poor experience.
I’m a new customer. Deposited £10, received a £10 bonus. Every single spin was dead. The biggest amount I won was 50p. Closed account and absolutely will NEVER use wink bingo again. Awful.
February 19, 2025
Unprompted review
Reply from Wink Bingo
Hi there, Emma!
We’re sorry to hear that your experience with our site hasn’t been as enjoyable as we aim to be.
We also understand that not having much luck with the games can be frustrating. While we cannot influence game outcomes, as they are entirely random and regularly reviewed by an independent body for fairness, we truly appreciate your patience and understanding.
Our team is always happy to review your gameplay. We’ve reached out to you privately for your account details so we can take a closer look and assist you further.
If there’s anything else we can do to improve your experience, please don’t hesitate to let us know.
Kind Regards,
Wink Bingo team!
The customer Service are helpful
The customer Service are helpful. Good games
February 8, 2025
Unprompted review
Reply from Wink Bingo
Hi Helen,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
and that you had a positive experience with our customer support team.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Wink Bingo
I chatted with adeline c today and she…
I chatted with adeline c today and she was very helpful in every way and explained everything to me
February 3, 2025
Unprompted review
Reply from Wink Bingo
Hi there, Donna!
I wanted to take a moment to express my gratitude for your recent review of our support team at Wink Bingo. We are so glad to hear that you had an enjoyable experience with us!
At Wink Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Best regards,
Wink Bingo
Narrisa O was amazing and sorted my…
Narrisa O was amazing and sorted my problem.
Very quick service.
January 31, 2025
Unprompted review
Reply from Wink Bingo
Hi Jennifer,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that our agent's dedication is appreciated.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you for choosing Wink Bingo as your main gaming destination!
Kind regards,
Wink Bingo Team
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