I initially purchased products which, on reflection, didn't meet my expectations. I was able to send it back and get a full refund without any fuss and then bought ones that did meet my requirements.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful and very lightweight little rechargeable torches can highly recommend, i keep one in the car and one just inside my kitchen door as it’s very dark where I live battery charge lasts ages too.... See more
I recently had a problem with one of the units I had bought earlier. The technical support leading to the replacement of the charging cradle was first class. Will certainly use this supplier again.
Hi thank you for the great service I received. After seeing these lights while on holiday in a rented cottage I thought they were very effective. Great for kids in the night or the elderly (us) Or... See more
Company replied
Company details
Written by the company
At Xtralite we have both sourced and developed a variety of innovative LED lighting products. Our products not only have practical applications but are Eco-Friendly, High Quality and Tastefully Designed. We have a vast range of products including Power Failure Nightlights and Torches, Task and Desk Lamps, Security Lights and LED Flame Replicating Candles.
Contact info
Unit 3A Dunns Close, CV11 4NE, Nuneaton, United Kingdom
- 02476 344676
- info@xtra-lite.com
- www.xtra-lite.com
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Excellent nightlight
I broke the exact same light which was very old.
So I ordered a replacement one - it is so much brighter.
I wouldn't be without it - it is great having a little light in the hallway if you need to come downstairs during the night.
December 6, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
The 2 lights we bought are excellent…
The 2 lights we bought are excellent and come on for just the right length of time.
We are glad we discovered them whilst staying at a self-catering cottage on the north Norfolk coast. We ordered a second one because they are so good. Our local electrical shop did not know anything about the product
Highly recommend especially if your household has a power cut - this happened to us so it fully earned its approval..!
December 11, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Very useful bit of kit
The NiteSafe Sensor II has a very bright light both in the torch and in the Nightlight mode. I find it useful that the torch/nightlight part can be swivelled to face the direction required.
December 9, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Very prompt service and kept fully…
Very prompt service and kept fully informed of delivery.
December 9, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Don't be kept in the dark!
The website was simple and straightforward to use. The lights arrived promptly and well packaged.
December 9, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Prompt service and seems to be an…
Prompt service and seems to be an excellent piece of kit.
December 9, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Practical item
Practical item, delivered swiftly, only downside is could be a little cheaper as I would have ordered two.
December 4, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Very lightweight torch
Very lightweight torch
It was easy to order and delivered by royal mail.
There was a clear instruction leaflet, for safety mainly.
Very simple to install and an execellent idea should we have a power cut.
December 3, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Well made and reasonably priced
Well made product and a reasonable price. We saw these lights at a cottage we rented and thought they would make a great addition to our home.
November 18, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Easy to use site
Easy to use site. Great product which I am buying for Christmas presents. Good price for bulk buy.
November 22, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Excellent product for dark hallway and…
Excellent product for dark hallway and letting the dog out on dark winter nights.
November 19, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Great product.
Prompt response/delivery of product.
The box protected for the torch, but the plug adapter was loose inside did not stay in the slot created for it. Fortunately arrived undamaged.
Put in place by the door works great giving off enough ambient light at night stopping us bumping into things in the dark.
Great product 👌
November 18, 2024
Reply from Xtra Lite
Thank you for leaving us a 4* review we have past your feedback on to the operations manager.
Thank you
This is a great small torch which is…
This is a great small torch which is light weight and bright , I’ve bought three so I’ll never be in the dark around the house
November 11, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
The delivery was very good and speedy…
The delivery was very good and speedy but haven't used the product yet as we hoped to move and left it in the box for safety.
October 28, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Reply from Xtra Lite
Thank you for leaving us a 5* review as a small business we appreciate your feedback.
Thanks for being prompt and reliable.
October 30, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review.
Disappointing life
The emergency torch seems like a reasonable product of which we bought four. In that batch one of the charging ring did not work and was replaced. That was just over a year ago. Now another ring has failed and I have had to buy a replacement. I expected it to have a longer life.
October 29, 2024
Reply from Xtra Lite
Thank you for your feedback! If you reach out to our customer service team, they will be happy to assist you with any questions regarding the faults to your torch cradle. You can find our contact details on our website or your invoice.
Excellent all round
Great Product, very quick delivery and unexpected free gift too. Awesome
October 22, 2024
Reply from Xtra Lite
Thank you for leaving us a 5* review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.