WinXDVD Reviews 409

I have been using this company's excellent software for years. What I find so impressive is that when I have a problem with their software they are always there to help immediately - could not recommend more highly.

Excellent support, even many years after purchase.

Edit: I had initial problems contacting support due their replies being sent to my SPAM folder. Thanks to Trustpilot they were able to contact me successfully

I have now resolved the licensing issue with the help of their support department. Who replied to my initial query on the same day I submitted it.

And have gone out of their way to ensure the issue was resolved,

Customer Service was the best experience that I have had in a very long time. Quick and they helped me with my issues right away.

Everything but most import the concern they have by us and help me out fix my issue. For me completly professionals in all the ways.

The Advisors Ricky and Shirley were very helpful and dealt with the problem very quickly. They responded to my e-mails quickly also. Thank you very much! Peter-William Slade

I was desperate because all the sudden my CD ripping programe brought error notice. It worked properly in the months before.
I reloaded the programme, checked the DVDs - still error.
I wrote a short request for help and received the answer in 24 hours with the simple solution (I had clicked a aim folder for the result, I had no acces to). Even I could understand this. That saved my day. Thanks a lot from Germany.

Have been using this product for years and it really is very good, would highly recommend it.

Fast rips with high quality video/audio and small digital output files.

Fantastic product. Quick and easy to deal with.

Having recently changed my computer and reinstalled MacX DVD Ripper Pro the license code did not work. Within a few minutes of emailing customer support I had a reply explaining I should have cancelled the registration from the old computer - but they had done it for me so I could now register my new computer. Six years after buying the lifetime licence, I'm amazed at their excellent response.

Excellent fast assistance for a problem I created myself. Can't thank them enough.

A lifetime purchase with a company that knows how to provide service. Every time I have a problem or question, they're there to help. Excellent company.

UPDATE: Filed a chargeback with AMEX. DearMob told me in an email they would refund me if I deleted this review. I provided copies of those emails to AMEX. The company is now responding asking me to explain the issues all over again, yet I have done that a few times, and told them numerous times I wanted a refund. BEWARE.

Purchased this software and had constant issues. It would randomly disconnect from my 1TB iphone almost constantly. It didn't matter if I was syncing music, photos, or doing a backup. I tried several USBC / Lightning cables. The software was extremely slow. They had a "30 day money back guarantee" but refused to refund my money saying the software is "try before you buy". Well that's all well and good, except for how locked down the trial of the software is. You don't get to see all the bugs and issues until you have the full version that lets you sync more than just a few items. They are refusing my refund despite the "30 day money back guarantee" logo on the purchase page. They just want to troubleshoot the issue. I already deleted the program and they want me to send log files. I am filing a dispute with my credit card company. Avoid this company.

They were prompt and accurate, solving my problem.

Excellent technical assistance with fixing an issue that came up with installation. Great product and great team that provides top notch support!

I send an email asking for support reinstalling the program after my laptop melt down. It was very helpful getting a response within a few hours in which I was told my account had been reset and I subsequently got it operational. A friendly, helpful and prompt experience thanks

Quick response to a reinstall issue on a replacement computer.

I have been using Digiarty Software (entire suite) for over 10 years and have been impressed and satisfied. I recently had to upgrade to a new computer and was unable to reinstall my software. How grateful I am for the customer service department that was such a great help and was able to help with the installation of my licensed software on my new desktop. Bravo! Thank you! I can highly recommend this company as well as their outstanding software. A must for anyone who works extensively with multimedia projects.

I have been using WinX DVD Ripper Platinum for several years. During that timeframe I tried other, supposedly similar or better programs. Some of those programs were pretty good, however, the major difference was/is Customer Support. Every time I have needed assistance it was provided promptly and politely. The quality and completeness of their Custome Service is a rare occurrence these days.