Wrisk HQ Reviews 55

After 19 years as a customer of Mercedes insurance and with only one claim for a broken windscreen and no points on my licence, after Wrisk took over the Mercedes account, they declined to renew my insurance based on my address. There is nothing wrong with my address and I was able to get quotes from all the major insurers with absolutely no problems. Looking at other complaints about this company I am wondering of it is age profiling. I am 76. It is of course illegal to discriminate on age. Are they using address as an excuse. Awful company, just do not use.

The staff member that I called with was efficient, thoughtful and very helpful.

… a credit to the company ⭐️x … the professional and also personal approach of Kellie, who we spoke to on the telephone to set up our motor insurances !! A massive thank you for “time explaining and to achieve the actual set-up for direct debits for each of us - all via the telephone”. The cars are smiling / so are we 🌟xX

Told me that my insurance on my citreon c3 will no longer be valid after the 10th April 2025 after midnight,so I cancelled the direct debit,even though I'm paid up to be insured until April 10th 2025 after me canceling the direct debit so no more money could be taken from my account for wrisk they told me im no longer insured because I cancelled the direct debit,so explain to me even though I've received 2 e mails from this really diabolical and shambles of a company,telling me ill no longer be insured after the 10th of April and my policy will not be renewed,that because I cancelled the direct debit I won't be insured atall,even though I'm paid up,upto the 10th of April,and I advise no one to use this and I do want to use a really bad word but can't as they are a shambles of a company and should be investigated by either the FCA or by the BANKING ONBUDSMEN.ive now been asked by wrisk to explain the experience I had,well you sent me an email which ive kept telling me I won't be insured with you at midnight on the 10th April 2025,you took the money of £138.52 from my account on March 10th 2025,a few days later I received your email mail telling me that you are not renewing my policy,so at that point even though I know I'm paid up till April 20th 2025 I cancelled the direct debit for wrisk which I know as you told me you won't be renewing,3 days later you sent me another email telling me that my bank had informed you I had cancelled the direct debit to wrisk at which point in continued to say that because I had cancelled the direct debit that I won't be able to claim anything if I had any sort of car accident,even though I was paid up to the 10th April 2025,so you made me reinstall the direct debit to you so I would be covered until the end of the policy in April.so explain to me now wrisk why would you do this.

I took out bmw ins a roll over every month from 24 jan.it was easy to set up.on looking at the reviews of whrisk im a little concerned but also glad i took out this insurance.only time will tell.

I had to get my new car insured. I was replacing my old car which was insured with Wrisk. All I had to do was fill in the new details and Wrisk cancellled my previous car's insurance and gave me a quote for the new car which I considered very favourable and was able to accept.

Despite providing 12 years NCD proof and having car insurance with them for 2+ years they will only provide a maximum of 9 years NCD when leaving. If you want to build up your NCD beyond 9 years DON’T USE THIS INSURER! How BMW can recommend such a company is beyond me.

Very courteous, prompt and patient help from all staff.

After speaking with (what I feel like was majority of the staff at Wrisk/Land Rover) I finally came across a member of your team called John, to which I came in wishing to make a complaint regarding the price of the policy, I’d never thought I’d come out laughing at the end of the call, he was professional and managed to get the price down with such ease by offering something as voluntary excess! Just wanted to let you know that he has been extremely helpful and when the line cut off he called me right back before I could enter you phone number!

Wonderful staff - sorted out a very complex problem. I could never have done it myself! Nothing was any problem. Ask for Jay he is very professional.

I’ve always insured with JLR insurance and the guarantee it brings regarding genuine parts and JLR professionals.
Now they have moved to Wrisk they can’t provide me with a quote and can’t tell me why.
I’ve been driving for 45 years, full NCD, always had a clean driving licence, do about 5,000 miles a year, retired, car has tracker, alarm and parked on drive with CCTV.
It’s pathetic and they say they may be able to give me a quote next time. Well that won’t happen and it’ll put me off buying another JLR vehicle.
Every other insurance company is only too happy to quote.

wrisk transfer; Nigle Barton and Nimeshh patel are the head of a truly unprofessional organisation resulting in malpractice and unprofessionalism at the highest point. effics and codes of practice are virtually non existent. before partnering with wrisk become an undercover customer first as your name will be tarnished.

I had an accident with my mini insurance underwritten by these people. I was in hospital for heart checks after an accident, in the day after I got home I was called to say that my policy would be cancelled even though the car is in the middle of an insurance claim. This completely breaches Consumer Duty obligations but they just don’t care. DONT TRUST THESE PEOPLE

Shambolic company and even worse customer service.
I started my policy with them with accumulated 11 years of NCB and after complete a year with my NCB protected without any claim they send me a email with 9 years on it.When i contacted CS very uninformative person called Boau simply said that is maximum they can give.No explanation just repeatedly saying that it is all they give.
Another thing is that they after a year of safe driving they increased my insurance premium by 47%.SHOCKING.I will contact BMW about them.

Straight forward and inexpensive

I renewed my Volvo insurance but they put the policy in the name of the named driver and not me as policyholder. When I rang to correct it they would not speak to me and I had to get the named driver to call. I have been informed that the only way to rectify their error is to cancel the policy and renew it. I am sending complaint letters to the Wrisk CEO and Volvo. A pity that I cannot give no stars.

Zero stars…. I received notification from Land Rover regarding change of insurance company in February. My insurance is due for renewal and today my husband received an email regarding this when it has always been very clear that I am the registered owner and main driver of the car in question. It also quotes monthly payments which I have never been happy to do (or requested) as I have always paid annually. The quote is almost half of what I would expect which throws up yet another red flag. I shall definitely not be renewing my car insurance with this company and I suggest major car companies look into this in detail as personally I feel this can reflect on the trust we all have when purchasing a car from a reputable dealer and any recommendations they may provide.

I am severely dyspraxic and the thought of trying to sort everything out online was scary. Gemma and John were both helpful and courteous over the phone, helping me through the online process. Thank you for a great service.

I am trying to confirm a 12 month personal lines motor quote from 5 day cover.
This would be new policy because had to move due to stupid prices LV are producing currently. Moving on, the car is in my name BUT primary driver is my spouse. As with the previous LV policy. I spoke to a customer service advisor and this person could not understand that you can not have the ownership in one name and the policy in another. That is all she kept saying. I the asked to speak to management person and she informed me take upto three days to get in touch. The temp policy runs out tomorrow night...and she could not care less. I said i want to talk to someone who knows about insurance and she hung up - dreadful service, what mini/BMW are doing appointing them i do not know - Allianz paper too ! They would not be too happy if found out what is happening at front end

FURTHER - TRIED TO CALL BACK AS PER THEIR ADVICE AND WAS TOLD VERY BUSY AND LEAVE YOUR NUMBER - LIKE WAS TOLD YESTERDAY. STILL NOT CALLED BACK POLICY RUNS OUT. STAND BY WHAT I SAY - MICKEY MOUSE SERVICE

So after reading the policy schedule and statement of fact for mini flex car insurance I was not worried I had lost my keys. Yes I was covered yippee no excess to pay. But no!! In fact unless you get your locks as well as your keys replaced there is an excess of £250 pound. This is in the small print of the policy under the section what is not covered. Beware Mini owners this insurance provider has hidden this fact away very sneakily. Their insurance schedule says one thing and the policy something different!