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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were let down by their experience overall. Many customers encountered issues with products, finding them defective, not working as expected, or not matching the description. There were also frequent complaints about orders, including missing items, incorrect products being sent, or items being lost in transit. Reviewers often struggled with customer service, reporting difficulties in getting responses, reaching a real person, or resolving their problems. A significant number of people also expressed dissatisfaction with the refund process, stating they did not receive their money back or faced challenges in returning items. Some customers also mentioned receiving products that were used or missing parts, and in some cases, digital codes that were already used or expired.

What people talk about most

Product

Users describe negative interactions with product quality and accuracy. Many reviewers report receiving... See more

Customer service

Clients share negative opinions on customer service, with many describing it as terrible and the worst... See more

Order

People report negative experiences with order fulfillment. Many customers experienced issues such as orders... See more

Quality

Customers had negative experiences with quality. Many reviewers reported receiving defective products, with... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bought a portable a/c from this collection of crooks a few years ago. Worked great for about a week, then became intermittent and failed completely shortly thereafter. Messaged woot in an attempt to g... See more

Rated 1 out of 5 stars

Beyond terrible. Ordered a black thermostat they sent a white one. In addition to being the wrong color, was completely scratched up and chipped. I wrote to them and didn't hear back, but they sent a... See more

Rated 1 out of 5 stars

It may be associated with amazon but that is all. Tracking number doesn’t work, no phone assistance and sending an email to no one is not helpful. It feels like i dropped my money down the toilet. I... See more

Rated 1 out of 5 stars

Bought an Apple Watch Series 8, refurbished. Will not charge or turn on. Used every reliable trouble shoot feature possible. Beware, they only have return by pick up from your residence. I am not h... See more


Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

185 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Fraud via woot.com

Here the same, never used Woot but also 915 dollar charged on my credit card. Visa suspected fraud, nevertheless amount is counted for until investigation has been done...
Diana Masic this is no coincidence.....

July 28, 2020
Unprompted review
Rated 1 out of 5 stars

Almost got robbed

Ive never used woot, but i got a call today from my credit card company saying that a 900 dollar purchase on my card was declined on this site... So someone stole my card number. This is beyond sketchy, stay away from it.

July 22, 2020
Unprompted review
Rated 1 out of 5 stars

Customer service is terrible

Due to COVID (our office being closed), we were not able us use or test the refurbished computer we purchased from Woot. When we got back in the office, we tried to start it and literally nothing happened. I did not ask for a refund, just a comparable replacement. Most companies are understanding during this pandemic, I guess Woot doesn't care. I will be sure to share my feels about Woot whenever I get a chance.

July 21, 2020
Unprompted review
Rated 1 out of 5 stars

Extremely Bad Business Practices

They do not provide refunds for items returned to them! This is unacceptable. I purchased an $847.99 Iphone, and returned it to them, nearly Two Weeks After they have Received it as per UPS delivery Tracking, A Refund has Not Been Issued!

I am extremely surprised they operate in this manner. Unethical Business Practices.

July 12, 2020
Unprompted review
Rated 1 out of 5 stars

Aweful... a very big group of cheaters.

Aweful, bunch of squandars, liars, bunch of Thieves...

Stay away from this site ... don’t get tempted of 40% off or 60% off.. they will sell t broken and not working item and then after will make you to call Manufacturers...

To keep the matter simple and short. Buy stuff from Amazon with your eye closed but stay away from woot .. I know it’s kind of silly amazon owns woot right... lol that’s what these big monster company do, if a cheap stuff selling company bring a competition, they kill that company by buying it...

June 7, 2020
Unprompted review
Rated 1 out of 5 stars

Fraudulent, Misrepresentation Company

What an awful fraudulent company. I may have to sue them for Fraud, Mail Fraud, Misrepresentation of a product, and my inconvenience. My Attorney is ready! I ordered an iPhone SE 2020. What I received was outrageous! I received an old iPhone SE the one before even the 6. It was not even the right color, all the charging equipment was nothing from Apple. It was so old it had a hole port for headphones. My Wireless Carrier told me it was not a working phone. It was completely unable to use. No wonder they don’t have a Customer Service phone number! They underestimated me! Woot also tried to send me another phone. NOT! I’m refusing delivery. They will reimburse me. Or have a lawsuit filed against them, I also reported them to the FTC. Don’t use this subsidiary of Amazon. Anything you order from Amazon does not come from the original Company. Such as Apple. None of their Apple products come from Apple. My Attorney found this out for me. Disappointed; understatement, feel as victim of Fraud, like I said Woot underestimates me!
KimPatricia D.

June 4, 2020
Unprompted review
Rated 1 out of 5 stars

First time using Woot and it was not a…

First time using Woot and it was not a good experience. Item I ordered and played for (funds cleared through bank) is now sold out. Received an email that they miscounted and oops sorry. Poor customer service. Not using Woot again.

March 10, 2020
Unprompted review
Rated 1 out of 5 stars

They sent me 2 wrong items. SCAM

They sent me 2 wrong items. Kindle Fire instead of Kindle Paperwhite.

When I opened the box out of 90-days period of warranty and noticed that (it was purchased as a gift) they declined to solve that problem and help me in any way.

November 8, 2019
Unprompted review
Rated 1 out of 5 stars

Don't use this

Don't use this.
I never went on woot. com. And I looked at my bank account today they took 400 out of my account. So I had to call my bank and they declined it thank God and ended my credit card. And then when I contacted this company they told me they are part of Amazon to get ahold of Amazon. I did and Amazon does know anything about this company.. So it's a BIG SCAM... Watch you're bank account always.

November 2, 2019
Unprompted review
Rated 1 out of 5 stars

woot.com is a bunch of thieves

woot.com is a bunch of thieves. the reason i say this is i got a call from my bank's fraud division saying woot.com helped themselves to over $600 of MY money and i didn't order a damn thing from them. i only checked out their website.

September 14, 2019
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Woot is too cumbersome to use. Can't communicate with them yet they communicate with you. Will block & never use the account as cannot get it deleted.

August 9, 2019
Unprompted review
Rated 1 out of 5 stars

Beware of this company..

Beware of this company... I ordered a kindle paperwhite, which arrived 'locked' and after contacting Amazon, the told me that it had been reported as stolen.

Their customer service was just shocking, and I ended up having to solve everything myself directly with Amazon, who were great. Buyer beware - they are selling stolen goods.

April 21, 2019
Unprompted review
Rated 3 out of 5 stars

DO NOT PURCHASE REFURBISHED ELECTRONICS FROM WOOT

Woot.com is not the same Woot we grew to love during the startup heydays (go see Meh.com). Now they are a glorified clearance bin for Amazon.com. That being said you can find some decent prices on Amazon listed items. I often check here before ordering on Amazon and have saved some decent money doing so.

DO NOT PURCHASE REFURBISHED ELECTRONICS FROM WOOT

January 10, 2019
Unprompted review
Rated 1 out of 5 stars

Woot'en You Like to be SCAMMED TOO?

Purchased an "Apple iPhone 6+ (A1522), Scratch & Dent - (Verizon and GSM Unlocked)" on woot.com that was listed it's condition as "REFURBISHED." Received the phone and activated it on Verizon only to find that the phone's cellular data will NOT work whatsoever. We spent over 2 hours on the phone with Verizon Tech Support that could NOT get the cellular data to work. Tech sent me to the local Verizon store. Went the next day and two of the local store reps could not get data to work, even when they inserted their own SIM cards that worked fine on other iPhones. Total time we spent with Verizon techs was 3+ hours. Woot refused to replace the defective phone that NEVER worked and only offered that I return the phone, and that I would have to PAY for the shipping myself. Thus, I have to pay $26 with shipping & insurance to get a refund of the $267.49 I paid Woot for a non-functional iPhone they sold, that was defective when they sold it. Is this FRAUD? The "90 Day Woot Limited Warranty" is WORTHLESS and so is Woot.com.

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

Reasonable, good quality products!!

The new deals they upload everyday are just amazing, most of the time the products are cheaper than any other online retail giant in US. Everyday I login to woot to checkout their new deals and most of the time end up buying the item. My last purchase was a Coca-Cola Vintage Radio which I bought for my grandfather, the vibrant red color instantly caught my eye and the price after comparison was as usual the cheapest. I received the item just yesterday, it's a pretty cool product for people of all age groups. It is loud enough to disturb your next door neighbors. The AUX input facility was just a bonus. A perfect gift item.

July 28, 2018
Unprompted review
Rated 1 out of 5 stars

I started using Woot this year because…

I started using Woot this year because the prices seem good. It was a mistake so I am going to stop using them. Better stick to EBay. Often they sent lesser items than what I paid for, or defective items, and when I complained with proofs, they undercompensated with a pitiful amount.
1. They sent lesser items that what I ordered, not once but 3 times. After showing proofs, they compensated me a lot less than what the replacements cost even at lowest market prices. E.g. I ordered new 1x Breeze with controller and 3 batteries bundle; 2x Yuneec Breeze with controller and 2 batteries bundle. All I received are 1xBreeze with controller and 2x Breeze. Missing 3 batteries and 2 controllers in total! Photos and Woot's own shipping labels clearly show their package shipping weight are for basic Breeze and too underweight for bundles. Woot insisted paying only $50 refund for these 5 missing items which would cost me 3 times that much paying the lowest prices on EBay. This is not the first time it happened either. Twice before Woot shipped a lesser product than what I paid and undercompensated me, even after I provided clear proofs.
2. Undercompensated for defective items: E.g. Bought Yunnec Typhoon H drone. Battery was dead and camera not working at all. They compensated $100. The battery alone would cost $100 to buy, the camera $300 second hand.

July 6, 2018
Unprompted review

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