I had a problem with a Withings scale about a year ago. I contacted the support. And I have received a new device very quick. Now there is problem with the retraction of the handle bar. I contacted su... See more
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Based on these reviews
So many PWV errors, body composition errors, heart monitor inconclusive. It is really annoying. They’ll tell you it’s because you are not standing with your feet properly positioned or you’re not hold... See more
It's virtually impossible to track data trends, both on the mobile app and the browser version (the latter being worse). All the data on the actual scale flash by so quickly that I can't log them, the... See more
When it works all good and clever. But unexpected nonsense that seems to want to re install app tonight. Beware there is ZERO CUSTOMER SERVICE. Maybe they only speak French? This leaves Withings sca... See more
As mentioned , I purchased the same body scanner as I had before even though the cable retractor lost function and the weight isn’t accurate ( 15 lbs lighter compared to medical clinics ) Yet I r... See more
Withings scale is fine, appears to work as expected. App is total rubbish. Depending on where you click, you can be both losing and gaining weight for the same period. Body composition analysis is non... See more
I contacted Withings very late at night whilst on holiday. When my watch malfunctioned. They got back to me very quickly sorted my problem out there and then. When I got home from my holiday my new sc... See more
When I bought my watch a few years ago it was because it had a basic tracking for blood pressure. I used to have to calibrate it monthly against the cuff to retain any degree of accuracy. Turning it... See more
That’s 2 watches caput in 4 years with Withings so EUR10 per month for a watch is not good value for money. First one, face glass cracked (poor design for which they took no responsibility) and the... See more
I like the idea of their products but they dont live up to the designs. Their scales require wet feet, their watches dont charge properly, seem like minor flaws but seriously compromise your ability t... See more
Despite some delay caused by problems in the warehouse, once resolved, delivery was speedy and ahead of schedule. In the meantime, nothing but praise for Toni in Customer Service who was in regular co... See more
The lid at the back of my Scanwatch (5 years old) came off. I had contact to a very friendly support employee who helped me get 25% off on the purchase of a new device. My new Scanwatch 2 was shipped... See more
My scanwatch worked reliably with the Withings app for the past two years So much so that I have just purchased a Scanwatch 2. On the other hand my blood pressure monitor has been a disaster in li... See more
Don't expect any help getting a refund. They make it as difficult as possible with as many hurdles as they can come up with! I returned my order via the Yodel label Withings provided. It's now spent 9... See more
This is my second Withings watch so I was able to use the Withings app which I already used. I got a little confused initially but managed to get everything saved from my old phone and now I am set... See more
I had an excellent experience with Withings customer support. My Body Scan scales developed a hardware issue, but as the product was still within the warranty period, the process was handled qu... See more
I have purchased a few Withings products in the past and they have worked flawlessly. My last order was no different. Product did not disappoint. Looking forward to doing business again in the future.... See more
Liked by v_side and others withings Who else is counting down the days? •• rookekatherine I loved my previous withings watch and decided to upgrade at Christmas. Sadly my new watch didn't charge prop... See more
In all I’ve been using Withings watches for five years. After using a Scanwatch Horizon for four years I decided to upgrade to the Scanwatch Horizon. I am regretting this decision. The sleep tracking... See more
My health data suddenly disappeared from the Withings app. After my ScanWatch unregistered itself and I re-added it, large portions of historical data were missing, and I later found the same issue wi... See more
I wanted a a hypoallergenic watch to track my steps and activity. It's worked really well for that. Only feedback: 1. the standard band is not hypoallergenic. 2. it's not clear that you are signi... See more
The product was delivered reasonably quickly in good condition. Most importantly, it worked. I was able to set it up and take readings without any real difficulty.
Watch battery life very good. App is user friendly. Need to improve accuracy of: heart rate when exercising; sleep quality data.
I already have different Withings products and they are all great. Well build, Solid, reliable and a great App Ecosystem
Withings demonstrated exceptional customer service and stood behind its product. When diagnostics performed on line regarding a model I acquired proved the unit was faulty, I received a sticker for F... See more
Delivered as promised. I ordered an extra band, but one already comes with the Nova. Now I have to return. That was a little confusing, but overall, pretty good.
In terms of a good price for a repeat customer and the speed of delivery, it was great. I have to use the device before I can say more than that.
Lovely elegant and light weight watch with a long battery life with multiple features that rival that on other apple compatible digital devices
It is very good and pretty dumb too. It operates flawlessly and seems to do what it says on the label. It has good quality construction. It uses a Micro USB for charging - a legacy fitti... See more
What used to be one of the most used apps on my phone and best scales on the market is now utterly useless. Since the latest update 4 days ago the body composition data is completely inaccurate. It wa... See more
Although support can be difficult to reach, the quality of service is exceptional. Using remarkably effective tools, they resolved my issue remotely in a matter of minutes.
Frankly I’ve had enough - this is my third faulty Body Scan device - straight from the box it refused to sync despite over FIFTY attempts . Chat bot is worst I’ve ever dealt with and support impossibl... See more
Purchased this above the Hume Pod on recommendations that this was a superior product. The app is poorly designed and is not user friendly to navigate. Nothing is where the help states it is.... See more
Absolutely hopeless. I spent all this money buying several heart rate monitors with ECG functionality, and none of it works. I apparently entered an incorrect region on the setup, and there's no way t... See more
Worst purchase ever !! I bought a watch and not only the vitals aren’t measured correctly (step count isn’t accurate, temperature variations miscalculated my ovulation time, it goes on sport mode an... See more
Finally, got a replacement after several months and hours of my life wasted. Never had any human contact as real customer service does not exist. The new watch thinks I am cycling when I am on a tread... See more
Good instruments for a healthy life. Works well and helps me in different ways. Their App is very helpful. I use it since a lot of years.
I hoped this would be the developer's continuation of the 8fit app with delicious low-calorie meals. They used to provide a shopping list too but support waned over the years, nevertheless it was good... See more
I have been in contact with Withings support for over a week. My weight scale stopped working after a battery change. Support asked me for screenshots etc etc and eventually simply stopped responding... See more
the product itself was great, but when I changed my Iphone to a newer, I couldnt connect anymore. According to their website, the final option was to reset the scale. But efter resetting, it was impos... See more
The app is forcing me to update my information. On the update screen there is a smug smiling woman with a big padlock next to her head. Annoyed, I proceed, hmmm, they do not need country, I i... See more
I own smart scale, BeamO and BPM monitor. All connecting to one app. After a recent update apparently 15,000 steps at the age 53 is “average” It used to be “excellent” or “very good” and now dropp... See more
Have a scan2 watch and sleep function not recorded for 3 days. Sent email to Withings, who no longer provide email support. Disgraceful after-sales service Alan Hall Cherry Trees London Roa... See more
Bought Scanwatch 2 3 years ago, not cheap. Last month the back fell off!! Contacted Withings via their web chat, they said they would email within 2 working days, a week later - nothing. I now see thi... See more
Tried to return an item (wrong colour) for a simple refund. 5 weeks later and still no refund, parcel appears lost at the withings fullfillment center in hounslow. They have not accepted any resposnib... See more
It was super easy to set up. Easy instructions to link to my internet and phone.
Don't bother. Trust me, just don't bother. Any redeeming features the devices may have are completely tanked by crap customer service, cluttered Ui . You'll knock years off your life using thes... See more
I got a scan watch nova brilliant for my birthday in September. The metal watch snapped whilst I was wearing it and we have been back and forth via email with the team and can’t get a resolution.... See more
Great looking watch Comfortable to wear Lots of good features
I bought the body smart scales in 2023. They have just died and after a week of customer services asking for photos of the connections and trying new batteries etc (messages get replied to at best 24... See more
Company details
Written by the company
We make a range of products that empower people to make the right decisions for their health.
Contact info
2 Rue Maurice Hartmann, 92130, Issy-les-Moulineaux, France
- http://within.gs/help
- www.withings.com
2.7
Poor
4K reviews
Hasn’t replied to negative reviews
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Withings U Scan
Update on U Scan. Today is the 25 February 26, still no progress from the first Trust pilot review.
February 25, 2026
Unprompted review
Absurdity of recovering data
I recently had one of the most absurd customer support experiences I’ve ever encountered, and unfortunately it involved Withings.
For years I have used a Withings smart scale and stored personal health data in my account. One day I suddenly lost access. The system started asking for a code from Microsoft Authenticator — something I never remember setting up. Since then I have been completely locked out of my account and all my historical data.
So I contacted support.
At first the chatbot asked me to log in (which is impossible if you cannot log in). After navigating that loop, I finally reached a human agent. The agent confirmed my email address and sent a verification code to my mailbox, which I provided immediately.
Then the “identity verification process” began.
I provided:
• my full name
• my email address
• my date of birth
• my gender
• the device model (Withings Body Smart)
• the number of devices on the account
• photos of my government ID (both sides)
Yes — they actually required a government-issued ID just to access my own health data stored in their system.
After providing all of that, the support agent informed me that my account still could not be recovered unless I also provided the month and year when I installed the device on my account.
Not purchased. Not activated recently. The exact month and year when the first device was installed — years ago.
I explained that this is impossible for many customers. What if someone bought the device in a shop, paid cash, and no longer has the receipt? Human memory does not work like a database.
Apparently that does not matter.
Despite verifying my identity, providing official identification, and answering every question they asked, the entire process came down to one thing: remembering a specific month from years ago.
If you cannot remember it, you cannot access your account.
Even more confusing: the support agent insisted that I personally enabled multi-factor authentication, even though I have no recollection of doing so and never received any confirmation email about such a change.
When I pointed out that their own privacy policy guarantees the right to access personal data, the response was essentially: contact legal if you disagree.
In other words:
You can prove who you are.
You can provide your ID.
You can verify your email.
You can confirm your device.
But if you cannot remember the month when you first installed a scale years ago, your data remains locked.
After all this, the conversation ended with: “We will forward your case to senior support. There is no estimated time for a response.”
No solution. No recovery. No access to my own data.
For a company dealing with sensitive health information, this is not security — this is simply dysfunctional customer support.
February 25, 2026
Unprompted review
Not the company it used to be.
Not the company it used to be.
I have used Withings in the past and had previously found their products and service to be good, to the point I have previously recommended the company to family and friends.
Therefore when I needed a new health watch I thought I’d try their new model; costing about £500.
After waiting over a week for news; I chased up the order. After 30 minutes of AI nonsense saying they had issues with shipping, I waited for a human. Over an hour later and after multiple requests for their complaints process to be provided as the human (Eman) contradicted himself and came across as duplicitous; I was not given the complaints process or email; instead I was sent back to the bland ‘help page’.
All I wanted was a genuine update on expected delivery times; but this seems too much nowadays for Withings. If I ever receive the order (which seems doubtful) I will be returning it, cancelling my subscription and seeking out an alternative with a reliable company.
This is so disappointing… as I actually respected the brand before this experience.
February 23, 2026
Unprompted review
Terrible customer service
Terrible customer service. They charged my card and simultaneously cancelled my order, and then told me to take it up with my bank. You will sit there for hours and get nowhere.
February 23, 2026
Unprompted review
No blood pressure tracking on scan watch?
When I bought my watch a few years ago it was because it had a basic tracking for blood pressure. I used to have to calibrate it monthly against the cuff to retain any degree of accuracy.
Turning it back on today the software updated and the blood pressure feature is gone. Very disappointed.
February 20, 2026
Unprompted review
Poor Service on returning a faulty watch
I purchased a watch which I was very happy with until it failed and started to show signs of water ingress.
After protracted webchats and emails with Withings Customer Service, they agreed to replace the watch. However, it first had to be returned to Paris, using Yodel.
I returned the watch using Yodel as instructed. However, they must be the worst courier service in existence and have lost the watch.
This lead to a series of communications with Yodel, who informed me that this loss now had to be dealt with by Whitings.
Since this I have spent hours on web chats with Whitings Customer service.
The details of the first attempt resulted in a promise to revert to me. This never occurred, and details of the chat were never sent to my email.
The second chat started with numerous pointless questions being asked which, after in excess of an hour on line, have resulted in the same promise to revert with a solution. While the details of the chat have been emailed, I do not hold out hope.
In short, the Whitings Customer Service line is of variable quality. It takes far too long to elicit responses. The absence of a monitored customer service email, leads to using this inadequate web chat service. The Yodel service is appalling.
I sincerely doubt that I will ever consider buying another Whitings product.
February 20, 2026
Unprompted review
Order processing is a mess! Order placed, delivery date unknown, can’t get any update .
After placing an order I have no update when it will be shipped. It’s a week now. Can’t contact a human being and the website & Ai chat are worse than useless. Can’t cancel the order either. The automated system says refuse delivery if you want to cancel but delivery is unknown and money has been paid. Loop!!
February 19, 2026
Unprompted review
Terrible customer services from the…
Terrible customer services from the outset. Firstly delay in delivery. Product (watch) very poor functioning, so decided to return under their returns policy using their returns system. ... courier lost the return & withings chatbot can't sort a refund. I will avoid purchasing anything from this company.
February 19, 2026
Unprompted review
Shipment not received and when I…
Shipment not received and when I contact the company they cannot give me any information. They just say "warehousing issues"
February 18, 2026
Unprompted review
All perfect
All perfect. Nice products and even problems with the watch could’ve sorted after some time
February 18, 2026
Unprompted review
Easy to order
Easy to order. All the information I required was available to make my purchase.
February 13, 2026
Unprompted review
Disgraceful
I've just tried to use the withings app - it appears to have been updated and all the access to my commonly used data has disappeared and I'm being prompted to pay for a very expensive subscription service. Wtf.
February 13, 2026
Unprompted review
health data suddenly gone, no help
My health data suddenly disappeared from the Withings app. After my ScanWatch unregistered itself and I re-added it, large portions of historical data were missing, and I later found the same issue with my Body Scan scale. Different data types now stop at different dates, suggesting a backend/account problem, not unsynced data. I contacted support, got an automated “24h” reply, then was told my ticket was already closed and there would be no response. Posting this as a warning: don’t assume your data are safe, and don’t expect support if something goes wrong.
February 5, 2026
Unprompted review
App is rubbish
Withings scale is fine, appears to work as expected. App is total rubbish. Depending on where you click, you can be both losing and gaining weight for the same period. Body composition analysis is nonsense.
February 11, 2026
Unprompted review
Think. Any problems, no help. Purchase a new one.
I loved the look of my smart watch BUT after a year or so a crack appeared on the face that grew over time. It was never hit.
Reviews indicated this occurs.
There is NO ONE in Australia to service these watches. Your contact with Withings is a BOT. Beware.
They offered me a 25% discount on a new watch. That's buying through them or at one of their listed overseas locations. Australia is not on the list.
Not even at an Australian store that stocks them.
So if you purchase a Withings smart watch once there is a problem, no help.
Buy a new watch is their recommendation. Au$700 every few years. No thanks.
January 14, 2026
Unprompted review
SCAMMER - AVOID !!
Absolute scammers !!!
Offer a 7 day ‘FREE’ trial and then steal money from your account that same day.
When you try to get a refund literally minutes later they’re not interested and tell you to take it up with Apple
February 9, 2026
Unprompted review
Terrible Customer Service
Don't bother.
Trust me, just don't bother.
Any redeeming features the devices may have are completely tanked by crap customer service, cluttered Ui .
You'll knock years off your life using these things.
February 9, 2026
Unprompted review
The phone app stinks
The phone app stinks! Cannot find recent ECG and therefore cannot export it to computer.
February 8, 2026
Unprompted review
When it works all good and clever but..
When it works all good and clever. But unexpected nonsense that seems to want to re install app tonight. Beware there is ZERO CUSTOMER SERVICE. Maybe they only speak French? This leaves Withings scales utterly useless- I suggest avoid their products
So angry...
February 6, 2026
Unprompted review
Bought a smart scale 18 months ago
Bought a smart scale 18 months ago. No problem with the scale itself, but you really need the app to get full use out of it . The app however is beyond useless. I need the data to manage a chronic health condition, but it has lost it all. This means that I would actually have been better off with a cheap scale and a note book. Save your money.
February 6, 2026
Unprompted review
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