Simply Wood Reviews 

192
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great service! Initially the wrong product was dispatched but this was rectified immediately. I received a reply to my email within minutes and a phone call in the morning to discuss replacement... See more

Company replied

Rated 5 out of 5 stars

Purchased a Woodshaw Hampton swing arbour . Fast delivery and kept me informed all the way . Came in 3 big pieces and several smaller so didn’t take long to put it together . Worth every penny . It’s... See more

Rated 5 out of 5 stars

Although I very rarely write reviews, I felt it so important to write this one. My husband bought me a beautiful bird table from Simply Wood for a Christmas present last year and I absolutely love it... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 hexagonal wooden planters. They were easy to order, Ian kept us well informed of a very slight delivery delay (we ordered them the week before Christmas) but they arrived quickly. They wer... See more

Company replied

Company details

  1. Garden Furniture Shop

Written by the company

We are a small family business specialising in wooden garden furniture, initially starting in wholesale across the whole of the country selling to garden centres and diy shops. Our main brands are Simply Wood, Woodshaw, Anchor Fast Garden Furniture, Peter Smith Garden Furniture and Zest 4 Leisure, along with our own unique brands of Simply Wood and Garden 2 Home. We only sell quality, offer the best possible service and at a sensible fair price. As the business developed, a warehouse was taken on and a small retail unit. Over the years as the internet grew and grew and shopping online increased we had an opportunity to bring our unique products to the general public everywhere and our website was born. We now supply the whole of the UK and are spreading slowly into Europe. We now only have a warehouse, overheads are low and we can offer the best products at the best possible price. We offer a price match if you see any of our products cheaper online. We supply the whole of the country, our carriage is included within the price and our service is overnight delivery as standard, no extra or hidden charges. We have a small dedicated team that can assist all the way with your purchase, please just email or call if any question or assistance is required. All products are fully guaranteed, along with a range of accessories, such as cushions, covers and stain. I do hope you will agree we have a lovely high quality range and care about your custom, we thank you for visiting our online store. If we can help you, please get in touch, email or call at anytime, if no one is available, please leave a message and we will get straight back to you. With over ten years of experience within the industry we truly are the wooden garden furniture specialists. We look forward to serving you and please do send pictures in, of your purchase once assembled in the garden, we will include within our blog. Thank you again, take care and have a good day – Ian and all at the Simply Wood team


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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4.9

All reviews

(192)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a B graded planter

I bought a B graded planter. Very little marks etc. So pleased with it. Bought my first one on Amazon, but will go straight to company next time and there will be a next time. Very, very pleased with the quality and workmanship.

May 21, 2023
Unprompted review
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Reply from Simply Wood

Thank you, lovely planters, take care - Ian

Rated 5 out of 5 stars

BBQ shelter

Excellent service and communication. Item arrived when I was told it would. The item itself is very well made. Would definitely use again and recommend 😀

April 26, 2023
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Reply from Simply Wood

Thank you for your feedback, a great product, take care.

Rated 5 out of 5 stars

BBQ shelter

Very professional from start to finish
Would definitely recommend

April 24, 2023
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Reply from Simply Wood

Thank you, enjoy bbq-ing! A great product.

Rated 5 out of 5 stars

I have bought several purchases from…

I have bought several purchases from simply wood and I have been pleased with them all. I love natural wood planters. What would be good if they could offer a made to order service? It’s always good to support a family run business! Regards jason gregory

April 13, 2023
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Reply from Simply Wood

Thank you Jason, we appreciate your business, take care - Ian

Rated 3 out of 5 stars

Yes looks very nice

Yes looks very nice, easy to erect,. Not sure what wood it's made of 'guess it's pine so i painted the shelter with a masonry paint. Wasn't sure about the roof until it rained hard and found it leaked so we used felt tiles

April 13, 2023
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Reply from Simply Wood

Thank you for your order, a lovely shelter. It is made out of slow grown Swedish pine. The wood has been pressure treated/tanalised and guaranteed against rot for 20 years. Best to use a water based stain, if you decide to change its colour etc as a treatment so you do not seal moisture within the wood. I hope that makes sense. The roof is latted, not totally waterproof, just always the water to drain off. Good idea to use felt tiles if you need it totally waterproof. If you get chance please do send some images over, would love to see. Thank you again, take care - Ian from Simply Wood.

Rated 5 out of 5 stars

Beautifully made

Beautifully made, good value for money, efficient service, delivery company was great. This is the second time I buy from simply wood and I will do again.

April 13, 2023
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Reply from Simply Wood

Thank you for your repeat business, please do come back again. Take care Ian

Rated 5 out of 5 stars

Great product and good delivery

Great delivery experience. Item excellent quality. Roof is not leak proof as only timber slats, which was noted when ordering but have sorted this by adding shingle tiles which work perfectly. Great addition to the garden.

April 13, 2023
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Reply from Simply Wood

Thank you, I bet the tiles you have added are amazing, good idea, take care - The Simply Wood Team

Rated 5 out of 5 stars

Great company to buy from

Beautiful product, delivered on time and answered my queries straightaway. Great company to buy from.

April 13, 2023
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Reply from Simply Wood

Thank you, glad you like it and appreciate your business, thanks Ian

Rated 5 out of 5 stars

Order process and delivery were first…

Order process and delivery were first class and accurate updates re delivery were from the courier, were particularly helpful. Not assmebled the unit yet as away on holiday.

April 13, 2023
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Reply from Simply Wood

Brilliant, thank you for your feedback and enjoy the rest of your holiday, take care Ian

Rated 5 out of 5 stars

Great Planters

Great planters, price and service from Simply Wood.

April 13, 2023
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Reply from Simply Wood

Thank you, that is kind. Take care - Simply Wood

Rated 5 out of 5 stars

Bought a pair of large planters

Bought a pair of large planters, described as "B" grade seconds - considerable discount and barely a mark on them, should be good for many years. Also arrived next day, even after the company said there might be delays.

March 26, 2023
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Reply from Simply Wood

Thank you, lovely planters

Rated 5 out of 5 stars

Delivered next day

Delivered next day. Helpful with a query by telephone.
Very pleased with the BBQ shelter which looks lovely in our garden.
Great service. Great product.

Thank you

March 28, 2023
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Reply from Simply Wood

Lovely BBQ Shelter, you are going to love it! Take care and thank you again - Simply Wood

Rated 5 out of 5 stars

Wooden planters

The wooden planters arrived in very good condition. I had a question which was answered by email within two days. I love my planters as I am 74 and these, once planted with flowers, will look lovely outside my bungalow as I have no garden.

March 28, 2023
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Reply from Simply Wood

Thank you, take care - Ian from Simply Wood

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