X Jewellery Reviews 

579
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers adore the beautiful jewelry, noting enthusiastically that the pieces are lightweight, remarkably comfortable to wear all day, and fully customizable to fit any personal style. People frequently mention that their online purchases arrive very quickly and always come with lovely, careful packaging that makes opening the box a true joy. However, some people mentioned that they experienced unexpected delivery delays or unfortunately received incorrect items in their packages. A few reviewers also noted facing frustrating difficulties when trying to resolve shipping issues, track missing parcels, or request refunds for incomplete orders.

What people talk about most

Product

Users describe positive interactions with product, expressing strong satisfaction with the quality and... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the solid craftsmanship and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting extremely quick shipping... See more

User experience

Consumers find user experience to be positive, describing the items as solid, beautifully made, and super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found this brand by accident and I’m so glad that I did. I have really delicate skin and small wrists and to find a bracelet I can adjust myself, that looks fabulous, is soft, with funky colours and c... See more

Rated 5 out of 5 stars

Great customer service. The jewelry is beautiful and well made. Love the detail. I have already placed my third order, I have shared this experience with my best friends and family. Love this company... See more

Rated 5 out of 5 stars

Reviews that I leave are either for something really disappointing or really exceptional. My experience with X Jewellery is the latter. I am currently about to place my 3rd order since May 2025 and... See more

Rated 5 out of 5 stars

I have owned X jewellery for many years. I love the customizabiltiy of it. The colorful rubber X rings are inexpensive, unique, and allow my bracelet to match my outfits. However, if I want just a sil... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Forget staid, boring and conformist. Say goodbye to mere decoration. X Jewellery is a range of composable bracelets for women who march to their own drumbeat. Unlike many of the modular link bracelets on the market, the X Jewellery range is founded on the classic anchor chain – a symbol of strength - chosen to reflect bold women who see fashion as a form of expression. Like a self-portrait for your wrist, each composable bracelet is comprised of a set of links chosen by you to tell your unique story.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

579 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(579)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivery time

Delivery time - the parcel has not arrived yet :(

November 22, 2025
X Jewellery logo

Reply from X Jewellery

Hi Joanna

We’re really sorry to read your review and to hear that your parcel hadn’t arrived when you posted it. We were not aware that your order was delayed, and we truly wish you had reached out to us directly, as we would have been happy to help right away.

We’ve now checked the tracking information with FedEx, and it appears that they experienced a delay with your shipment. The good news is that your package is out for delivery today, and you should receive it very shortly.

If there is anything else you need or if the parcel does not arrive as expected, please don’t hesitate to contact us. We’re always here to help.

Kind regards,
X Jewellery

Rated 5 out of 5 stars

superb!!

superb, easy to order great quality, im in the uk and delivery was super fast. all in all a good experience.

November 7, 2025
Rated 5 out of 5 stars

It all comes down to YOUR creativity

Reviews that I leave are either for something really disappointing or really exceptional. My experience with X Jewellery is the latter. I am currently about to place my 3rd order since May 2025 and I am excited. I'm finally getting around to designing my bracelets and this process forces me to tap into my creativity as I design the look of the bracelets. This is definitely a different type experience than what I'm used to, but a fun one and I'm really psyched about how my bracelets will look once completed. They'll be originals, one-of-a kind pieces designed by yours truly. And it's quite easy to connect the pieces and even more fun to pick and choose which pieces to put together. For a different experience in buying jewelry I would recommend a purchase from X Jewellery.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome bracelet

Love the flexibility of these bracelets. Beautiful fall colors, fully customizable and super cute!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

I love your Bears,…

I love your Bears,I have single and double Bears beads. I think they are so much fun to wear. I have a Blue link bracelet and a silver neckless, plus 2 earrings. I always get complements. I like the products you have and the service from this company.

October 2, 2025
Rated 5 out of 5 stars

Fabulous company

Found this brand by accident and I’m so glad that I did. I have really delicate skin and small wrists and to find a bracelet I can adjust myself, that looks fabulous, is soft, with funky colours and charms is brilliant. Customer service is fantastic and my order arrived more quickly than items sent in the UK. I’ve already made another order !

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Love this custom jewelry!

I have owned X jewellery for many years. I love the customizabiltiy of it. The colorful rubber X rings are inexpensive, unique, and allow my bracelet to match my outfits. However, if I want just a silver bracelet, I can do that also! I also have many Trollbeads from their sister company and wear those bracelets as well, but I find the X bracelets are lighter in weight and therefore more comfortable to wear. The quality of the pieces is very high, and it is very easy to assemble a bracelet. It is fun to assemble as well--like doing an enjoyable puzzle!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Easy to order.

I also had an issue with missing links in my order. The customer service staff was amazing, they responded to the issue very quickly and were super nice.

July 31, 2025
Rated 5 out of 5 stars

I had a little glitch using a coupon

I had a little glitch using a coupon. Emailed customer service. They were able to fix issue and I was able to use coupon to purchase the links.
My order was shipped quickly, packaged very nicely. Loved receiving a polishing cloth to keep my links looking their best.
Thank you!

July 31, 2025

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