XsonlyReviews 

1,892
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Web site and order placing made easy. Product quality as described and excellent. Have used several times now with 100% satisfaction. Customer service could not fault. i need to return and replace an... See more

Rated 5 out of 5 stars

Received my Galaxy 5 Pro watch today. Other than some minute damage on the watch box everything inside was perfect The watch itself looks totally brand new. Communication throughout the process was... See more

Rated 5 out of 5 stars

Used the website for the first time and couldn't be happier with the product and service received. The laptop I purchased was Grade A, excellent condition, and what was delivered was a brand-new lapto... See more

Rated 5 out of 5 stars

Website is an honest reflection of the product. Purchase process is easy. Delivery was very fast. Original packaging undamaged. Very good. The product is good too. Satellite speakers wireless, connect... See more

Company details

  1. Electronics Store
  2. Computer Store

Written by the company

XSonly.com are one of the UK's largest suppliers of new, excess & refurbished laptops, pcs, workstations and IT hardware in general. We are partners with most major manufacturers and sell Dell, Lenovo, Toshiba and HP products. We offer big savings on new prices and a high level of customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,892)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

Next day delivery. The item was as new but at a massive saving. I have used XSonly before and always had excellent service and products. Highly recommended.

March 5, 2024
Rated 5 out of 5 stars

Quality products

Quality products. I bought 2 laptops and 1 phone from xsonly at good price. Products came with original boxes and they were as good as new. Keep up the good work.

March 4, 2024
Rated 5 out of 5 stars

Web site and order placing made easy

Web site and order placing made easy. Product quality as described and excellent. Have used several times now with 100% satisfaction. Customer service could not fault. i need to return and replace an item i which i bought the wrong size. quick response and good returns policy, money returned. Thank you Xsonly great experience, great product at affordable prices. Best regards Nigel.

March 4, 2024
Rated 5 out of 5 stars

Google Pixel 8

Although the phone was classed as refurbished. It was as new. No marks or blemishes. From placing my order, the phone was delivered in less than 24hrs. Good experience!

March 4, 2024
Rated 5 out of 5 stars

Very good service

I ordered a phone but it didn't clarify if it came with the charger. When the 120w charger came with it I was overjoyed. Everything was good with my device and quick delivery.

February 27, 2024
Rated 5 out of 5 stars

Received by Galaxy 5 Pro watch today

Received my Galaxy 5 Pro watch today. Other than some minute damage on the watch box everything inside was perfect
The watch itself looks totally brand new. Communication throughout the process was excellent. Very pleased and will definitely check them out again when purchasing tech.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Xsonly Reliable Company

Great service from this company sound bar arrived and remote became faulty after two days.
Contacted Xsonly who immediately sent out a new remote without any issue.
I would highly recommend this company first class service and great prices.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

To start with

To start with, the price was competitive. The delivery was speedy and the condition of the Samsung Galaxy A8 tablet was pristine. Not sure whether it was actually new or just very little or hardly used. Works well and am very happy with it so well done XSonly !

February 26, 2024
Rated 5 out of 5 stars

Great service

I ordered on a Friday and the phone was delivered as promised on Saturday, I could not see a mark on the phone it was like new and came with a screen protector and case.

February 23, 2024
Rated 5 out of 5 stars

Excellent value surround sound

Website is an honest reflection of the product. Purchase process is easy. Delivery was very fast. Original packaging undamaged. Very good. The product is good too. Satellite speakers wireless, connect effortlessly and lasted longer than specs. Had to turn woofer down. For a smaller size it proper thumps

February 21, 2024
Rated 5 out of 5 stars

I've ordered a few times

I've ordered a few times, and the quality of the products have been fantastic. The delivery has been swift and without fuss. I recommend at every opportunity to friends and family and am looking forward to ordering for myself rather than my wife and kids in the near future as very impressed with the items they have!

February 19, 2024
Rated 1 out of 5 stars

Zero customer support

Bought a refurbished pair of Skullcandy earbuds from this company via eBay that came with a 1 year guarantee. A few months later and both earbuds have stopped working but despite multiple attempts to contact Xsonly they have been ignoring me, via eBay messages and emails.

Avoid this shoddy company like the plague because if your item fails within the guarantee period they’ll ignore you like they have with me.

Edit: Xsonly have tried repeatedly to get this review deleted despite knowing that I’ve messaged and emailed them several times and they’ve not bothered to respond at all. Thankfully even eBay were disgusted at their behaviour and issued me a refund despite the purchase being last June because you’ve failed to honour the warranty. Maybe if you spent more effort on your customer service and less on trying to have honest reviews deleted you’d have repeat customers.

Edit 2: this is a verified review of a purchase from your dreadful, deceitful, fraudulent company and your reply exemplifies how little you care about customer service.

February 20, 2024
Xsonly logo

Reply from Xsonly

Hi, the order number you have supplied does not relate to a transaction made via XSonly. You need to contact your place of purchase if you require assistance.

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