Xgas Limited Reviews 

1,184
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Baz and Gav have today fitted air-con into our bungalow, I would like to say thank you for all the care they took in doing this work and for cleaning all the mess and putting back the furniture. Thes... See more

Rated 5 out of 5 stars

We phoned this company to help with combi boiler not firing up. They came out quickly, diagnosed the problem, temporary fixed while awaiting parts. On time and courteous engineer. Everything fixed a... See more

Rated 5 out of 5 stars

25th September 2024, X-gas installed a new Worcester/ Bosch boiler in my bungalow in talwrn road, coedpoeth. I cannot recommend this company enough! Arrived promptly as promised, spent ages putting... See more

Company replied

Rated 5 out of 5 stars

Telephoned xgas yesterday ,my sister suffering from dementia returned home from respite ,the house was cold ,within an hour an engineer arrived and altered timings on the boiler and she was soon wa... See more

Company replied

Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Gasfitter
  4. Heating Contractor
  5. Plumber

Written by the company

Here at Xgas we are locally renowned for offering a truly remarkable customer experience. With a combined 60+ years’ experience in the heating and plumbing sector, we have built a solid reputation to be your go-to company for all your new boiler requirements. This is backed by our comprehensive 5***** reviews on both Google & Yell, in addition to being a Worcester Bosch Service Partner. With affordable finance options available and up to 12 years guarantee, if you're considering replacing your old inefficient boiler, we have everything that you need. Our home surveyors provide will provide as much information as you need and we never 'hard-sell' nor do we over-promise. We believe in demonstrating a professional impression from start to finish without trying to baffle you with technical jargon or abbreviations. Covering Wrexham, Chester & surrounding areas, our team of expert gas safe engineers are 100% customer focused on ensuring that you are completely satisfied. Rapid response to emergency Installations We know that when you are at home and without heating and hot water especially during the colder months, this creates problems for you. This is why we prioritise all emergencies and can install your new Worcester Bosch quickly . Our efficient customer service team will keep you informed throughout and are always happy to assist in any questions or queries that you may have. Which? Best Buy Gas & Oil Boiler Here at Xgas we only install the best boilers on the market. That's why our boiler brand of choice Worcester Bosch has won the best value gas & oil boiler for 11 years as voted by 'Which?' Our premium service demands a premium brand, they both go hand in hand to deliver a product you can trust with a service you can rely on. Safe In Your Home Installer Commitment We appreciate that in the current COVID-19 pandemic, that there can be a hesitation in allowing our gas safe engineers into your home. Rest assured, as a business we take the health & safety of both our staff and customers very seriously. This is why all our engineers are 'Safe In Your Home Installer Commitment', meaning whilst at your premises we will wear the required PPE and adhere to social distancing. In 3 points: Competitive pricing with affordable finance options available Up to 12 years guarantee for complete peace of mind Local, trusted and recommended


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,184)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rossett-MT10 clock change

When dealing with Xgas, you always talk to a real person. The technician was courteous and prompt.
The problem was assessed and an option given with regard to a solution.
Always helpful.

April 4, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your review. It’s great to hear such great feedback, we will feed this back to the engineer that attended
Kind Regards
Xgas

Rated 5 out of 5 stars

Boiler installation a.d servicing.

From Xgas installing the heating system 5 years ago, and the annual servicing has been excellent.

April 11, 2024
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Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 4 out of 5 stars

Very good service

Very good service. Did require a return visit but there was no extra charge and the work was completed quickly. Recommended!

April 10, 2024
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Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Efficient .Great Service

Efficient .Great Service. Competent and pleasant staff. Same price as last year .

March 27, 2024
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Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Great service as usual.

Great service as usual.

April 8, 2024
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Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Emergency pipe fix

Have used Xgas for planned work relocating house, but woke to find that a pipe had corroded in loft and water dripping through bathroom ceiling.

Called and was able to get it fixed same day at only the call out charge.

Good service again and engineer Hinton sorted quickly.

Would always recommend xgas after previous mixed experiences with other pluming companies 👍👏

February 23, 2024
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Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Honest and on time

A great company who turn up as promised and give helpful and oprn opinions and assistance

March 15, 2024
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Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Service

Pleased with excellent service provided
Punctuality appreciated together with cordial attitude of engineer
Many thanks

April 3, 2024
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Reply from Xgas Limited

Thank you for your review. It’s great to hear such great feedback, we will feed this back to the engineer that attended
Kind Regards
Xgas

Rated 5 out of 5 stars

Health and safety Honesty

Good job done.very polite. A bit expensive for 30min.But it had to be done.

March 28, 2024
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Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated
Kind Regards
Xgas

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual
Prompt and on time
Pleasant and friendly

March 19, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Boiler service

Professional from the initial phone call to the work being carried out 🙂
I'd always use X-Gas

April 9, 2024
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Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated
Kind Regards
Xgas

Rated 5 out of 5 stars

Prompt professional service

Great customer service when making the initial phone call for an engineer and prompt follow up visit. Prompt service for new boiler quotation and installation. Installation engineers friendly, professional, and very good tidy workmanship.

March 26, 2024
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Reply from Xgas Limited

Thank you for your review. It’s great to hear such great feedback, we will feed this back to the engineer that attended
Kind Regards
Xgas

Rated 5 out of 5 stars

New boiler last year,just had annual service…

New boiler last year,just had annual boiler service.Always do a great job, professional,polite and friendly.Staff in office very helpful and brilliant to deal with .Would definitely recommend to friends and family.

March 29, 2024
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Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Extremely helpful and speedy service

Extremely helpful and speedy service. Prices all given up front and no hidden costs.
Thank you very much!

March 11, 2024
Xgas Limited logo

Reply from Xgas Limited

Thank you for your valued feedback. We’re delighted that you are happy with our service and appreciate your custom
Kind Regards
Xgas

Rated 5 out of 5 stars

Always reliable and quick to respond

Always reliable and quick to respond. Professional workers. My go-to for all things plumbing and gas.

April 16, 2024
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Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Recently moved home and would not have any other company to carry out service work.

March 26, 2024
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Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

Rated 4 out of 5 stars

Arrived on time and got on with the…

Arrived on time and got on with the job. Good quality work and left the place tidy.
The only issue we had was that the boiler was faulty and leaked water.
It would have ideally been picked up at fitting rather than us having to ring to get an engineer out to look at it. As it was a fault with the boiler we then had a wait again for an engineer from Worcester to come out to fix it.
Overall great service, just a shame boiler fault wasn't picked up on installation.

March 1, 2024
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Reply from Xgas Limited

Thank you so much for taking the time to leave us a review - it's great to hear and very much appreciated. Unfortunately the boiler wasn't leaking when the engineers were onsite but organising a visit with Worcester insures they have the part on the van for a quick repair covered under the 10 year guarantee
Kind Regards
Xgas

Rated 5 out of 5 stars

Service on my boiler was expertly and…

Service on my boiler was expertly and professionally done.

March 8, 2024
Xgas Limited logo

Reply from Xgas Limited

Many thanks for your review. We’re really pleased that you’re happy with the work carried out and look forward to working with you in the future
Kind Regards
Xgas

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