Simply Wood Reviews 

192
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great service! Initially the wrong product was dispatched but this was rectified immediately. I received a reply to my email within minutes and a phone call in the morning to discuss replacement... See more

Company replied

Rated 5 out of 5 stars

Purchased a Woodshaw Hampton swing arbour . Fast delivery and kept me informed all the way . Came in 3 big pieces and several smaller so didn’t take long to put it together . Worth every penny . It’s... See more

Rated 5 out of 5 stars

Although I very rarely write reviews, I felt it so important to write this one. My husband bought me a beautiful bird table from Simply Wood for a Christmas present last year and I absolutely love it... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 hexagonal wooden planters. They were easy to order, Ian kept us well informed of a very slight delivery delay (we ordered them the week before Christmas) but they arrived quickly. They wer... See more

Company replied

Company details

  1. Garden Furniture Shop

Written by the company

We are a small family business specialising in wooden garden furniture, initially starting in wholesale across the whole of the country selling to garden centres and diy shops. Our main brands are Simply Wood, Woodshaw, Anchor Fast Garden Furniture, Peter Smith Garden Furniture and Zest 4 Leisure, along with our own unique brands of Simply Wood and Garden 2 Home. We only sell quality, offer the best possible service and at a sensible fair price. As the business developed, a warehouse was taken on and a small retail unit. Over the years as the internet grew and grew and shopping online increased we had an opportunity to bring our unique products to the general public everywhere and our website was born. We now supply the whole of the UK and are spreading slowly into Europe. We now only have a warehouse, overheads are low and we can offer the best products at the best possible price. We offer a price match if you see any of our products cheaper online. We supply the whole of the country, our carriage is included within the price and our service is overnight delivery as standard, no extra or hidden charges. We have a small dedicated team that can assist all the way with your purchase, please just email or call if any question or assistance is required. All products are fully guaranteed, along with a range of accessories, such as cushions, covers and stain. I do hope you will agree we have a lovely high quality range and care about your custom, we thank you for visiting our online store. If we can help you, please get in touch, email or call at anytime, if no one is available, please leave a message and we will get straight back to you. With over ten years of experience within the industry we truly are the wooden garden furniture specialists. We look forward to serving you and please do send pictures in, of your purchase once assembled in the garden, we will include within our blog. Thank you again, take care and have a good day – Ian and all at the Simply Wood team


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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4.9

All reviews

(192)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company to buy from

Great company to buy from. Bird table - easy ordering, delivered faster than expected. Really well designed, easy to assemble and solid as a rock. Oh and my wife and the birds love it.

January 13, 2023
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Reply from Simply Wood

Thank you so much, I am glad yo like it, such a lovely Bird Table - Take care Ian

Rated 5 out of 5 stars

Excellent service

Very good product and excellent from Simply Wood’s Ian. Two pieces were faulty and the replacements arrived the next day. The roof leaks however so I will have to fit some felt over it.

December 14, 2022
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Reply from Simply Wood

That is. fantastic, glad we got you all sorted. Thank you again for your business. Take care and all the best for 2023.

Rated 5 out of 5 stars

Excellent product, excellent service.

Information was required to be exchanged between us on a couple of occasions and even though this was an online sale, it was great to actually speak with Simply Wood ( actually Ian, MD) on the phone. It made the process so much more personal. The process was very professional and yet still friendly. I cannot fault the service offered or the product and would have no hesitation in revisiting or recommending Simply Wood. Fully deserving the 5 star review.

December 7, 2022
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Reply from Simply Wood

Thank you so much for your business, a really great product. Take care and all the best for Christmas - The Simply Wood Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly, courteous and efficient.
Prompt delivery and communication.
Certainly recommend this company.

November 1, 2022
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Reply from Simply Wood

Thank you so much, please do shop again with us, take care - Ian

Rated 5 out of 5 stars

Excellent service

Excellent service. Very prompt dispatch and delivery of the log store. There was a small problem with the finishing of some of the timber. Within 10 minutes of reporting the issue to them a replacement order was sent and received the next day. They arranged to recollect the faulty ones when it was convenient to us. Very pleased with the experience and to add, the log store is exactly what we wanted. Thank you!

October 24, 2022
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Reply from Simply Wood

Brilliant, glad. we got you all sorted, take care - Simply Wood Team

Rated 5 out of 5 stars

They are top of the range in respect of Wooden Garden Furniture of…

They are top of the range in respect of garden furniture I have purchased approximately 25 Garden planters in the past 5 months they have all been top quality in every way the company owners are the most efficient, professional and extremely friendly and helpful at all times nothing is to much problem for them delivery times are very swift and products packaging is of the highest quality and standard products are very well protected against any damage whatsoever I have always dealt with them through ebay and would willing state they are one of their customers they always keep you up-to-date on any special deals and new products If I could rate them 20 out of 10 I would I have no hesitation in recommending them for any wooden garden products Since I have had them in my garden all my neighbours,friends and family have commented on how attractive and superbly made and where did I purchase them from they are in my opinion a top of the range company

October 24, 2022
Unprompted review
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Reply from Simply Wood

Thank you so much for your review and also your repeat business, really nice planters that you have purchased from us, take care - Ian

Rated 5 out of 5 stars

Brilliant service from Ian and team

Brilliant service from Ian and team. All items really well packed and arrived quickly. All great prices too.
Great place to purchase all my wooden items. Keep up the fab work!

March 18, 2022
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Reply from Simply Wood

Thank you from all of the Simply Wood Team

Rated 5 out of 5 stars

Excellent service and product

Ian provides a really personal link to his company and the four chairs and table were simple to assemble and look really great. We got the covers to go on the chairs which are custom made and fit beautifully and made of good quality material, but it turns out the chairs are so comfortable they hardly need them. The table and chairs have been out in all weather on our windy deck for some weeks now and the wood finish still looks almost as new. The only thing that is tricky is that the all weather cover we requested is quite difficult to fit over the five pieces. So we have left it off and the furniture has withstood the rain fine. Maybe Ian needs to commission his own Simply Wood cover to do justice to his company’s excellent product.

October 23, 2022
Unprompted review
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Reply from Simply Wood

That is very kind of you to take the time to review our company, thank you for your business, take care - Ian

Rated 5 out of 5 stars

Great quality planters

Great quality planters, great price and delivered as promised

March 12, 2022
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Reply from Simply Wood

Fantastic, glad you liked them, thank you.

Rated 5 out of 5 stars

Friendly, quick and efficient!

We ordered 4 picnic benches from Simply Wood for our creative shipping container yard last summer. Not only are they of the highest quality but the order process was super quick and easy. They arrived to us so quickly too!! The benches were easy to assemble and were up and running in no time.
Would certainly recommend. What a friendly bunch!

October 12, 2021
Unprompted review
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Reply from Simply Wood

A pleasure doing business and thank you for sending over the photographs, take care - Ian

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