WinXDVD Reviews 409

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Many customers found the software easy to use and appreciated its effectiveness in tasks like converting and backing up DVDs, often exceeding initial expectations. The products are frequently described as high-quality, feature-rich, and professional-grade, with many users expressing long-term satisfaction. Reviewers consistently highlight the exceptional customer service, praising the team for being responsive, helpful, and efficient in resolving issues, including license problems and technical support. However, some customers also noted dissatisfaction with the product's functionality, experiencing freezes, instability, and crashes, particularly when trying to rip DVDs. A few other people also felt that customer service was unhelpful, providing pre-generated responses, failing to address issues, or being unresponsive, especially regarding refund requests or specific technical problems like hardware acceleration. Additionally, some users were surprised by automatic renewals and found the product lacked support for certain languages, making it unusable for them.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising products like... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting excellent and fast support,... See more

User experience

Consumers find user experience to be ambiguous, with many reviewers praising the software's ease of use, fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the products as superior, fantastic, and... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising the fast and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don't write reviews very often, but I felt this one deserved it. I bought WinX DVD Ripper Platinum because I needed to convert some old DVDs and honestly wasn't expecting much. Turns out, it... See more

Rated 5 out of 5 stars

I took on the daunting project of getting my family videos onto CDs a few years back of course now before I got that project finished everything changed to MP4. I purchased the WinXDVD software and wa... See more

Rated 5 out of 5 stars

I have a collection of art DVDs that are not in the best condition so I wanted to back them up and put them on my media server. They are 99-title DVDs and I tried Handbrake and MakeMKV with no joy. Wi... See more

Rated 5 out of 5 stars

This is a fantastic product which is easy to use and works well. The reason for my review is that the company, Digiarty offer just brilliant, responsive support. I took out a new subscription because... See more


Company details

  1. Movie Rental Store
  2. Hobby Store

Written by the company

WinX DVD ripper & HD video converter, devotes the best and easiest dvd to avi, dvd to mp4, and convert AVCHD M2TS MKV to AVI MP4 DVD.


Contact info

4.0

Great

TrustScore 4 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Defective software, could not handled 1/2 the DVDs I tried ripping

Tried ripping a dozen DVDs using WinXDVD, approx 1/2 could not be read by the application or the ripped file would be corrupted. Tried using a different application and everything worked perfectly.

They honoured their 30-day refund guarantee, since the product did not work great for me.

July 17, 2024
Unprompted review
WinXDVD logo

Reply from WinXDVD

Hello Adam,
We have explained to you via email that we have never refused to process the refund for you. We just didn't receive your email requesting a refund.
Best Regards,

Rated 5 out of 5 stars

Great Support!

I had an issue with reinstallation after a computer crash, reached out to support, they had a resolution ready within hours. Over a weekend! I've used their products for years and will certainly continue to. Highly recommended!

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Love this product!

Love this product! I had an issue reinstalling the program but customer support was super responsive and had me up and running again within 24 hours. The new Winxvideo AI is really easy to use and fast at converting movies. My main usage is to hard code subtitles and this makes it a breeze.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Quick resolution to my problem

I put a ticket in for a weird problem digitizing a DVD, one scene kept repeating through the entire video. I received an e-mail quickly from tech support and they said try it again on Safe Mode. I had never noticed that button. I tried it and it worked. Quick resolution for a problem I thought would drag on and on. Thanks!

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

The company WinXDVD is the best company…

The company WinXDVD is the best company that I have been using since as early as the year of 2017. It has served all of my needs, and has been a company I can trust. The customer support has always been good about responding to my emails in a timely manner, when it comes to needing assistance. This is a great company to support, and I must say you will not be disappointed. I give 5 stars for having top quality products and providing excellent customer service.⭐️⭐️⭐️⭐️⭐️

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful App & great customer service.

This is a wonderful app which I use almost every day. Recently it didn't work due to the lack of space in my device. I contacted the support team straight away they helped me.very prompt after sales customer service. I lost my registration details but they helped me on that issue, too.
Thank you, Adam,Shirley, Ricky, and the rest of the team.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

WinXDVD help

I was very happy to have contact with support personnel like Ricky Ma. It was great that he responded to my email in less than 24 hours. Just knowing that someone will look into helping me troubleshoot issues gives me confidence in the product and the company. With Ricky's help I was able to try some alternative options to fix my problem.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Love this software

Love this software, works like a charm. I've had it for at least a couple of years and hasn't skipped a beat. I did have a problem with a particular dvd; made an enquiry and within 10 hours got a reply and a resolution (I just needed more info than usual - a particularly difficult dvd).

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

My Best Purchase

Lifetime license has been the best purchase of my computing life. In addition to the program working exactly as I wanted, customer service has always been fast and helpful.

Highly recommended.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

This company has outstanding customer service. I had an issue with licensing issues and it was resolved to my complete satisfaction. It is rare to find a business committed to customer satisfaction anymore. I am quite impressed with both the quality of the programs and the service. I highly recommend this company if you are in need of any of these programs.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been using WinXDVD for quite a few…

I’ve been using WinXDVD for quite a few years on and off. I just purchased the lifetime membership because I guess it’s no longer free. I didn’t have a problem with that because I think it’s a really good program. I ran into a problem. I was getting a message something about the folder destination. I really didn’t know what it meant. So I emailed the company. Within a few hours they answered me and told me what to do. I was so happy as I’m not really that computer savvy. But I figured it out. Now it works. Yay 😀

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

This company is one of the best that I have ever delt with. They have brought out a new product, and I was having a problem getting it to work.
Ricky Ma, one of their consultants had me fixed and up and running in the shortest time. Great company.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and great support!

The Winx DVD Ripper Platinum software works extremely well for DVDs for which I was unable to find any other solution.
Also, when I had a problem with it, their support team got involved immediately and helpfully and stayed with it until the problem I had was completely solved.
Very happy with Digiarty and the product!

December 20, 2023
Unprompted review

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