Winkworth Reviews 

947
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers consistently had a great experience with this company. Customers frequently praise the knowledgeable staff for their friendly attitude, exceptional professionalism, and efficient communication during various daily property transactions. Many buyers and tenants highlight that the team goes above and beyond to provide tailored advice, ensuring that complex property moves proceed smoothly and without unnecessary stress. However, some people mentioned significant difficulties with daily communication, noting that messages were often ignored and responses regarding important deposit matters were severely delayed. Additionally, a few reviewers reported disappointing property viewings, poor maintenance standards, and deeply unhelpful interactions with specific office agents.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is consistently professional, knowledgeable,... See more

Service

People report positive experiences with service, highlighting exemplary standards, efficiency, and a... See more

Customer service

Customers report positive experiences with customer service, highlighting prompt and effective communication... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt updates and... See more

Location

Customers consistently note ambiguous experiences with location, highlighting varied encounters across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team have been beyond helpful, professional and awesome! After two rentals fell through with another agency (leaving us boxed up with three kids) the brilliant team at Winkworth saved the da... See more

Rated 5 out of 5 stars

If you want to sell your property in south east London...go to Guy Epps and John Mook at the Greenwich High Street office of Winkworth. I've sold 5 properties in 5 years and was traumatised by some of... See more

Company replied

Rated 5 out of 5 stars

The Blackheath team were absolutely fantastic to work with, they were able to get us an offer within 4 weeks of putting our home on the market. Tom Wilcox was extremely conscious of the fact that we h... See more

Rated 5 out of 5 stars

Absolutely fantastic to meet and work with! Highly recommend if you want results. Incredible attention to detail with tailored advice to bring out the best features of your property. Went above and be... See more


Company details

  1. Real Estate Consultant

Information provided by various external sources

Winkworth Estate & Letting Agents specialise in Property across London & the UK. Buy or Rent Houses & Flats, we have thousands of properties available.


Contact info

3.8

Great

TrustScore 4 out of 5

947 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(947)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Linda, Winkworth, Poringland

My contact with,Winkworth Poringland, is Linda Jackson. Linda always is professional in her work, giving confidence that I have chosen the right letting agents. She also gives clear and patient instructions with any queries I may have concerning my rental property.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

John and Guy were both extremely…

John and Guy were both extremely helpful, from sending us the property initially, helping us through the offer process, recommending solicitors and keeping on top of progress. They were both very good at chasing solicitors for updates and keeping in touch with us, which resulted in a very smooth buying process. Would highly recommend!

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

Guy and John have been fantastic throughout the process and kept the whole chain from collapsing. They are helpful and friendly and made the experience much less stressful than it could have been!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Absolutely fantastic to meet and work with! Highly recommend if you want results. Incredible attention to detail with tailored advice to bring out the best features of your property. Went above and beyond to make sure images were perfect. Many thanks again Deborah Kirby

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I recently sold my flat through Winkworth Blackheath and I couldn't recommend them enough. It was a first class service throughout - from Steve's initial valuation to the viewings/negotiation with Tom, Maisie, Becca, and Alex, and the progression of the sale with Nicola. Everyone in the wider team also went out of their way to be as helpful as possible. Thanks so much!

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Barnet - Matt

I recently viewed a property through Winkworth Barnet on 2nd August and submitted my rental application after the viewing, as advised. I was told someone would call me with more details, but no one did.

When I followed up by email, the agent (Matt) replied to say the property was still available but removed from the market to stop enquiries, and that five tenants had been proposed to the landlord. I responded immediately to confirm our strong interest and requested to be kept updated, whether the decision was in our favour or not.

Unfortunately, I received no further communication or courtesy update from the agent. Clear and timely updates are important when people are making such significant decisions about their home, and I feel the lack of follow-up here was unprofessional and disappointing.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

Winkworth (Poringland Norwich)

Winkworth (Poringland Norwich)

Customer satisfaction not with this estate agent
Money is all there interested in
No help no kindness absolutely nothing
Never will I recommend this estate agents
If you looking to rent a property just be careful the holding deposit is how they make there money
Lies and wrong information given

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service by Isobel

Isobel made securing my new flat unbelievably quick and stress-free. Her professionalism, clear communication, and attention to detail were outstanding — I always felt informed and supported. A genuinely friendly and proactive service that turned a daunting process into a breeze. One of the only times I have felt like a valued customer, highly recommended!

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Misinformation and still have not refunded holding deposit.

Went to a viewing in Bird In hand Mews, the letting agent was friendly and explained how the property was good, I must admit I was impressed. Both other the phone and in person it was clearly explained to me that advanced rent or a guarantor were both options to secure the tenancy if you did not earn enough for referencing. After my offer was accepted and found that, my guarantor did not earn enough due to a bad financial year this was communicated to me due to the accountant making an error for the finances of the business of my guarantor.

Following this informed the letting agent, that I would happily pay advanced rent they then informed me that they could not do this and and may have to forfeit my holding deposit. However I was misinformed until this point about the property, regarding how to secure the property. Because of this I have complained to the director and after two weeks they still have not refunded my holding deposit even after receiving an email from the director I will be refunded.

Dissapointed with this letting agency. Advise all new tenants and those seeking to rent to either avoid this estate agent or be very aware of their poor practices.

July 7, 2025
Unprompted review
Winkworth logo

Reply from Winkworth

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.

Thank you in advance,
Winkworth Client Relations

Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. Worst customer service, slow and rude. I contacted head office and they’re just as bad it’s astonishing. Not knowledgable at all and frankly lazy. Avoid and go to a proper agent.

July 29, 2025
Unprompted review
Winkworth logo

Reply from Winkworth

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. We have no record of having received a complaint from you previously, unless it may have been submitted under a different name, but we would be happy to review the matter now for you.

Thank you in advance.

Winkworth Client Relations

Rated 5 out of 5 stars

Winkworth hendon great work


Winkworth hendon
Shilpa and her team were wonderful.

I had already had two sales fall through and I'm sure this would've happened again if Winkworth had not been so on the ball.

Thank you

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Ben Goddard - Fantastic

We were travelling from up north to view a property in Putney and unfortunately hit extreme traffic - twice. Ben Goddard was incredibly generous, rearranging our viewing both times (the second after business hours), when it would have been entirely reasonable for him to cancel.

He really saved us from a potentially wasted 6-hour journey, and we ended up putting in an offer on the house. Thank you again!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

We have used many estate agents over…

We have used many estate agents over the years but Winkworth Highcliffe have been the best yet. They valued our house 50K above the other two agents (they did say it was a punt but worth a go) it sold in a week & the sale was managed beautifully with I would say were difficult buyers. Mike & Nick managed the situation with the perfect balance of friendliness & professionalism. They ever failed to respond to any query the day it was raised. 100% recommend if you are selling a house in the area of Highcliffe dont bother with anyone else.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Tried the rest Winkworths Highcliffe are the best

Winkworths Highcliffe
The guys were amazing, Mike. Harvey and Nick. We had our bungalow on the market for 3 years and tried the estate agents in New Milton who were complacent and unsuccessful. Winkworths took us on they were extremely professional, knowledgeable and understanding. The sales team viewed our bungalow before showing buyers round which non of the other agents had done. Sold it fairly quickly too. Cannot rate them highly enough.

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Team of People

We were delighted when last week we sold our 1 bed flat in Greenwich and we would like to thank the excellent team at Winkworth Greenwich, Guy, John, Gillian and Deborah in particular. The team were a joy to work with and we cannot praise their hard work, dedication and attention to detail enough.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

No one gets back

Iv seen lots of property I'm interested in in essex and iv sent a lot of emails regarding the property and know one has bothered getting back to me

June 18, 2025
Unprompted review
Winkworth logo

Reply from Winkworth

Good morning,

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.

All the Winkworth offices are independently owned and operated, so please could you update your review to confirm the specific office that you were enquiring through, and then we will be able to look into your concerns accordingly.

Thank you in advance.

Kind regards,
Winkworth Client Relations

Rated 1 out of 5 stars

Winkworth Chiswick allows newborn…

Winkworth Chiswick allows newborn babies to live around black mould. Dear all at Winkworth Chiswick, would you be happy to raise your family in a home plagued with black mould? To spend hours every week scrubbing mould off of your walls and ceilings, spending your hard earned money on dehumidifiers and freezing over the winter months as you have to keep your windows open 24/7? Would you accept losing £500 worth of possessions due to mould? Would you accept mould on your 1 month old child’s cot? I’m sure you wouldn’t. But you made me feel like a nuisance, begging and pleading for the mould issue to be addressed.
I hope that I was simply the unlucky one, and your other tenants are given more care and respect. Take this as a learning opportunity, and STOP allowing lazy landlords to keep tenants in unsuitable conditions, especially when the issues are reported to you personally.

June 15, 2025
Unprompted review

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