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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were let down by their experience overall. Many customers encountered issues with products, finding them defective, not working as expected, or not matching the description. There were also frequent complaints about orders, including missing items, incorrect products being sent, or items being lost in transit. Reviewers often struggled with customer service, reporting difficulties in getting responses, reaching a real person, or resolving their problems. A significant number of people also expressed dissatisfaction with the refund process, stating they did not receive their money back or faced challenges in returning items. Some customers also mentioned receiving products that were used or missing parts, and in some cases, digital codes that were already used or expired.

What people talk about most

Product

Users describe negative interactions with product quality and accuracy. Many reviewers report receiving... See more

Customer service

Clients share negative opinions on customer service, with many describing it as terrible and the worst... See more

Order

People report negative experiences with order fulfillment. Many customers experienced issues such as orders... See more

Quality

Customers had negative experiences with quality. Many reviewers reported receiving defective products, with... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bought a portable a/c from this collection of crooks a few years ago. Worked great for about a week, then became intermittent and failed completely shortly thereafter. Messaged woot in an attempt to g... See more

Rated 1 out of 5 stars

Beyond terrible. Ordered a black thermostat they sent a white one. In addition to being the wrong color, was completely scratched up and chipped. I wrote to them and didn't hear back, but they sent a... See more

Rated 1 out of 5 stars

It may be associated with amazon but that is all. Tracking number doesn’t work, no phone assistance and sending an email to no one is not helpful. It feels like i dropped my money down the toilet. I... See more

Rated 1 out of 5 stars

Bought an Apple Watch Series 8, refurbished. Will not charge or turn on. Used every reliable trouble shoot feature possible. Beware, they only have return by pick up from your residence. I am not h... See more


Company details


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1.5

Bad

TrustScore 1.5 out of 5

185 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Great Prices, not great customer service.

Products can take a very long time to ship, it's also a gamble if what ships will even work. Shipping something DOA can be a pain as they are one of the slowest sellers I have dealt with. It's definitely a buy at your own risk kind of thing.

With that said though....... they really have some great deals. Sure the products are refurbs, but for the price it can be hard to pass up. I always get what I purchase in working order, it's just a matter of when lol.

August 9, 2011
Unprompted review
Rated 4 out of 5 stars

A humorous experience, at the least

I usually check woot daily and always get a kick out of their product descriptions. I've ordered 2 or 3 times from them and found that to be their only area lacking. They ship relatively fast but you do get what you pay for. They'll always have the cheapest price around, just be sure you research the product beforehand and decide if that price is still worth it to pay.

April 27, 2011
Unprompted review
Rated 4 out of 5 stars

fun site

woot is a very fun site, always making me laugh, with cute descriptions and decent items, i like them a lot

June 11, 2010
Unprompted review
Rated 5 out of 5 stars

Ive enjoyed woot for many years...

But as some of the other reviews say, make sure you read a few reviews on the products you are buying. I've always taken time and thought about my purchases so I have never had any problems.

April 9, 2010
Unprompted review
Rated 5 out of 5 stars

Shop in confidence

I have been buying from woot.com for years and they always deliver exactly what is on their sale page of the day. Their communication is excellent, order confirmation, shipping confirmation, etc. I have never had a problem.

December 30, 2009
Unprompted review

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