wodar.com Reviews 190

Sarah from Wodar customer service was a huge help! Thank you for assisting with our purchase and sorting the returns issue so quickly. Excellent service from a fantastic company!

We ordered the 3-in-1 tap. The tap is beautiful brushed/antique brass and is well made, good quality and looks great in our new kitchen. Contacted support as had some questions re. installation, but now installed and working well and we are very pleased with it. Thank you Wodar!

Disappointing.

- brought a gunmetal grey tap, differed significantly from the pictures
- sent it back for a refund but because it didn't have the instruction leaflet, (it's literally a piece of a4 folded) and I had used sellotape on the box they reduced the refund by £38
- and it has taken nearly 3 weeks to acknowledge the refund and 10 days they tell me for the refund to go through.

- the tap is of average quality and I would say worth around £90 retail.

Wouldn't buy from again, wouldn't recommend, just go to Screwfix, they are like 5 brands that sell a similar if not better tap for around £100, and you'll have the benefit of a regular returns process.

We purchased a 4 in 1 tap, looked great and was very excited to have it fitted in our new kitchen. However, when fitted by a professional, the hot water tank leaked. I contacted Wodar and they replaced it. Again, paid for the plumber to come and fit the replacement; the same thing. We were asked to send it back for them to test it when we asked for a full refund. All items have been returned for testing. Since then, we have heard nothing. I have emailed 3 times now asking for an update and for my money back. No response!!!! I have paid for a normal tap and again for the fitting of this so considerably out of pocket. Poor service and response and will be seeking further advice of where to go now to get the refund.

Quick delivery, easy to install and works very well. We did contact customer service concerning the spluttering of the boiling water when leaving the tap, but was told this is usual, and asking about, it does seem all makes of tap does this. Very pleased with it

We ordered this tap in November, but it was finally delivered mid Dec. When using the hot water tap, it continues to pour out hot water when turned off for almost 30 seconds. It also spurts boiling water when the hot water tank is heating up. It is also quite clunky moving from filtered water, where the dial sticks making it hard to turn. We called Wodar who advised us to email, which we did, including a video. A week later still no confirmation of email or a response, so we called again to be told again to email and a refusal to put us through to anyone. This is not acceptable when we are talking about boiling water and a health hazard. Really disappointed and concerned about the lack of service and customer care.

Update: within minutes of sending our 3rd email and trust pilot review, and after several calls where we were told only to email, we received a reply which has not resolved this issue at all. Very poor service.

Great customer service from Wodars Jonny. Received tap and after just one month of using it tripped all my electrics. I emailed and explained the situation. Provided order number and proof of purchase and had a response the next day to say a new tank would be sent. The day after it arrived! Happy customer!

Absolutely no customer service. They refuse to accept a call - everything must be dealt with over email and there is zero effort to resolve the issue. The tap design is appalling. The main hose connection simply disconnects without warning and floods the inside of the cupboard. I’ve sent repeated emails, photographs and videos and all I’ve been sent back is a copy of the instructions. I will be making a formal complaint to trading standards. Despite the response from Wodar, this is not a fitting issue. It is a communication and customer service issue and poor product design. The offer for me to return the tap for testing means I have the further inconvenience of being without a tap, and waste me time having to send it back, rather than wodar picking up the phone to make any effort to resolve the issue.

Sent a faulty tap.

Attempted multiple times to arrange collection for refund but no success as of yet. Called today to be told they can’t support with returns and to keep emailing.

Update from 20th March - following my negative review on here, they’ve eventually responded to the emails sent last week. Wodar have requested photos to ensure the product is in a resellable condition, despite being notified this is a faulty item. We are yet to have a confirmed date of collection for the item.

Considering the price of some items provided by this company, I would really reconsider if you are thinking of buying from them.

Spent £350 on a tap that no one can fit.

I've been back and forth with customer service so many times that I've had to ask for a full replacement. My original tap was sent with fittings that look nothing like the diagram in the installation guide, and would not fit together. They then sent me the missing thread tube, but alas, now the other parts have nothing for the thread to fit into, and no other standard plumbing parts will fit onto this thread.

I am so frustrated, I wish I'd never bought this.

I will happily amend my review if Wodar can make this right ASAP.

I have just installed a wodar boiling tap kit it’s not the worst I’ve installed but also not the best. A couple of constructive criticisms
1, plastic nut for tightening the tap to the sink doesn’t allow for being tightened correctly
I used a massive set of grips and it still moves this design needs looking at
2, the filter is quite poor quality light and flimsy plastic on
3, this appears to be a sequential type tap so if you want normal hot water it’s full blast or nothing
It appears to be half the price of some others so overall not bad value

After reading some reviews we were a little worried about the service, however I think the service is better than most online companies! We had an instant response on live chat… from a human! We emailed a question and got a response.. from another human.. We then placed the order and got the Design+ 4 in 1 next day as promised! The product is well made and looks great! Nice to do business with some humans and a young British company too! Well done Wodar!

Our new Wodar tap is stunning!! We love it! So easy to use and no more kettle! Thanks for the super fast delivery and free filter! Great service!

I had issues with the tap including a spray-like flow from the boiling/filtered water, the tap dripped when the water boiled and the boiling/filtered water would run on for ages when stopped. I found the technical support poor, they took ages to respond, if at all, didn't offer a replacement to see if that addressed the issue (making me think these were common, unresolvable issues) attempts to escalate my issue failed as no one got back to me. I ended up asking for a refund, had to chase the reimbursement. Initial conversations with customer service were polite but ammounted to very little. A poor product backed by poor customer service.

My order supposed to be with me in 24hrs. Four days passed but there is no updates of dispatch. The phone number not working. The live chat not responding. I’m not sure what to do next. Sent them an email to remind them of the order.

Tap developed a slight drip. Tank replaced without hesitation!

Thanks to Jonny for all the help.

Thank you to the Wodar customer services team, especially Sarah for helping us with our enquiry and choosing a tap. We had a long live chat conversation which allowed us to make a clear decision and they also added a free filter! Thanks Wodar!

Dangerous Product – Avoid This Company at All Costs!

I had an awful experience with this company and their boiling water tap. The first tap they sent was dangerously faulty and randomly dispensed boiling water, resulting in me burning my hands. Their customer service and director showed zero concern for my safety or any empathy towards the burn.

It took months of back and forth over email (since they only provide a phone number for sales, not support) to get a second tap sent out. Before agreeing to replace it, they kept asking my plumbers to carry out troubleshooting at my expense, rather than taking responsibility for their faulty product. I worked with them to try and resolve these issues, but I had to repeat myself multiple times to get anyone at their company to listen and respond.

When the second tap arrived, it was used, full of water, and open—clear evidence it had already been installed elsewhere. It didn’t work at all. They didn’t even question this and immediately sent a third tap, which thankfully works fine and doesn't have the same issues as the first. I did eventually receive a full refund, but the entire process was beyond frustrating and has caused me months of wasted time and money. I wish I had just kept my old tap instead of going through this stress.

They claim the water reaches 98°C, but it loses about 6°C on the way out, meaning you don’t actually get proper boiling water. Because of this, I rebought a kettle for safety and convenience, as I no longer trust the tap.

The washers and seals provided are made of rubber, which partially melted, causing boiling water to leak out all over the boiler unit, next to my electrics. Thank god I was home at the time. This prompted another urgent plumber callout, and the washers had to be replaced with something safer. I have no confidence this tap will last long, and I can’t imagine the accidents this could cause if I had young children around.

My plumbers had to come out eight times in total, costing me a fortune, which Wodar refused to contribute to. They also tried to shift blame onto me for damage to the returned products, claiming they couldn’t resell them—which shows they are selling faulty taps but claiming they are brand new. I returned the two faulty taps in the boxes they came in, and I feel this was a ploy on their side to shift blame.

I am now escalating this matter due to the serious safety risks posed by their products.

Avoid this company at all costs—unsafe products, misleading claims, and terrible customer service.

We’re really pleased with our Wodar boiling hot water tap. It’s so convenient having instant hot water, and we’ve quickly gotten used to not needing a kettle anymore. We did have a couple of minor leaks, but Wodar’s customer service was very helpful and resolved the issues quickly. Overall, we’re happy with the product and wouldn’t hesitate to recommend it.

Thank you Wodar customer services for sorting out our initial issues with our tap. Great product and customer services in the end! 😊