XBM Reviews 125

call out staff have been fantastic when fixing printer issues. Since Isabel has become our account manger there has been a marked improvement on the service we have recived. any issues Isabel is sure to handle it.

We are a charity so, money can often be hard to come by, as such we often need to chase a deal that we can rely upon in times of ups and downs, We've been with XBM since at least 2020, which is to say we had our machine delivered during the pandemic, and configured for remote work and have had no problems or problems that couldn't be fixed by maintenance staff.

Isabel Martinez, Cassie Briggs and Leah Marles have all been fantastic.

Our company has been in trade with XBM LTD for 4+ years. During our time they have been great help while building a professional bond. Nazmeen & her team have been amazing help with our printers; to ensure they were seen to asap if/when errors occurred which is highly appreciated as being a busy company, majority of our work relies on printing.

Terrible company - hidden pricing, rude incompetent staff, always trying to overcharge and never an apology … even now final payment made in June they’re still trying to take payments by DD. Rude email received “placing my account on hold” for non payment when o don’t owe them anything lol

I am so grateful my contract is finally ending would never consider using them again

We had some inital issues of transaparancy with the pricing and all the associated costs involved in leasing and service charges but after working closely with Dan and Simon we managed to resolve the issue.

Very good response time for call outs if there is any issues with printers for general technical issues. The team is always there to help and get things sorted.

I would recommend using XBM for your printing and scanning solutions.

Excellent service received from Dan at XBM. He was very helpful and knowledgeable about the printer that we have leased. He replied promptly to all emails. The quote we received was the best value for money compared to the other 7 quotes that we received. The delivery & installation went smoothly and we are very happy with everything from our first email to receiving our printer. I would recommend XBM.

Amazing service. Nazmeen was helpful and and very informative

Great communication and support from Nazmeen from start to finish on a photocopier installation in central London.

As we have a number of care homes, we were looking for a supplier of photocopy machines

XBM have been a great support, especially Nazmeen who helped us through the whole process and the transition went very smoothly to the printers being installed

Great service! Very helpful and friendly and were quick to answer any questions I had. Would highly recommend!!

Original devices we selected were not up to the high output capacity we required. Dan quickly found more suitable devices for our business needs, whilst there was a lead time on the new Kyocera devices Dan ensured we were not without by organising a loan of two Sharp MFDs. New devices delivered and have been working flawlessly for 6 months now. Ordering consumables is easy and straight forward. Great company that have taken the stress out of our print solutions and freed up our IT Team to focus on other things.

Great service! Very helpful and friendly and were quick to answer any questions I had. Would highly recommend!!

Epson Workforce Pro
Leanne helped us with looking at cost savings and was able to prospectively reduced our costs by roughly £500/ year. The photocopier was a refurbished model which helped reduce our costs further. We are very happy with how the whole process has been, very efficient and supportive.

I had no idea what I should order to do the jobs we needed done. Nazmeen talked me through everything in a very friendly way, making me very pleased to have placed the order. Now I have the printer - I am twice as pleased! It has sped up our office a lot.

Purchased a new Ricoh IMC2500 printer. Nazmeen made the process very easy and explained our options and choices of printers for our requirement. We were in urgent need and whilst we were waiting for delivery of the new printer, Nazmeen arranged for us to have a loan printer. Excellent service!

It was a pleasure to deal with such a brilliant company when looking to hire one of their printers. Nazmeen went above and beyond to ensure we had next day delivery following our request for a quote to suit our business needs.
The engineer arrived on time and was very efficient in showing myself and my colleagues how to use the printer and I would definitely recommend the services of XBM to others.
Thank you Nazmeen and the XBM team!

Nazmeen was an absolute pleasure to deal with. Arranged a speedy delivery at our request as if it was no bother at all. Went above and beyond!

Amazing customer service and friendly sales approach. Simple install and hassle free.

I found Nazmeen to be very professional, helpful and patient. The service provided was great, fast results.

Nazmeen from XBM has been going above and beyond to meet our company's needs.She is very professional,friendly and helpful. Very quick delivery and installation,very impressed with the sevice, so thank you all!