Withings Reviews 4,216

In terms of a good price for a repeat customer and the speed of delivery, it was great. I have to use the device before I can say more than that.

I would like to share my experience with the Withings Pulse OX fitness tracker.

I own several Pulse OX devices, some of them unused and fully functional before pairing. When attempting to pair these trackers with recent versions of the Withings app on iOS, the devices successfully connect at first, but immediately afterwards they enter a permanent “Hello” screen state and become unusable. Reset attempts and charging do not recover them.

I contacted Withings support several times and followed all suggested troubleshooting steps. The issue was briefly escalated to engineering but the case was eventually closed without a technical explanation or solution. Support stated that the product is out of warranty and offered a discount voucher for newer devices.

Since the Pulse OX has been described as still supported by the Withings app, I had expected at least a clarification regarding compatibility with current software versions.

I am posting this experience simply to inform other users who may still own or purchase a Pulse OX device and intend to use it with modern smartphones or app versions.

I bought a watch for my husband’s birthday 3 weeks before the event. It failed to arrive and despite multiple attempts to contact Withings, it’s still not here. To add to this, when DHL finally got the package, they told me I had to pay customs charges despite it being explicitly stated on the website that “ UK destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all import taxes and duties will be included in the product price and there is nothing for customers to pay upon delivery. The prices indicated on our UK pages are gross prices, that is, already inclusive of VAT, which means we cover all relevant import taxes and duties.’

They are not denying us true and asking me to cover customs fees to get my item (3 weeks late) from dhl.

I ordered a Withings scale with a promised 1-day delivery. It has been 2 weeks, and the order is still 'In Progress.' When I contacted support for a refund, I was told they couldn't process it until they received the item back. This is absurd—they can't receive it back because they never sent it in the first place! I am currently stuck in a loop with no product and no money. Terrible customer service experience

Took a while and a few attempts to connect to a person (chatbot experience isn't great) but when I did get through they sorted the problem with a replacement for a faulty watch still under warranty

I bought a Body Scan - its measurements are completely inaccurate and far from reality. I'm not even sure if it can genuinely measure body composition or if this item was just simply wrong. Anyway, I returned the item on 27th January and have proof from the delivery company that it was delivered to Withings on 2nd February. Five weeks on, despite ongoing correspondence with customer service, the purchase price has not been refunded. Customer service acknowledged the proof of delivery but claimed they lacked confirmation from the sorting facility. After exchanging four or five messages, they haven't made a phone call to confirm the item’s arrival. Five weeks have passed, and customer service remains uncooperative and fails to fulfil their responsibilities. A painful experience — they still owe me 350 quid. I definitely wouldn't recommend using them.

Despite some delay caused by problems in the warehouse, once resolved, delivery was speedy and ahead of schedule. In the meantime, nothing but praise for Toni in Customer Service who was in regular contact and clearly took her role very seriously.

I keep buying from them and I keep being disappointed by them Their webshop is massively overpriced and cannot handle import duties so you end up paying DHL handling fees that are higher than the actual VAT...
Their products are expensive but they cannot keep up with their promise. There is always something missing which shows they do not finish the design process.
The support is useless, standard response: they'll consider it in the future. No generous offers to control the damage. They don't care.

It's day 10 and after speaking to 3 bots apparently they are "human" I still have no product. It is stuck in their warehouse in France system down.
Apparently it was supposed to be delivered within 2 working days!!!

They are thieves, asked the bot for a full refund but bot said they are unable to cancel the order as it is "processing" so if it hasn't processed it, surely you can cancel the order!

The bot was being usless as the company and just copy and pasting messages. I have never heard of any company not to be able to cancel a processing order and give a full refund, its not processed yet or left France!!!... Thieves hiding behind a screen so they don't have to deal with people over the phone so they sent bots.. you cowards...

I ordered the product with priority shipping, which was supposed to arrive within 2–3 business days. After two weeks, I am still waiting and wondering whether it will arrive at all. Customer support provides no information, and even the little information I receive only comes after I contact them. It never occurred to them to inform customers about the delay themselves.

Finally, got a replacement after several months and hours of my life wasted. Never had any human contact as real customer service does not exist. The new watch thinks I am cycling when I am on a treadmill and nothing I do will change it. I HATE this product but have invested too much to throw it in the bin and don’t hate any living person enough to gift it to them.

Liked by v_side and others
withings Who else is counting down the days? •• rookekatherine I loved my previous withings watch and decided to upgrade at Christmas. Sadly my new watch didn't charge properly and I have had awful customer service from withings. After sending it back two months ago the replacement seems to have gone missing in the post and withings are not helping. Looks like we will need to go to small claims

Bought myself a scan watch and I had no issues for 4 years. I bought my wife one a year after mine, unfortunately a hand fell off. Withings offered 25% discount on a scan watch 2 so she upgraded. In hindsight not the best deal. Now the back has become detached from my original scan watch and I was unaware until it stopped working. Withings offered 30% off and free postage on a new watch but I’m not sure about the brand. The issue off the back becoming detached seems to be a rather well known issue. Over all I was originally impressed by the watch and had a number of family and friends by one on my recommendation. Not sure that will turn out to be a good idea.

The time is incorrect despite calibrating the watch.

The hands are losing more than 30 minutes in 24 hours.

The chat support system can't provide an answer, as it keeps sending me back to the beginning of the procedure (it loops endlessly without offering a solution).

What should I do? Should I throw the watch away? Is this planned obsolescence?

Great experience and fast shipping

Purchased the body scan in January 2 and was delighted with it. It was fully charged on delivery and used it a few times a week until 25/02/26 I went to use it and the screen filled with numbers and the words MAC address. It also went to 0%. I followed all the guidance and nothing worked. Contacted customer support who wanted a photo of the charging port and said it was damaged - it had never even been charged !! they would give me 30% off a new one. Case closed. No way to escalate, same person / bot answers the chat. I was very happy with the product. Now will go back to my old Body Pod.

Make every possible effort to ensure that the carrier company complies with what was contracted.
Finally, on the third purchase attempt, I received my ScanWatch 2.
Thank you very much.

If the other products are of the same quality, the cooperation will definitely continue.

Edited review after second experience with customer support.

I’ve changed my review to 2 stars and that is only because Withings kept their promise and have started the process to issue me with a refund once I refused delivery of my parcel and it was returned to them. On second experience I spoke with a very nice agent on the chat called Charlotte who was very helpful.
Overall however, the entire experience was really quite stressful.

Thank you Charlotte for your help and I hope Withings continue to improve the customer service experience overall and you start to have more options than just a chat function as well as proper processes in place for customers to complain/ resolve issues.

Original review:
Ordered a watch and scales + spare watch bracelet from the Withings official online store for a birthday gift. The order was eligible for express 2-day shipping. After not hearing back from them for 4 days, I contacted customer support - the only option is an online chat, which is long and painful- it took over an hour to exchange less than 10 messages. They said there was a delay due to 'a technical issue impacting shipments to the EU' and 'unfortunately, we cannot provide a specific shipping date right now'. Absolutely disgraceful that I did not receive any information regarding this before having to contact them myself.
When I therefore asked to cancel the order and receive a refund, as it would not be delivered in time for the birthday and was met with an ensemble of generic messages to say this was not possible. ? Now, supposedly, my only option is to refuse the package or arrange a return when I receive it (who knows when that will even be!!). So, currently I am out £££, with no product, no way to cancel the order, and customer support that refuses to help.
I wish I had looked up these reviews before placing the order. Avoid avoid avoid.