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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the event's location, citing significant traffic congestion and poor organization for parking, which led to long delays both arriving and leaving. Customers also found the pricing for tickets, parking, rides, and food to be excessively high, and many reported issues with receiving refunds for cancelled events or unsatisfactory experiences. Some people were dissatisfied with the service, mentioning a lack of clear communication regarding refunds and unhelpful responses to inquiries. Reviewers frequently highlighted that the fireworks displays were often obscured by smoke or started late, impacting their enjoyment of the event.

What people talk about most

Location

Consumers find the location to be problematic, primarily due to severe traffic and parking issues. Many... See more

Service

Customers consistently express disappointment with the service. Many reviewers report significant delays,... See more

Holidays

Clients share ambiguous opinions on holidays. Many reviewers expressed frustration with events, citing issues... See more

Price

Reviewers mention negative feedback about price. Consumers consistently express dissatisfaction with the high... See more

Refund

Customers consistently express frustration and dissatisfaction with the refund process. Many reviewers report... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Honestly I was quite disappointed with our experience, we got there and had to wait an hour just to get to the parking, which was fairly organised but getting there was a pain. Then when we finally go... See more

Rated 2 out of 5 stars

Today was my first time going to Abingdon Firework Festival. And I won’t be going again, absolutely nothing to do with the rain. The whole event was just ‘meh’. First of all, the viewing ar... See more

Rated 2 out of 5 stars

Went to Abingdon fireworks last November… despite the issues with fireworks not being very visible through the smoke and the lack of bonfire to start with, we did actually really enjoy it. Stepson lo... See more

Rated 2 out of 5 stars

Although the fireworks at Abingdon were insane!! unfortunately the viewing for the shows just don’t work! You can’t see anything & children missing out. for the money you pay you’d think they’d... See more


Company details

  1. Event Management Company

Written by the company

Unique and exciting family experiences featuring an Xplosive combination of world class fireworks, air displays and light shows!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

639 reviews

5-star
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1-star

Replied to 2% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Abingdon bonfire and fireworks 2024

Abingdon bonfire and fireworks 2024. The event itself was great - it would have gotten 4 stars had it not been for the complete lack of traffic management / staff / general regard for safety on leaving the airfield. Complete free for all and took us 3 hours to leave the site. Got in the car at 9:30pm with a 4 year old in tow. Got home at 1am and we live 20 mins away. As soon as we got off site the roads were empty, the congestion and chaos was purely on site. Took all the shine away from what was a very expensive afternoon / evening.

November 9, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Hannah,
Thank you for your feedback. We are glad to hear that you enjoyed the event itself, though we deeply regret the frustration and delays you experienced upon exiting.

Although traffic delays are not uncommon for events of this scale, we acknowledge the need to improve the exiting process for everyone’s safety and convenience.

To address these issues, we’re working closely with our Traffic Management team to refine our exit strategy, including the potential addition of another exit and an increased marshal presence to guide traffic more effectively.

Our goal is to create a safer, faster, and more efficient experience for all attendees, especially those with young children.

We truly value your input, which is essential as we make improvements for next year!

Rated 1 out of 5 stars

Every year the traffic is a farce and…

Every year the traffic is a farce and they post saying they’ll sort it out for next time but they never do, all they care about is cramming as many people as possible in. My husband works on one of the small roads nearby and after a 13 hour shift he was stuck trying to get out onto a gridlocked road to get home. I posted this on their Facebook page and they blocked me. Stop being so greedy and do something about it. Advance tickets only, reduce number of people and/or pay for proper traffic management.

November 9, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Phillipa,
Thank you for your feedback. We’re sorry for the disruption and traffic issues and are committed to improving this for future events. Measures like reduced capacity and enhanced traffic management are being explored. Unfortunately harassment of our social media pages does result in immediate action. Your input helps us improve—thank you for sharing.

Rated 1 out of 5 stars

NIGHTMARE. DO NOT GO.

NOT SAFE. TORTURE GETTING IN AND OUT. My friends and I booked this event and got multiple emails saying to arrive before 6pm so we set off early to try and avoid traffic. It took 2.5 hours to drive along a 20 minute route. The fireworks were lovely, the fairground rides fun but the food underwhelming/overpriced. We tried to wait 2 hours after fireworks finished and they were packing up to leave to avoid traffic. When we got to our car we saw a row of red lights around the entire airfield, there was ZERO organisation getting people out of this event, it took cars 3 hours of queuing to leave the venue, thank GOD we didn’t have kids in the car. This event should NOT be allowed to run until there is a system to get people in and out of the event in reasonable time. The 5 hours to get in and out completely overshadows the fireworks, not worth it at all, not safe, do not recommend.

November 9, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi LW,
Thank you for your feedback, and we sincerely apologise for the distress you endured. While we're glad you enjoyed the fireworks and fairground, we fully acknowledge that the entry and exit experience fell short of expectations.

Improving traffic flow and ensuring a safe, efficient departure are top priorities for future events. We're actively reviewing our traffic management plans, including exploring additional exits, increasing stewarding and coordinating with local authorities to minimise delays.

Your concerns are valid, and we truly regret that this overshadowed your evening. We appreciate your input as it helps us make necessary changes. Thank you for taking the time to share your experience!

Rated 1 out of 5 stars

What a DISASTER.

Abingdon bonfire night, what a complete disaster. The event had been way oversold and very poorly planned out.
With a lack of stewards throughout the event the whole evening seemed somewhat chaotic. We witnessed several lost children with no one on hand to help or even a muster point that we could take the child to!
The lack of toilets was one thing, but with the toilets being that heavily used & no one there to check/clean them was madness.
Again with a lack of rubbish bins the amount of litter scattered though out the site was appalling.
The firework display was over 30mins late starting and then when it did start it stoped half way though with very little info from the announcer as to what was happening.
As always at these events the fireworks were fantastic and I can not praise the display enough. Unfortunately that is the only good part. When the fireworks finished we then started on the 30minuet walk back to the car, most of which in the pitch black. Cars racing everywhere in between parked cars desperately trying to beat the queues made this part of the night SEVERALLY DANGEROUS. With family’s and children all over I will be surprised if no one was hurt. Once we made it to the car we then had to endure the nearly TWO HOUR free fall to try and get off site. With literally NO stewards any where to be seen it was complete and utter chaos. Horns blasting, people shouting and tempers rising with two scared young children in the car was the worst part of our evening. Never again!!

November 9, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you encountered and understand your frustration. While we're pleased you enjoyed the fireworks display, we deeply regret that other aspects of the event fell short.

We acknowledge the concerns raised and are actively reviewing to ensure future events are more organised.

Your feedback is invaluable and we appreciate you taking the time to let us know!

Rated 1 out of 5 stars

What a disgrace

What a disgrace. The fireworks were late, there was a technical glitch during the last display that meant we had to wait 5 minutes for the last minute of the final song. The display was good despite this but then there was chaos getting out. No stewards or traffic management. People fighting and arguing to get out and it took 3 hours to get out of the car park. This overshadowed the whole night and ruined it completely. Will never go to an event at this venue ever again.

November 9, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi James,
Thank you for sharing your feedback. We’re deeply sorry that the delays and traffic issues negatively impacted your experience. While we’re glad you enjoyed the fireworks display itself, we completely understand how the challenges with exiting may have caused distress.

The concerns you’ve raised about traffic management, delays, and the lack of visible stewards are being reviewed carefully. Improving the flow of vehicles and on-site organisation is a key focus for us moving forward and we’re committed to ensuring a smoother experience at future events.

We sincerely apologise for the frustration caused and appreciate your honest feedback—it’s invaluable in helping us improve!

Rated 1 out of 5 stars

DO NOT COME....

DO NOT COME..... Can't believe how badly this was organised. Hardly any toilets, not enough food and drinks vendors for the number of people, queues over 30mins to get a drink. The fireworks started over 40 minutes late... Fireworks were quite good.... but it took over 3 hours to get out of the car park. Total carnage. No stewards or traffic management. We got in the 'queue' that ended up being over 15 (might have been more but could count 15) lines of traffic all heading into 2 lanes of traffic. I get its a big event and might take time, but there was no organisation whatsoever. They just want to take your money and forget about safety and organisation. Awful!!!! It could have been great as the fireworks were quite good but was totally ruined by poor organisation.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Abindon Display - appalling

If I could give a zero star rating, I would.
Well organised on arrival, swiftly parked.
Very expensive, poor quality food - whoever heard of a hotdog without onions?
There were insufficient toilets or bins.
Very late starting the firework display, although truly amazing display.
So some minor irritations until we tried to leave.
Even as the fireworks finished at 9pm, huge queues had already formed, wide rivers of red tail lights as far as the eye could see.
The car park turned into an absolute free for all, with no sign of any stewards to keep order. After a couple of hours, drivers were giving up on trying to queue, driving randomly across the grass creating yet more chaos towards the exit.
Along the side of the "road", barriers of some description were removed and "fast lane" created for those who were brave enough to drive in rougher areas.
Tempers became very fraught and several times we thought that a physical fight was imminent.
It is obvious that the event was organised to get people in and spending money and once that was accomplished, the organisers of the event lost complete interest making sure that the exit was as swift as possible.
I consider that this event was very poorly organised and possibly dangerous.
I would also like to see published the risk assessment for this event. Had there been any kind of medical emergency, I would like to know how an ambulance would have got out of the venue - or indeed in, as there was no signage to suggest emergency medical support was available on site.
Never again will we attend any event organised by this company.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Complete shambles no traffic management

Went to the abingdon fireworks and the end when leaving was just a pure free for all no organisation what so ever car just going were they want over fleid pushing in no one to usher cars or mange traffic plus foreworks was over 30 mins late being set off and all they say in emails is arrive early so you there ages beofore fireworks to line there pockets how hard is it to manage traffic at end of a event

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Holdenby house

Fire work spectacular - absolute shambles !!

Tried to say no refunds due to the event going ahead and being unable to control the weather ,

No consideration for the copious smoke machines from the fair rides , the lights from the fair , the bonfires smoke,

purely blaming the weather rather then bad event planning and a poor display for what was a sell out event !

November 5, 2024
Unprompted review
Rated 2 out of 5 stars

Holdenby house fireworks night!!

The funfair and food stalls were great although expensive but the fireworks which should’ve been the main event this evening were absolutely horrific you simply could barely see them through smoke most people started walking out because there was no point even trying to see them!Photo proof available.
Refund refused also.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Myself and 10 family members attended…

Myself and 10 family members attended Abingdon summer fireworks. WOW the fireworks were out of this world! A little loud for the young children but that was to be expected. We had a gazebo to shelter from the English weather, I would definitely recommend getting one as it was a nice base for all.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, I wish I had looked at these reviews before being sucked into their advertising.
Here is a copy of my email sent to summarise my experience.

Hello there,

I am writing to express my complete dissatisfaction with the event we attended at Ardingley, on 10th August. The event was advertised as a family-friendly occasion, yet our experience was anything but enjoyable.

First and foremost, I was threatened rather aggressively by a very unpleasant guest while waiting in line for the restroom. Another guest was also threatened when they politely pointed out that there was a queue. Being subjected to such aggression in what was supposed to be a safe, family-oriented environment was alarming and deeply unsettling. This incident ruined any chance of us relaxing or enjoying the remainder of our day.

Additionally, the lack of a proper queuing system across the fairground was a major issue. We repeatedly tried to take our son on the “mini monster truck” ride, only to encounter people pushing in ahead of us. With no staff managing the lines, our son was left disappointed and upset after patiently waiting, only to miss out on the ride due to the lack of organization.

Moreover, the overall atmosphere of the event was far from family-friendly. We observed men walking around shirtless, smoking, and clearly intoxicated. This created an environment that was inappropriate and uncomfortable, especially for families with young children.

Finally, the excessive queues for activities and refreshments were extremely frustrating. The line for ice cream alone was about 100 meters long, and similarly, the bounce park and monster truck ride had unreasonably long queues. We didn’t think it was fair to endure these queues with our toddler, meaning we didn’t get to participate in activities we had planned to do with him, leading to an overall disappointing experience.

I am extremely disappointed with how poorly this event was managed and the unsafe, unpleasant environment it fostered. This was not the family-friendly experience we were led to believe we would enjoy. I strongly urge you to consider these issues seriously and take immediate steps to improve future events.

I would appreciate a prompt response addressing my concerns and outlining the actions you will take to prevent such issues in the future.

Thank you for your attention to this matter.

Laura

August 10, 2024
Unprompted review
Rated 3 out of 5 stars

Fantastic! If everything is available!!???

We have just returned from the Abingdon hot air balloon and firework display. It was advertised as a joint event between the two displays. It's also advertised to have monster truck rides and helicopter rides at additional costs. The cost for a family of four be paid a little over £90. The fairground rides were reduced to half price for the first 2 hours, at an average cost of £2 It was unheard of in this age and fantastic to see. The food and drinks trucks were also catering for all dietary needs at reasonable prices. Unfortunately the monster truck was fully booked the entire evening, and the helicopter never showed up. Due to weather conditions hot air balloon display also did not take place. At this point we would have expected a portion of our entry fee refunded as three of the main activities advertised on the posters and website were not available. I appreciate you can't help the weather however as this was one of the main advertising strategy and reasons for us attending I believe this is the least they should offer. Firework display however, was spectacular. The greatest display I have ever seen with pyrotechnics fire lighting and audio All-Timed to perfection. The music was clear and easy to hear throughout the field. Providing of the advertised activities are available to all. I would highly recommend, however, if items advertised are missing I would expect a partial refund.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

World class firework spectacular

Illusion Fireworks ie xplosiveevents.com present an annual display at Abingdon Airfield which is not to be missed. This world class presentation includes a running commentary, a spectacular light and sound show to accompany the fireworks. Many other attractions fill the day.
Highly recommended.

August 31, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Allan,

Thank you for taking the time to review your experience of the Abingdon Fireworks Festival. We're so happy to hear that you enjoyed the event and we look forward to welcoming you back next year!

Thanks!
Xplosive Events Team

Rated 5 out of 5 stars

Unique firework experience

I would never have thought 42 minutes could pass so quickly. We were entranced by the fabulous fireworks beautifully choreographed with lights, lasers and great music.
Very well organised, we had no queue to get in and it took only 20 minutes to leave. There was plenty to do if you stayed on and let the crowds die down but we had a 160 mile journey ahead with 2 road closures en-route so needed to get away.
Well worth the trip. Looking forward to 2025 event.

August 31, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Duncan,

We're thrilled to hear that the 42 minutes flew by and that you were captivated by our fireworks display and it made the event special for you!

We're also glad to hear that the event was well-organized and that you were able to enjoy a seamless entry and exit.

We truly appreciate you making the long journey to join us, and we're already looking forward to welcoming you back for the 2025 event!

Thanks!
Xplosive Events Team

Rated 5 out of 5 stars

The Best Fireworks Display Ever

Abingdon balloon and fireworks festival 2024 was hands down the best fireworks I’ve ever seen it truly was magical, everyone involved did a fantastic job running the whole event, from getting you in and out as smoothly as possible, to keeping you updated on events throughout the afternoon and evening. The event was well laid out with something for everyone, with the food and drinks stands along with the fairground.
This was our first time attending and we will definitely be going again and 100% recommend to everyone.

August 31, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Nicholas,

We're so happy to hear that you enjoyed the Abingdon Fireworks Festival 2024 and found it to be a magical experience! It’s great to know that our team's efforts in organizing the event, from smooth entry to providing a variety of activities, contributed to your enjoyment.

Your feedback is greatly appreciated and we're glad to hear your first time attending was a positive one and we can’t wait to welcome you back to future events!

Thanks!
Xplosive Events Team

Rated 1 out of 5 stars

There is 0 entertainment other than a…

There is 0 entertainment other than a fair which you then have to spend money on. You also have to pay for food, i understand as to why the hot air balloons couldn't fly however the 'day light fireworks' lasted around 5 seconds. The main fireworks didn't start until 9:15 and we were stood there for hours.

August 31, 2024
Unprompted review
Xplosive Events logo

Reply from Xplosive Events

Hi Sienna,

Thank you for your feedback. We're sorry to hear that you were disappointed with the event timings and entertainment options.

We appreciate your understanding regarding the hot air balloons.

We hope you were able to enjoy the reduced fairground rides from 3-5pm at the Abingdon Fireworks & Hot Air Balloon Festival and we'll consider your comments as we plan future events!

Thanks!
Xplosive Events Team

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