Still a very high priced insurance even with a black box. Renewal this year hasn't changed still high even with being a very good score throughout.
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Review summary
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What people talk about most
Reviews shaping this summary
Overall a good company, however there prices are a little off. I’ve been with wise driving just over 2 years. I moved home, previously I was in a flat, and my car was parked on a busy road. Now I’m in... See more
Company replied
Better than previous 'black box' insurance company. the black box is easy to install and the reprots are easy to understand. Have just renewed and am happy to stay another year with Wisedriving rath... See more
Company replied
So far I've had no issues with them, after reading some of the reviews I was very sceptical. But the black box instalment was very fast and efficient. Very good and fast customer support. Offered very... See more
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Company details
About WiseDriving
Written by the company
Get driving.
Get scoring.
Get saving.
At WiseDriving, we provide car insurance that can save you money as well as keep you safe on the roads. Our innovative telematics technology product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times. With this we give you the opportunity to earn reduced premiums through safe driving
Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com
GET A QUOTEHELP CENTRE
Contact info
iGO4 House, Staniland Way, Peterborough, PE4 6JT, Peterborough, United Kingdom
- contact@wisedriving.com
- www.wisedriving.com
3.9
Great
8K reviews
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i cant use my dashboard,it want open I…
i cant use my dashboard,it want open I have reported it twice
February 3, 2026
Reply from WiseDriving
We’re sorry to hear this. If you’d like to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we would be happy to assist with any queries you have.
Thank you
Kind regards
Chelsea @ Wise Driving
Terrible experience would not recommend…
Terrible experience would not recommend this insurance company to anyone and especially not young drivers. Constant emails for black box we hadn't received to be fitted. Once received it was faulty and kept setting the car alarm off which when reported to Wise they fobbed us off and told us to get diognostics done on the car at our own expence.They wouldn't look into the box from their end till we complained and took so long to investigate it got close to our cancellation period so we gave up and went elsewhere never again. Only productive thing was to waive my cancellation fee after numerous complaints oh and you cant speak to a manager as they don't take calls 🙉🙉🙉 a lot of stress and phone calls for nothing.
January 26, 2026
Unprompted review
Reply from WiseDriving
Thank you for sharing your feedback regarding your experience with Wisedriving. I’m very sorry to hear about the issues you encountered with the black box device and the difficulties you faced when trying to resolve them. I understand how frustrating this must have been, especially as a young driver.
Please know that your concerns are important to us, and we want to support you in any way we can.
If you’d like to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we would be happy to assist with any queries you have.
Kind regards,
Chris @ Wisedriving
I’ve been with this company a year now…
I’ve been with this company a year now and I’m very happy I’m able to check my progress when ever I want I’ve never had any issues and when I’ve had to contact them they have always been pleasant on the phone and are able to get any issues resolved quickly
January 26, 2026
Reply from WiseDriving
Thank you so much for your kind words and for being with us for a year! We’re delighted to hear that you’re happy with the service and find it easy to check your progress anytime. Our team always strives to be helpful and pleasant, so it’s wonderful to know we’ve met your expectations.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re here to help
Kind regards,
Michelle @ Wise Driving
Nice easy company to deal with…
Better than previous 'black box' insurance company. the black box is easy to install and the reprots are easy to understand. Have just renewed and am happy to stay another year with Wisedriving rather than change for slightly less cost!
January 22, 2026
Reply from WiseDriving
Thank you very much for your positive feedback and for choosing to stay with Wisedriving for another year! We're delighted to hear that you found the black box easy to install and the reports straightforward to understand. Your satisfaction is very important to us, and we appreciate your continued trust despite other options offering slightly lower costs.
If you ever need any assistance or have questions, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Wisedriving
Great company
Good experience , the service provided was excellent and great communication.
January 16, 2026
Reply from WiseDriving
Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a good experience with us and that our service and communication met your expectations.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Wisedriving
When u gave us a refund when the score…
When u gave us a refund when the score was kept up gives u an incentive.
January 14, 2026
Reply from WiseDriving
Thank you for your message and for sharing your thoughts. We appreciate your feedback regarding the refund and the impact on the score. Our aim is always to provide fair and satisfactory service to our customers.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you.
Kind regards,
Michelle @ Wise Driving
Easy to sort out black box
Easy to sort out black box , but costly to have them to removed.
So if you change your car you can tell garage and the will do it free
April 26, 2025
Reply from WiseDriving
Thank you for your feedback regarding the black box.
We’re glad to hear that sorting it out was easy, although we understand the removal cost can be a bit inconvenient. Thank you for sharing the helpful tip about garages removing it for free when you change your car—it’s certainly useful information for other customers as well.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards
Chelsea @ Wise Driving
Commincation is terriible between wise…
Commincation is terriible between wise driving and premfina absolutly abyismal
January 9, 2026
Reply from WiseDriving
Thank you for reaching out and sharing your concerns. I'm very sorry to hear about the communication difficulties you've experienced between WiseDriving and PremFina. We strive to ensure that all our customers receive clear and timely updates, so I understand how frustrating this must be.
We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we can investigate further.
Kind regards
Chelsea @ WiseDriving
Reply from WiseDriving
Hi Mr. Hammond,
Thanks for your feedback! I'm glad to hear the forms were easy and straightforward to fill in. If you need any more help, just let me know.
Kind regards
Philippa @ Wisedriving
Not bad going to be greater
December 25, 2025
Reply from WiseDriving
Thank you for your feedback!
We're glad to hear things are looking good and hope they continue to get even better. If you need any further assistance with your Wisedriving experience, feel free to reach out.
Kind regards
Chelsea @ Wise Driving
Cancelled for no reason
For the most part, WiseDriving has been fine. My only 2 complaints, are that top up miles are very limited, and that I am 4 days away from my policy ending, and have now received a text to tell me to plug my black box back in, even thought it already was, and then an email not even 10 minutes later saying my insurance has been cancelled. The car has been parked up for the past week, has only been turned on to keep my battery charged whilst it’s not in use. I have proof of my black box being plugged in and flashing, however I can’t even contact them at this time to prove that it was plugged in before they cancelled it.
December 17, 2025
Unprompted review
Reply from WiseDriving
We do apologise for your negative experience with us.
We’d like to look into this further for you: if you would be happy to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com we can investigate further.
We look forward to hearing from you.
Kind regards,
Hayley @Wise Driving
I had one crash no damage to my car
I had one crash no damage to my car, and my insurance more then doubled and I’ve still got a black box
December 12, 2025
Reply from WiseDriving
Thank you for reaching out and sharing your concerns. I understand that having your insurance premium more than double after a crash, even without any damage to your car, can be very frustrating—especially with the black box still in use.
At WiseDriving, we strive to provide fair and transparent pricing. Crash incidents can impact your premium as they indicate a higher risk to insurers, even if there was no damage. The black box is designed to help monitor and improve your driving, which can benefit you over time.
If you’d like to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we can look into this for you.
Kind regards
Chelsea @ Wise Driving
The company is doing well and l don’t…
The company is doing well and l don’t have any problems with the company everything is good smoothly
December 9, 2025
Reply from WiseDriving
Hi Ednah,
Thanks a lot for your kind words! I'm really glad to hear that everything is going well and you're happy with our service at Wisedriving. If you ever need any help or have questions, just let me know.
Kind regards
Philippa @ Wise Driving
Still a very high priced insurance even…
Still a very high priced insurance even with a black box. Renewal this year hasn't changed still high even with being a very good score throughout.
December 5, 2025
Reply from WiseDriving
We’re sorry to hear this. If you’d like to send us a private reply with your policy number, full address and date of birth to Contact@wisedriving.com, we would be happy to assist with any queries you have.
Kind regards
Philippa @ Wisedriving
Reply from WiseDriving
Thank you so much for your kind words!
We're thrilled to hear that you consider us one of the best. Your feedback means a lot to the entire team.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Hayley @Wise Drive Insurance
Reply from WiseDriving
Thank you so much for your kind words!
We're thrilled to hear you had the best experience with Wisedriving. If you ever need any further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Wise Driving
Easy to set up and easy to check how…
Easy to set up and easy to check how you are doing with your driving.
Only complaint is that it is impossible to get more then 96%
November 25, 2025
Reply from WiseDriving
Hi Gabzilla,
Thanks for your feedback and for using Wisedriving! We're glad to hear it was easy to set up and that you like checking your driving progress.
About the max score being 96% – it’s set that way to keep encouraging safer driving and continual improvement. We know it can be a bit annoying, but it’s all about helping you do your best out on the road.
If you have any other questions or need a hand with anything, just let us know
Kind regards
Philippa @ Wisedriving
Cancellation charge is undisclosed
i have cancelled my insurance due to sell of my car when receiving confirmation that it has been cancelled i then get handed a cancellation fee of £355 when when i went to cancel it was a £75 cancellation fee joke
October 28, 2025
Reply from WiseDriving
Thank you for reaching out to us and providing your feedback. We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation.
If you wish to drop us a email with your policy number, full name and address and date of birth to contact@wisedriving.com we will look into this for you.
Kind regards
Nicola @ Wise Driving
I been with them for YEARS!😁
I been with them for YEARS!😁 and their are a EXCELLENT company to be covered for your insurance!!
July 17, 2025
Reply from WiseDriving
Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve been with us for years and that you find Wisedriving to be an excellent company for your insurance needs. Your support means a lot to us, and we’re always here to help with anything you might need.
If you have any questions or require assistance in the future, please don’t hesitate to reach out.
Kind regards,
Nicola @ Wisedriving
I am happy to be your customer.
November 13, 2025
Reply from WiseDriving
Thank you so much for your kind words. We're delighted to have you as a customer and truly appreciate your support.
If there is anything we can assist you with, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ WiseDriving
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