Winkworth Reviews 

A five-star experience from start to finish with Winkworth Kensal rise. They provided expert guidance, marketed our property effectively, and managed all the viewings with ease and rented our place very quickly. We highly recommend them for their outstanding service and reliable results.

We've had a great experience renting our flat through Winkworth. From the very beginning, the team has been responsive, professional, and easy to deal with. Communication has always been clear and timely, and any issues that came up during our tenancy were handled efficiently and without hassle.
They’ve made the whole renting process smooth and stress-free, and we always felt like we were in good hands.
Keira Etherington was fantastic during the moving-in process of our Tenants—very diligent and always on time with the information we needed. She made what can often be a stressful time feel smooth and well-organised.
A big thank you to Sharon Jones was also extremely helpful and patient in explaining the breakdowns of our account, her clear communication made everything easy to understand.
Sarah Ferry has been great throughout our tenancy—always responsive, supportive, and quick to resolve any issues that came up.
And a special mention and massive thank you to Jon Beadle, for his personalised service, thoughtful recommendations, and helpful advice, his involvement really made a difference and added a personal touch to our experience.
Altogether, a fantastic team providing excellent service. Highly recommended!

When finding a flat to rent, we had a particularly good experience with Lettings Manager James from Winkworth's Hammersmith branch, who was super friendly, really helpful and got the process in motion so quickly! He went out of his way to be available for help and advice whenever we needed it and made the process so easy. We couldn't have been happier!

Bought a house with Winkworth as the estate agents - they were super helpful and prompt in chasing solicitors, keeping me updated, and getting me information I asked for. I particularly want to shout out Alun G and Trudy Z as they were my points of contact and did a fantastic job. Very happy, cheers guys.

WinkWorths (Surrey Quays)
A professional, efficient and friendly place to do business.
as a letting agent they were great, and no less as a selling agent, I feel they went above and beyond.
Would highly recommend.

I'm not surprised that most of the positive reviews are from landlords. As a renter this has been a trotuous experience from a company that has not reviewed the tenant journey in many years; it is a take it or leave it attitude.

We were instructed to sign the rental contract before seeing the inventory and escalated this to a director. His only input was to ask us whether we had viewed the property. There was no interest in reviewing our concerns or engaging with us.

After signing the contract we then received a document which was called an inventory - it was not. It was 179 pages - yes - 179 pages of A4, with firstly lots of terms and conditions in tiny print, then content designed to hold us to account for the slightest issue when we come to move out. It is a backside covering document.

There was no specific inventory just telling us what was included in the rental.

We can cope with this if someone in the company at least made the effort to pretend that they care about tenants. It felt as we were being bullied into complying as there were plenty of other tenants waiting if we did not toe the line. The rental market needs a serious readjustment.

They have renters over a barrel and they know it and beave accordingly.

As always, the agents in lettings are extremely professional and efficient. I have had only positive experiences with them and am happy to work them again as they have found my new tenants.

Winkworths Palmers Green helped me enormously as a landlord recently. Curtis was friendly and polite right from the start and dealt with my numerous queries efficiently. Mabs was very professional and informative. A great tenant was found for us and I have no hesitation in recommending any landlord to use their services.

Winkworth's have been awful since the day we moved into our property.

Having agreed before hand that hooks and scuffs would be tidied up and removed from the walls they have since not been able to come to an agreement with the landlord around the price for this and due to sheer boredom we have stopped chasing and of course they have done nothing.

Around two months after moving into the property the oven and microwave broke at the same time.

Simple enough fix and an email went to our letting agents who pointed us to the dreaded "fixflo", winkworths way of abdicating responsibility or actually doing anything.

A week later an engineer arrives who informs us there are two faulty parts in both the oven and microwave.

Again simple fix, order the parts and nothing they could do about faulty parts, however we have heard nothing about this to the point where Winkworth's never even registered In their system an engineer attended.

Our property manager, on eventually replying to calls and emails, informed us there was no record of a visit (even though he booked it in) and we needed to start the process again.

Twenty days later a new technician appears, again saying two faulty parts.

This was 2 days ago (23 days total with no oven or real way of cooking) and we still have had no parts ordered or any timeline for when our kitchen will work.

Awful property managers avoid renting with them

All of the sales team at Winkworth's Blackheath office were an absolute pleasure to deal with during the sale of our property. Particular praise must go to Maisie who just never let her enthusiasm wain throughout the whole time. Her guidance throughout was really appreciated. Nicola also got the final sale over the line with great aplomb, playing all the right moves at the right times as needed. Steve was also on hand whenever needed to ensure we were well looked after by his team. I can't praise all of you at the Blackheath branch enough !! Tim

I have rented out my property via Winkworths in Kensal Rise for several years. The service has always been excellent. Quality tenants found, efficient service, excellent market knowledge and a great relationship with tenants and landlord. Invaluable advice re the timing of renewing tenancies and serving notice. Aaron in particular has been excellent to work with.

I had a good overall experience with Winkworth. Their team worked hard to ensure smooth processes and clear communication. Some staff members, like Michael and John, went above and beyond, showing real dedication and professionalism. While there were slight hiccups in customer service at specific branches, the overall support was reliable and thorough. Would recommend.

Nishi did everything with a personal touch and treated my parents and I like family and attended to our needs in finding the property that was required. I highly recommend Winkworth Kingsbury and Nishi for her top level and 5 star service and attention to ALL detail. Many thanks and we were very happy! EXCEPTIONAL

Tom and Nicola have been nothing short of incredible over the past 6 weeks as we rushed to get our property completed before the stamp duty change. We have been so impressed by how responsive they have both been to our queries, and well as their proactivity in following up with other stakeholders in the deal to ensure we had the best chance of meeting our desired deadlines. No question was too small, and whenever we were unsure about anything they both went above and beyond to make sure my partner and I understood exactly what we needed to know. We also appreciate their honestly throughout the process - everything was direct and to the point, which is something we thoroughly appreciated. We genuinely couldn’t have asked for anything more from Nicola, Tom and the wider Winkworth team - they make what is supposedly one of the most ‘stressful processes’ and absolute breeze - THANK YOU!

Winkworth Greenwich excels at great communication and never compromising on excellent service. They were laser-focused at getting the best deal for us and seeing it all through in spite of any setbacks. I don’t think our transaction would have happened without their persistence and top-notch customer service.

Nicole at Winkworth West Hampstead has been professional, approachable and helpful throughout our purchase of a new home. She really pushed the matter along and was a pleasure to deal with throughout. Can't rate you highly enough!

Any landlord tempted by low management fees should beware. A senior person in the property management department at Winkworth, Blackheath, wrote to me as follows. Read carefully and draw your own conclusions.

"please take into consideration that we manage nearly 450 properties within our portfolio and while we make our best efforts to reply as soon as possible to emails we receive there may be other issues that we need to prioritise our time with. While a pressing issue to you, a non-working washer dryer would be a low priority in comparison to dealing with a leak or lack of heating or hot water,"

Winkworth Blackheath charged me 6 per cent management fee. At the end things went disastrously wrong.

Question for Winkworth. Does the statement above reflect the level of service anyone letting a property through Winkworth can expect?

Inept operations management for deposit process. Deliberate obfuscation of evidence & communication with landlord. Would not recommend using - plenty of other options with better processes.

The property manager Michael F was good throughout the tenancy. But there was a complete lack of communication and responsibility for deposit process. It felt like the letting agent was a veil for a landlord to exploit us as tenants financially, versus an intermediary upholding due process.

We just moved and used Winkworth and everything was good. Thanks to Anila, she is great in doing her job and quick to reply to the emails.