Still a very high priced insurance even with a black box. Renewal this year hasn't changed still high even with being a very good score throughout.
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Review summary
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What people talk about most
Reviews shaping this summary
Overall a good company, however there prices are a little off. I’ve been with wise driving just over 2 years. I moved home, previously I was in a flat, and my car was parked on a busy road. Now I’m in... See more
Company replied
Better than previous 'black box' insurance company. the black box is easy to install and the reprots are easy to understand. Have just renewed and am happy to stay another year with Wisedriving rath... See more
Company replied
So far I've had no issues with them, after reading some of the reviews I was very sceptical. But the black box instalment was very fast and efficient. Very good and fast customer support. Offered very... See more
Company replied
Company details
About WiseDriving
Written by the company
Get driving.
Get scoring.
Get saving.
At WiseDriving, we provide car insurance that can save you money as well as keep you safe on the roads. Our innovative telematics technology product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times. With this we give you the opportunity to earn reduced premiums through safe driving
Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com
GET A QUOTEHELP CENTRE
Contact info
iGO4 House, Staniland Way, Peterborough, PE4 6JT, Peterborough, United Kingdom
- contact@wisedriving.com
- www.wisedriving.com
3.9
Great
8K reviews
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Reply from WiseDriving
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you've had a great experience with Wisedriving over the past three years. Your continued trust means a lot to us.
If you ever need any assistance, don't hesitate to reach out.
Kind regards,
Hayley @Wise Driving
Reply from WiseDriving
Hi Rachel,
Thanks for the great feedback! We’re glad everything was quick and easy for you. If you ever need a hand with Wisedriving or anything else, just let us know.
Kind regards
Philippa @ Wise Driving
Great service really nice people to…
Great service really nice people to deal with
September 11, 2025
Reply from WiseDriving
Thank you so much for your kind words! We're delighted to hear you had a great experience and found our team pleasant to deal with. Your feedback means a lot to us.
If you need any further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Samantha @ WiseDriving
AVIOD THIS INSURAR AT ALL COSTS!!!
This company is completely misleading. They never made it clear that a black box was part of the policy, then cancelled my insurance over minor violations. Instead of being understanding, they refused to refund me. Even worse, they took my direct debit and only notified me of the cancellation afterwards, even though the alleged offence happened almost a week before. This feels like a deliberate tactic to take payments unfairly. Poor communication, no transparency, and zero support — avoid this company at all costs.
September 10, 2025
Unprompted review
Reply from WiseDriving
Thank you for taking the time to leave your review.
Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you.
Please send us a private response with your policy number, full address and date of birth to Contact@wisedriving.com, and we’ll be able to investigate. Thanks.
Kind regards,
Samantha @ WiseDriving
Reply from WiseDriving
Thank you for your feedback regarding our website. We’re sorry to hear that you had a frustrating experience when accessing our website.
If you’d like to send us an email with your policy number, full address and date of birth to contact@wisedriving.com, we would be happy to assist with any queries you have.
Kind regards,
Michelle @ Wise Driving
Have been with wisedriving for 10…
Have been with wisedriving for 10 months and recently cancelled early due to being unable to insure my new vehicle. All in all they have been good, easy to contact on live chat and all agents have been friendly and helpful. I have had a lot of queries regarding documents required from them, and Mikyla (I believe she is a customer service agent for the live chat) was extremely courteous and helpful, she is a credit to the company. She explained the fees for cancelling very well and helped me with documents I required for my new insurance. I would recommend WiseDriving, but make sure you read the terms and conditions so you aren’t surprised with the fees for cancelling early.
August 27, 2025
Unprompted review
Reply from WiseDriving
Thank you for taking the time to share your experience with Wisedriving. We're glad to hear that you found our live chat agents, especially Mikyla, courteous and helpful during your time with us. It's wonderful to know that she provided clear explanations about the cancellation fees and assisted you promptly with your document queries.
We're sorry to hear that you had to cancel early due to difficulties insuring your new vehicle.
If there's anything more we can do to assist you in the future, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ WiseDriving
Effortlessly simple.
Clear, simple categories for making choices. Responsive website, easy to make changes.
August 19, 2025
Reply from WiseDriving
Thank you for your kind feedback. We're delighted to hear that you find our categories clear and simple to navigate, and that our website is responsive and easy for you to make changes. Your satisfaction is very important to us.
If you need any further assistance or have suggestions, please don't hesitate to reach out.
Kind regards
Chelsea @ Wise Driving
Absolute circus of a company
Utterly farsical the way they operate. Rang me to say my black box hadn't been checking in and told me to contact a third party to troubleshoot it. In the time it took the third party to say that it was a fault with a box, Wise Driving had decided to cancel my policy. After an hour on the phone it was re-instated, albeit they didn't inform their finance team, and a day later I was sent a message saying my policy was due to be cancelled again. Ludicrous display of pure incompetence, absolutely no signs of internal communication in the company, and apalling treatment of customers, constantly villifying and threatening cancellation at all times.
August 21, 2025
Unprompted review
Reply from WiseDriving
Thanks for making us aware of the issues you have had with your policy and providing your review. We are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us an email with your policy number, full address and date of birth to contact@wisedriving.com, and we’ll be able to investigate.
Kind regards,
Michelle @ Wise Driving
Reply from WiseDriving
Thank you for your kind words and positive feedback. We're delighted to hear that you found our service very helpful. Your satisfaction is our priority, and we’re here to assist you with anything you need.
If you have any further questions or require assistance, please do not hesitate to reach out.
Kind regards,
Samantha @ Wisedriving
Insurance has gone up quite a bit for…
Insurance has gone up quite a bit for no reason not very good won’t be renewing Next next year
July 1, 2025
Reply from WiseDriving
Thank you for taking the time to leave a review. We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers by offering the most competitive price we are able to based on your details.
If you’d be happy to send us an email with your policy number, full address and date of birth to contact@wisedriving.com, we’ll be happy to answer any questions you have.
Kind regards,
Michelle @ Wisedriving
Excellent choice of car insurance…
Excellent choice of car insurance provider. Can’t recommend enough!
August 14, 2025
Reply from WiseDriving
Hi Finlay,
Thanks so much for the awesome feedback! We're really happy to hear you’re enjoying your experience with Wisedriving. If you ever need a hand or have any questions, just give us a shout.
Kind regards
Philippa @ Wisedriving
Easy renewal great price
Easy renewal fantastic reduction in price after the first year by over half last year's price ..
August 13, 2025
Reply from WiseDriving
Thank you for your kind words! We're delighted to hear that you found the renewal process easy and that you enjoyed such a fantastic reduction in price after the first year. At Wise Driving, we always strive to offer great value and excellent service.
If you have any questions or need further assistance, please feel free to get in touch.
Kind regards,
Nicola @ Wise Driving
Reply from WiseDriving
Thank you for your kind words and positive feedback regarding our website and communication. We're delighted to hear you found our service easy to use and that our team kept you well informed. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind Regards,
Nicola @ Wise Driving
Wise Driving Insurance
excellent service for new drivers to get their first year driving experience and lowering there insurance with Wise. it’s easy accessibility viewing your driving dashboard makes it easier to understand where you might be going wrong or how well you are driving.
August 12, 2025
Reply from WiseDriving
Thank you so much for your wonderful feedback! We're delighted to hear that WiseDriving has made gaining your first year of driving experience easier and helped lower your insurance costs. We're also pleased that the driving dashboard provides clear insights to support you in becoming an even better driver.
If you ever have any questions or need further assistance, please don’t hesitate to reach out. We're here to help you every mile of the way!
Kind regards
Nicola @ WiseDriving
quick eady and straight forward being a…
quick eady and straight forward being a first time driver getting insurance
August 4, 2025
Reply from WiseDriving
Thank you for your feedback! We're delighted to hear that your experience as a first-time driver obtaining insurance with Wisedriving was quick, easy, and straightforward. We strive to make the process as smooth as possible for our customers.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Samantha @ WiseDriving
Reply from WiseDriving
Thank you for your kind words! We're delighted to hear that you found our service really helpful.
If you need any further assistance with your policy, please don't hesitate to reach out, we'll be happy to help.
Kind regards,
Samantha @ WiseDriving
Disgraceful company
Disgraceful company! Pray on young people and pick and choose what they do how they do it when they do it and what they charge. Even asked for their black box back which surely I own as they charge you £150 for it. There tech is poor you can’t change who’s driving if you take it in for a mechanic to do work on your car and test drive it. As per the other 23% of reviews on trust pilot avoid at all costs
July 22, 2025
Unprompted review
Reply from WiseDriving
Thank you for taking the time to leave a review. We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your policy number, full address and date of birth to contact@wisedriving.com, we can investigate further.
Kind regards,
Chris @ Wisedriving
Reply from WiseDriving
Thank you for taking the time to share your experience with us! We’re thrilled to hear that you had a good experience while completing your online renewal with Wisedriving.
Your feedback is invaluable to us and helps us continue to improve our services. If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Samantha @ Wisedriving
Reply from WiseDriving
Hey Anthony,
Thanks so much for your kind words! We're really glad to hear you found us helpful at Wisedriving. Your feedback means a lot to us!
If you ever need anything else or have questions, just give us a shout. We're here to help!
Safe travels
Kind regards
Pip @ Wise Driving
Reply from WiseDriving
Thank you for taking the time to leave your feedback on Trustpilot. We're thrilled to hear that you found our service fast and helpful! Your satisfaction is our top priority, and it's great to know we met your expectations.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
Kind regards,
Nicola @ Wise Drive
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