Worldstores Reviews 16,974

Great service, on time delivery. Excellent delivery notification system.

I haven't actually unpacked the bed I bought so can't comment on that.

However, the shopping experience was great and user friendly. I was able to select a delivery date the next day and the two delivery people were very lovely.

Thank you

Honestly this company is a joke....I ordered a bunk bed on Friday they said delivery will be on the Monday in which they had rescheduled for the Wednesday which I can deal with now they send me another message stating they tired to contact me ...when they didn't, to tell me delivery is now 2 weeks away!!! When trying to call them about this you are on hold for a long time! I would recommend going to another company for sure......they take your money and then once they have it they order the stock I think hence the huge delay! Stay away they shouldn't be allowed to trade the staff are rude the managers dont want to know - Asked for a refund which they said yes to and its in "Que" so how many other customers are they doing this time....they should be shut down and are apart of Dunelm so stay away from them too.

My on line shopping experience with this company has been the worst I have known. I ordered a new mattress and paid £10 extra for a selected deliver date (Saturday 4th August) my tracking message told me the delivery would be Monday 6th I spent 40 minutes on the telephone waiting to speak to customer services (I had already sent an email questioning the date, but realised that they can take up to 72 hours to reply which would have been after my expected delivery date. Customer services assured me that his internal system still showed that I would receive my delivery as requested on the 4th. I asked if he could contact DX to confirm and he told me he couldn't. I waited in all day in the 4th, no delivery. Neither did my mattress arrive on the 6th, again, I had waited in all day. Then on the 7th August I received a tracking message showing that my mattress would be delivered on Wednesday 8th! In the meantime I had emailed customer services on Monday 6th to advise that I had not received my goods, expressed my disappointment and requested an explanation. It is now Monday 13th August, I have received neither an email or a telephone call. Should anybody be available at customer services; I would please at least like a refund of my £10 selected delivery date charge!

Our futon arrived on time. We are very pleased with the product.

Do not order any large items from this company. I ordered a sofa and they lost it on route to being delivered. I phoned customer service (30 mins to answer) then the girl I spoke to could tell me nothing... she wouldn’t let me talk to any managers either and insisted they couldn’t help. Absolutly disgusted with this company and would never use them again. Someone did contact me to rearrange delivery. You should really refund my delivery fee (Atleast!) due to me losing a days wage for nothing and the stress this has caused me today.

Good communication. Excellent delivery service with two hour window given. Driver constantly in contact to advise how long he would be. Driver friendly and polite

Very good service. Delivery on time with pleanty of communication

Delivery was on time, I was texted the previous day, that morning and I got a phone call from the delivery drivers an hour prior to the delivery. The bed was as stated, 4' 6'' double and 3' single bunk

Bought a few things from them and everything has arrived in good time and been undamaged

We needed a sofa urgently and every site we looked at quoted 6 - 8 weeks delivery time. Worldstores quoted 2 - 3 days . We were not expecting too much for the price we paid but have been very pleasantly surprised.. The sofa arrived promptly, the delivery men were excellent, and we are really pleased with our choice. The colour is excellent, far better than we imagined, and all the measurements were as quoted. Would definitely recommend Worldstores, the staff are really helpful and nothing was too much trouble - even when we mismeasured and had to change the size from three seater to two, we were promptly refunded and still received the sofa on the original quoted date. Excellent.

There should be an option to login and access previous orders. This would mean that we can find information more easily ourselves and not have to call your customer services unless it really is urgent.
Your system does not automatically send invoices to the email address used to order the furniture and this would prove very helpful. Especially for a business as ourselves who need to send invoices to the finance departments.

Lovely rug true to photograph perfect colour. Delivered within time limit and updated by carrier so didn't have to stay in all day.

Rapid, reliable service

I would highly recommend this company. My sofa looks amazing in my flat. It was great value for money. The delivery service is fantastic. I also contacted customer service for advice prior to ordering, and they were very informative and friendly. I will definitely use Worldstores again!

Super quick service & a gorgeous & beautifully soft blanket.

Delivered early on the day selected.
Carried sofa through garden into living room for us, offered to unpack and take away rubbish.
Lovely sofa at a great price.
Definitely going to use them again.

Dreadful experience. Ordered 2 mattresses - and when they arrived they were not the sizes ordered. The unhelpful “customer service” guy explained their policy was that they could not simply exchange them. We would have to buy (again) the mattresses that were originally ordered; and then they would collect the wrong mattresses and only then refund our original purchase. Of course we cancelled the order and went elsewhere. But even the collection process was hopeless - failing to arrive in the time band arranged. Will definitely never use this business again.