Wyze Reviews 550

BE AWARE BEFORE PURCHASING ANYTHING FROM WYZE ESPRECIALLY CAM PLUS PRE-PAID 12 MONTH SUBSCRIPTION WHICH IS DOESNT EXPIRE ACCORDING TO THEM HOWEVER THEIR CS SAYING SORRY THERE IS NO FREE SUBSCRIPTION ANYMORE, BS. ( THEY DON'T HONER!!!) SUPER BAD CUSTOMER SERVICE AND NON REPUTABLE COMPANY!
THIS WAS PURCHASED FROM COSTCO.
DON'T GIVE THEM THE BUSINESS, TAKE IT SOMEWHERE ELSE THAT RESPECT BUSINESS AND CUSTOMERS.

wyze playback for events button became disable in february 2024. 18 emails with customer support got assurance that this feature will be fixed soon. they lied. basically wyze forcing all users to go to cloud for pay monthly model to keep /access events recording on their servers in cloud. it is not acceptable for any business to market wyze cameras as sdcard storage camera and not being able to view events without paying. roku has the same cameras devices and the company honestly promoting cloud paid service before you buy devices. if any class action against company will come up count me in. do not buy wyze as you not know how it turned up in a month or so. and at the end the price for cameras are three times higher than any competitors with the same offerungs in cloud. go roku or amazon blink for solid service.

Strongly suspect they release buggy firmware that will stop your camera working and steer you to buying a new one from them. They say them dont keep older versions of firmware

Most people are familiar with the phrase, "You get what you pay for." Sometimes however, especially with apathetic, inept corporations such as Wyze, customers don't even receive what they spend good money to obtain.

When a company screws up it is dependent upon the corporation to make things right. Customers should never be held responsible or inconvenienced for a company's careless mistakes. Taking care of customers is the way successful companies earn loyal, repeat purchasers. Realistically, no product or service is perfect but it is how companies address and resolve such imperfections that separates ethical companies from complacent or sinister ones.

Case in point: Improperly engineered and insufficiently tested firmware updates resulted in the failure of a Wyze Cam product, twice, under warranty. Wyze does not have a warranty replacement item readily available. What should Wyze do to earn the trust and respect of a customer?

For starters, Wyze should, unequivocally, extend a consumer's product warranty by the number of days it takes to receive a warranty replacement item. It is ethically (and perhaps legally) unacceptable for Wyze to permit a product warranty to expire without satisfactorily honoring a valid warranty.

If Wyze will not replace the defective item prior to the expiration of a warranty, Wyze should send the customer an equivalent but upgraded item at no charge in order to fulfill a legitimate warranty claim. Wyze must not resort to stalling and placating customers due to a depletion or inventory or to cover up known design flaws.

As a result of the way Wyze has treated me I will never recommend any Wyze products to anyone. Accordingly, I will populate websites with my condemnation of Wyze products and Wyze corporate irresponsibility.

Those in the Wyze C-Suite should tally up the consequences of producing so many angry customers. How many potential purchasers does one negative review influence? Do the math. Take that number and multiply by hundreds or thousands of unfavorable reviews all across cyberspace.

There is another adage in business: “If you don’t take care of the customer someone else will.”

I ordered a few items for my home security and the shipment was lost. They are so horrible to communicate with customers messaging and all the time communication gets lost and no communication from them even when give them my telephone number. When finally contacted they send me a part of my order and promised that the keypad will be delivered when available and I check the website and have it available but they closed my complaint without sending me the missing part I have ordered and paid for. Trying to get back from them and the customer service is the worse ever to work with. If you want anything related to Wyze Labs get it from Home Depot or any side vendor but not from Wyze Labs.

Never use it. The service declines while they keep asking for more money. At first, it's not bad, but over time, problems arise. It's absolutely garbage.

My most recent purchase was/is a complete and utter disaster (before even considering the margin of dimensioning return), and I am baffled by the amount of hype it has received. It's nothing short of scrap at this point. The product team has failed spectacularly. I am no longer a raving fan of the company I previously considered a unicorn on the bleeding edge of a heavily saturated market. Despite any and all previous or current comments regarding my stance, I will cease future purchases with Wyze.

It is apparent that matters (beyond my purview) have gone extensively wrong, principally your executive team and product team(s)/whoever “oversees”/”manages” product/product development is unaware or entirely out of touch with actuality and the growing, and perpetual disconnect between what’s considered a quality product in the days of AMZN, TE(MU), market leaders, etc. product, CAC, service, resource allocation, there’s in no doubt that they understand the importance of LTV of a customer. The delivery was a nightmare, and the usage/build quality has taken a nose dive with no pilot at the controls (once a company of scrappy, heavy hitters that expertly showcased their/your value by producing and delivering a quality product punching above their/your weight class in a product a segment rifled by significant players)—is shameful, down to the battery life—to even consider it “life”—is an insult. Getting one day out of it per camera is beyond unacceptable. This is an obscene atrocity, and that’s putting it lightly. I demand that someone from your product team, or whoever is responsible for this debacle, reach out to me immediately. You can contact me using my personal information as seen below, as I will seek the necessary means subject to your management of the above response and, therefore, will follow with a level of recourse to remediate this manner to the extent required proportionally to the legal means required.

Sincerely, a furious and prior customer,
Chandler Cates
{chandler(at)catesauction.com}

Agree 100% with all the 1 STAR comments. Google doesn't seem to support general customer reviews of products any longer, or these jerks would be out of business. Like other reviews point out, Wyze constantly pushes updates that force equipment offline and when you manage to get it back online, they have removed more features. They are really unusable now without the subscription, this is completely contrary to their original business model!! Total BAIT & SWITCH! Better to invest in companies who are honest at the outset about their products and services. This company should actually be sued -class action- for security cameras that do not function at all, and thereby do not provide any security.

The customer support at this place is horrendous. I called in because I can't get logged into my account. Explained that I was not receiving the emails. The only solution they could offer was to transfer the ticket to the service team who would be contacting me via email very email that I cannot receive anything from them in for some reason. I am receiving emails from all kinds of other sources. I've been having a problem ever since they upgraded their app and no one there is willing or able I'm going to say mostly able to help. I would not recommend their product again it might be reasonably priced but when you need help you need help.

My wyze camera lasted for 2 years..don't waste your money

DON'T WASTE YOUR MONEY. I received my first Wyze doorbell security camera as a birthday present from my son. It worked rather well, so I bought four extra indoor cameras. While I was paying the monthly subscription, Wyze imposed continuous updates that totally messed up the cameras with the added problem of having to "re-install" them each time. I got tired of paying for problems, so I continued to use the cameras without a subscription which worked much better. But, we traveled a lot, and each time I try to check my cameras from far away or abroad ( 6 times) they have been disconnected; the app didn't recognize me and wanted me to "add new equipment, which requires closeness to the camera to turn on, press buttons, etc... my cameras were rendered useless. My friend's battery cameras of a different brand were functioning fine and giving them a clear pictures of their home and surroundings. Uugh! 😡

The first time it tried to install the app I had errors, c/service was all by email and useless. The next issue was a motion detector sending out motion events about every 15 mins. This would not have been an issue except the system was armed "Away". Again c/ s was all email and after 8 emails back and forth constantly correcting was was wrong I got a generic we can't help you, contact noonlight for further help. They are in fact worse.
Last issue is now I want a refund and could not use their on line portal, you must contact customer service. After 30 minutes on the phone with someone with a rudimentary grasp of English I got, I am sorry I have to send this to another department and they will contact you by email.
WYZE makes bold claims about their dedication to customer service but in my experience this is almost zero, quick to take your cash, almost no accountability.
Update.
After about 7 contacts by email with c/s I got 2 conflicting answers to my request for a refund. However after cut and pasting the actual response to the other person she accepted she was wrong. It took 4 more emails to actually get my refunds and only after they had their products back at their warehouse.
My original comment to run away from this company stands, use simplysafe as an alternative. NOT ADT no better.

Aug 2024. We have 12 cameras around our house. Everything was 100% perfect until they upgraded the app. Now every day, we are pissed off when we try to use the damn thing. Too many fails to mention. We are looking into other systems now. We are done with Wyze.

We have had the Wyze battery powered outdoor cameras for years and they have been nothing but trouble. Frequently you can't live stream them and I have had to reinstall the software for the countless times. Sometimes they work, sometimes they don't. Also, if you don't pay for the subscription things are even worse and they barely work at all. Steer clear of this company all together I'm sorry to say.

Wyze Labs has continuously debited $1.48 every month from my Citibank CC. I have tried to reach a live person to complain - nothing. I've emailed them - nothing. Citibank contacted them - no reply. For the past 8 months, they keep taking, and Citibank keeps giving it back to me. It's frustrating that they won't acknowledge me, but ridiculous they won't acknowledge Citibank. Don't use this company. Don't buy their products and certainly don't give them any money.

I have been using these cameras for five years and I never had any problems with them before. Now all they are is nothing but junk. I would never recommend these cameras to anyone and I think it’s about time wyze takes a good look at how it’s business is being handled. Anyone thinking about buying these cameras should look elsewhere.

No one able at "Wyze Support" had EVER had the problem we had with the v3 cam to date. No one could fix it when I called for help 5 minutes after paying for the service. The agent requested a refund, might take 48 hours? How about process it now. No service means A refund is Due.
Security is NOT A PRIORITY FOR WYZE. No one there to get the camera going. GO SOMEWHERE BESIDES WYZE.

The camera continuously goes off-line, must go outside to reset. Customer support is non-existent.

Wyze failed to disclose a material fact - if a homeowner wants an audible alarm to alert them at night when sleeping or when home alone, Wyze requires that you pay a monthly fee for one of their plans - self-monitoring blocks an audible alarm.

The restriction on having an audible alarm is a material fact and should be disclosed. I purchased the Wyze system to save money and I accomplished that goal, however, I did so at the expense of my personal safety and security.

I had a well-known security system prior to moving that permitted self-monitoring WITH an audible alarm. A 40-minute phone discussion with a Wyze representative did not resolve this issue.

Dishonest communication, untested app/website, and worst customer service ever. Will not recommend any of their products or services to anyone, stay away it’s a scam. They just want to take your credit card information so they can bill you monthly, and will send you free/promotional offers but not honor them. They make you test their app and website which confirms that the company cannot afford QA analysts nor provide training to their customer service representatives. Wish I had read all the negative reviews on this site earlier.