Witchestea Reviews 82

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and effectiveness, especially the teas and herbal blends which are often described as delicious and beneficial for various health goals. The staff and customer service also receive high marks for being helpful, caring, and providing outstanding support. Many reviewers appreciate the personalized attention and the sense of community. However, some customers experienced issues with their orders, noting slow delivery times or missing items. A few people also mentioned dissatisfaction with the quality of certain products, particularly jewelry, finding them different from advertised or of poor craftsmanship. There were also occasional reports of disorganized customer service regarding order discrepancies.

What people talk about most

Product

Consumers find the products to be positive, with many praising the high quality of the herbs and blends.... See more

Quality

Users consistently describe positive interactions with product quality. Many reviewers praise the taste,... See more

Order

People report positive experiences with their orders. Many customers express satisfaction with their... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team, especially some team... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased the beetroot latte from witches tea ... not knowing exactly what to expect ... but boy what a lovely surprise! The taste, texture, aroma and even the beautiful pink colour! Hig... See more

Rated 5 out of 5 stars

Love the tea, Irish Sweet Moss, Burn Calories Not Witches, Super Blend and Burn calories not witches night time blend. Tastes amazing and feeling energised and refreshes after drinking. Certainly noti... See more

Rated 5 out of 5 stars

I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pool... See more

Rated 5 out of 5 stars

This is an amazing small business. The teas and herbal drinks are wonderful. They are made in small quantities as ordered but the quality is worth the wait for the delivery. Emeralds tarot readings... See more


4.5

Excellent

TrustScore 4.5 out of 5

82 reviews

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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely, caring company

What a lovely, caring company. Feels like being part of a family. So helpful and not at all pushy. Their teas are gorgeous, both to look at and to drink! And they smell divine!

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

I love the witches' tea herbal blends

I love the witches' tea herbal blends, and my favourite is the cocao and maca ❤️ I recently joined the book club, which is great value, and it is nice to listen to other's views on the chosen book. I've recently recommended the herbal tea weight
loss to others and they love it too.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Again as a return customer

Again as a return customer - fabulous service, great products , listened to my allergy concerns and didn't try to push the sale of anything just items that suited me

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I recently tried a bespoke blend from…

I recently tried a bespoke blend from Witches Tea, and it was absolutely wonderful. They crafted a mix just for me, and you can really taste the care and thought that went into it.

It felt truly special, like a cup of comfort and magic in one. I’ll definitely be coming back for more!

September 21, 2025
Unprompted review
Rated 2 out of 5 stars

Lovely products but slow or don’t arrive

Really lovely products but they are slow to arrive and sometimes they don’t arrive at all and unfortunately their customer service is a bit disorganised.
I place an order for two packets of tea and a candle on 20th July. The tea arrived on 1st August but there was no candle enclosed. I knew to be patient as I’ve bought a couple of charms previously which took about 3 weeks to arrive (but are really lovely so worth the wait).
So I waited a few more days then emailed on 3rd & 11th August to see if it would follow soon. When I didn’t receive any response I popped a note on a Facebook post of the company & they did message me through Facebook on 22nd August to say the candle is now being crafted & would be sent out the following Monday. So I agreed to hold off on a refund as a voucher would accompany my candle. I then realised Monday was a bank holiday. So I figured it would sent Tuesday.
Another 2 weeks passed though and still no candle arrived. So I message again and they have no acknowledgment of our previous conversation on 22nd August at all. I’m referred back to the date of the tea delivery on 1st August. So I quickly realise the candle has not been sent to me despite assurances it would .
I therefore requested a refund which I think is fair since it’s been over 2 months of waiting & messaging & getting nowhere. That was 5 days ago & I’ve not received a reply or a refund.
To be fair I’ve made peace with the fact I’ll never receive the candle or £25 refund - but I think others should be aware that whilst the items they sell are lovely it’s a bit hit & miss when & if you’ll receive them & customer service isn’t helpful unfortunately.
6 April 2026 - I am now being asked to confirm an order number to verify this review is genuine. As this purchase took place 10 months ago I no longer have any emails as communication was proving to be fruitless and there isnt a way to log into an account with this company so I’m unable to retrieve any purchase details.

July 20, 2025
Unprompted review
Rated 4 out of 5 stars

Review Update

I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and all is well. I still feel a 2 week turnaround is excessive but appreciate it is a made to order product. Maybe update during the 2 weeks would reassure new customers that they weren't being scammed?

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Have not yet tried the tea as I was…

Have not yet tried the tea as I was pretty disappointed I had to chase them up in a few different ways to even try and get any answers as to when it was being sent, they never actually told me just finally 4 days after my original message after waiting some weeks I was told it was being dispatched.
Its a very small amount for £20 and I wish I hadn't bothered as it looks exactly the same as all other witches tea you can find online for a lot cheaper! I'm convinced they're just repackaging it from somewhere else tbh.

Apparently they also flagged my review for inflammatory content however Trustpilot has sided with me, just shows their business practices tbh.

September 16, 2025
Unprompted review
Witchestea logo

Reply from Witchestea

Hello,

Thank you for taking the time to leave your review. I’m truly sorry to hear that your experience with communication left you feeling disappointed. That is never the feeling we want anyone to walk away with, and I completely understand how frustrating it can be when you are waiting for an order and don’t receive a clear update straight away.

We are a very small team and occasionally messages can take a little longer to respond to than we would like, particularly during busy periods. That said, you absolutely should have received a clearer update about your dispatch and I’m sorry that this did not happen in a timely way.

Regarding the tea itself, I would like to gently reassure you that our blends are not repackaged from other companies. All of our teas are blended and prepared by us in small batches, using herbs we carefully source for quality. We put a lot of care into creating blends that are both enjoyable to drink and meaningful for the spiritual practices many of our customers follow.

In relation to the Trustpilot matter, businesses are able to flag reviews when they believe they may breach guidelines, but the final decision always rests with Trustpilot. We respect their decision and your right to share your experience.

I do genuinely hope that once you have had the chance to try the tea, it may offer a more positive experience than the start of this journey did. If there is anything you would like to discuss further, please feel welcome to reach out to us directly and we will always do our best to help.

We send you a pouch on us just so you can try!

Wishing you warmth and many peaceful cups of tea ahead. 🌿

Rated 5 out of 5 stars

Started April 2025

Been taking witches tea brews since late April this year and to date I have lost a stone , continuing as 10lbs left
The blends taste amazing , curb that food noise and I’m starting to look at healthier options of food thanks to the guys at Witches Tea
Mindfulness and calm , that’s what shines through with these blends
Everyone should have Witches tea brews to hand

Louise 💜

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

excellent tea and customer service

I had a query about my order as I'd ordered two pouches of some tea, but only received one. I got in touch with Emerald and Willow. They sorted the problem out and replaced the entire order, so I now have extra pouches of delicious tea for free! Thanks so much Willow and Emerald, both for making outstanding, delicious and effective tea, but for being genuine, kind and lovely people! Cate H x

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love the tea

Love the tea, Irish Sweet Moss, Burn Calories Not Witches, Super Blend and Burn calories not witches night time blend. Tastes amazing and feeling energised and refreshes after drinking. Certainly notice a boost in metabolism and less 'food noise'. My portions of food are less and I feel full quicker and longer. Amazing teas to help in my weight loss journey. Also Emerald and Willow are so helpful and knowledgeable

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

I received a full Tarot reading

I received a full Tarot reading. I chose 10 areas in my life to be read and WOW! SPOT ON! This is my second time and I KNOW i will be visiting The Witches Tea again later this year!

I am completely blown away by how accurate the reading is! If you have never done this before, I highly recommend it!

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication, product not as described

I ordered a ring for my daughters birthday. It took 3 weeks to come. When it arrived it was quite different from how it was advertised - in fact it was a different ring. The quality was very poor. I raised the issues I had with it in an email two weeks ago. I have recieved no communication back aside from endless promotions they are doing. Wouldn't use again, unsubbing.

April 14, 2025
Unprompted review
Witchestea logo

Reply from Witchestea

Thank you so much for getting in touch and letting us know what happened. I’m really sorry your order took so long to arrive, and that the ring wasn’t what you expected — that’s definitely not the experience we want for you or your daughter’s birthday.

I also completely understand how frustrating it must be to not hear back after reaching out earlier. I want to personally apologise for that and make sure we get this sorted out for you.

We had been away from the Business.

There only 2 of us we are a small family business.

If you could send me your order number and a photo of the ring you received, I’ll do everything I can to help — whether that’s a replacement, refund, or another solution that works best for you.

Thanks so much for your patience, and again, I’m sorry for the hassle. I hope we can turn this around for you.

Iv been through my emails and have not received anything from you so Iv also emailed you so you have the correct one.

Sending blessings xx

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