XsonlyReviews 

1,892
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Web site and order placing made easy. Product quality as described and excellent. Have used several times now with 100% satisfaction. Customer service could not fault. i need to return and replace an... See more

Rated 5 out of 5 stars

Received my Galaxy 5 Pro watch today. Other than some minute damage on the watch box everything inside was perfect The watch itself looks totally brand new. Communication throughout the process was... See more

Rated 5 out of 5 stars

Used the website for the first time and couldn't be happier with the product and service received. The laptop I purchased was Grade A, excellent condition, and what was delivered was a brand-new lapto... See more

Rated 5 out of 5 stars

Website is an honest reflection of the product. Purchase process is easy. Delivery was very fast. Original packaging undamaged. Very good. The product is good too. Satellite speakers wireless, connect... See more

Company details

  1. Electronics Store
  2. Computer Store

Written by the company

XSonly.com are one of the UK's largest suppliers of new, excess & refurbished laptops, pcs, workstations and IT hardware in general. We are partners with most major manufacturers and sell Dell, Lenovo, Toshiba and HP products. We offer big savings on new prices and a high level of customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,892)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Yea purchase a cd player/smart dab…

Yea purchase a cd player/smart dab radio. Xsonly was very good and I had to return one item "my fault entirely." Service prompt, reasonable priced delivery time reasonable, that was more due to bank holiday

March 27, 2024
Rated 5 out of 5 stars

Sound bar from Xsonly

Bought a refurbished sound bar, when it came it was like new and everything works fine as should, the purchase was quick and easy and a fast delivery, would definitely recommend Xsonly, thanks guys.

March 28, 2024
Rated 1 out of 5 stars

Faulty Laptop. Avoid dealing with this company

Not a good experience. The laptop was faulty and ended up £23 out of pocket with delivery charges. I’m still waiting for my refund. My advice would be to avoid buying anything from this company

March 27, 2024
Xsonly logo

Reply from Xsonly

Hi, I can see that you contacted us on Sunday 14th April at 12:14 and we responded the same day at 14:46 to advise that we have not received a return request from you regarding a faulty item. As such no RMA number has been raised, no return address was supplied and no goods have been received from you. If you require our assistance please reply to our email and we will be happy to help. Cheers Paul

Rated 5 out of 5 stars

Very well packed the item

Very well packed the item
Looks like almost brand new because some protective film on some surfaces
Very good conectivity and lot of cables
Decent sound for the money, half price, only on Bluetooth set the sound not great
But I use only for movie and with audio cable everything ok
I recommend that seller

March 25, 2024
Rated 5 out of 5 stars

Worth checking out.

Needed a simple windows laptop in a hurry and after nearly collapsing at the prices (it's at least 6 years since I bought one) found a machine I liked at Currys was half the price at Xsonly.

The laptop was reconditioned but looked brand new. No instructions although everything is easily activated. Completely updated and usable within the hour. I'm typing this on it two weeks after the very fast delivery.

Would use again.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Was sceptical at first but….

Was sceptical at first since I never heard about them but they delivered exactly what I wanted and expected if not better. The delivery was quick too but it was express after all. Only thing I would like is if there was a cheaper delivery option but can’t complain.

March 19, 2024
Rated 3 out of 5 stars

They sent an incompatible part even…

They sent an incompatible part even though the website shows a picture of the part I wanted.

When I emailed for a refund they said the correct part was at their warehouse and that they’ll send it to me.

It was too late I had to go elsewhere

Extra ——————— update since reply from seller

The item was pictured with the small bracket. But I was sent one with the wrong bracket.

They did send me out the smaller bracket after I had enquired but it was too late. I sourced the part from Amazon.

The reason why I left one star is because it was a bit of a time waste for me. I was building a computer for someone and I couldn’t wait around as I had to deliver them their computer.

So I left one star because my experience with the shop impacted me negatively.

But in all fairness I will have to include they did do all that they possible could to try and make it right. They did act quick but it was already too late. There was no room for error. Maybe if someone else had more time on their hands they’d feel as if the quick response from XS only deserves better feedback. For that reason alone I’ll amend the star rating to a three.

It wouldn’t be fair for me to leave a four or a five as xsonly didn’t get it right the first time round.

March 22, 2024
Xsonly logo

Reply from Xsonly

Hi, I can see that the correct part number for the Creative Blaster Audigy FX 5.1 was shipped to you and you advised that a smaller profile bracket was required to fit your PC. This was posted out to you same day via Royal Mail. You informed us that you were still disappointed and so a full refund was issued with no requirement for you to return this product. I'm sorry that you were unhappy with our service but I am satisfied to see that my colleague replied promptly to your messages and made every effort to resolve your issue. Cheers Paul

Rated 4 out of 5 stars

Very impressed

Very impressed, machine looked pristine physically. Technically, there seemed to a bit of a botched installation, nothing that rebuild from an ISO didn't fix.

March 21, 2024
Rated 1 out of 5 stars

They sent the wrong laptop

They sent the wrong laptop, I contacted them but I just get emails saying that they can’t email me! I just want to return this laptop and get what I ordered.

March 20, 2024
Xsonly logo

Reply from Xsonly

Hi, I can see that we have reached out to you on the 22nd March at 17:12, 26th March 09:43am & again at 12:52pm and also on the 4th April at 19:45. If you require our assistance please reply to any of our four emails sent to you.

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