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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products, often describing them as high quality, sleek, and effective for various uses, including as night lights and emergency torches. The delivery service consistently receives praise for being fast, prompt, and efficient, with many appreciating the quick dispatch and good packaging. However, some customers experienced issues with product longevity, noting that some lights stopped working or charging after several months, with a few reporting a significant failure rate. There were also occasional concerns about the brightness of night lights and discrepancies between product descriptions and actual functionality, such as adjustable sensor ranges.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the lights as effective, useful... See more

Quality

People report ambiguous experiences with quality. While some customers praise the superior quality of items,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the superfast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially purchased products which, on reflection, didn't meet my expectations. I was able to send it back and get a full refund without any fuss and then bought ones that did meet my requirements.... See more

Company replied

Rated 5 out of 5 stars

Wonderful and very lightweight little rechargeable torches can highly recommend, i keep one in the car and one just inside my kitchen door as it’s very dark where I live battery charge lasts ages too.... See more

Rated 5 out of 5 stars

I recently had a problem with one of the units I had bought earlier. The technical support leading to the replacement of the charging cradle was first class. Will certainly use this supplier again.

Rated 5 out of 5 stars

Hi thank you for the great service I received. After seeing these lights while on holiday in a rented cottage I thought they were very effective. Great for kids in the night or the elderly (us) Or... See more

Company replied


Company details

  1. Lighting Store

Written by the company

At Xtralite we have both sourced and developed a variety of innovative LED lighting products. Our products not only have practical applications but are Eco-Friendly, High Quality and Tastefully Designed. We have a vast range of products including Power Failure Nightlights and Torches, Task and Desk Lamps, Security Lights and LED Flame Replicating Candles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Good product and quick delivery

Monitor light- great performance and quick delivery. Expensive compared to other similar products, but well made and a quality product. Worth paying a bit more.

October 16, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for leaving us a 5* review as a small business we appreciate your feedback.

Rated 5 out of 5 stars

I ordered a replacement Extra lite

I ordered a replacement Extra lite , The ordering was easy, dispatched promptly and arrived quickly. The product was as described . Everything worked well.

October 21, 2024
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Reply from Xtra Lite

Thank you for your 5* review and your feedback.

Rated 5 out of 5 stars

Provides safety at night. Would recommend

These lights are fantastic. We found them in a cottage rental a few weekends ago and have since bought some ourselves. Great for during the night providing enough light just to guide your way without being in complete darkness. Also great for our elderly dog who has the run of the house and so can safely get around with some light during night time. The torch function is very useful and we feel safe knowing that having been on charge on the units they will operate should there be a power failure. Would highly recommend these.

October 21, 2024
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Reply from Xtra Lite

Thank you for your 5* review and your feedback. I'm happy to hear that you like our NiteSafe range and would recommend them.

Rated 5 out of 5 stars

Excellent products

Excellent products, very useful and really handy for installation with no wiring. Bright and great time out options for ease of use and ones that turning off will get forgotten!
Handy dual mounting system for screws or magnetic, good solid magnet too!!

October 14, 2024
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Reply from Xtra Lite

Thank you for your 5* review

Rated 5 out of 5 stars

Great service and a quality product.

Quick delivery and again, quality a product manufactured to a high standard, not just to a low price.
Good adjustment on the lights, but I wish the sensor body could swivel too, so as to better cover to vulnerable areas of the garden.
I'd really like to see this as a solar powered model too, in order to avoid the ongoing cost of replacing 3 "C" type batteries in each unit when the batteries fail.

October 7, 2024
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Reply from Xtra Lite

Thank you for your 5* review and your feedback. I have passed your comments on to our operations manager to look at solar panel options for the future.
Thank you

Rated 5 out of 5 stars

Ideal for night light on landing great night light.

Ideal for night light on landing. Gives enough light without disturbing anyone in the nearby bedroom.
Torch option is going to be very useful.
I may order more for another part of the house.

October 7, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for your 5* review, I'm happy to hear that you like this product.

Rated 5 out of 5 stars

How do you return an item when they have sent the wrong one?

The wrong item arrived and I am struggling to contact anyone to get it changed!

October 7, 2024
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Reply from Xtra Lite

Hello, thank you for your feedback. Our email address and telephone number should be available on your order invoice that is sent along with your order and on our website for you to get in touch with us. We cannot see that you have been contacted us regarding your order yet, a member of our customer service team will be in touch to get this sorted for you. Apologies for the inconvenience

Rated 5 out of 5 stars

After buying my first one

After buying my first one, I was that pleased with it I ordered another 2 and gave them away as present s

September 16, 2024
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Reply from Xtra Lite

Thank you for your 5* review and thank you for your repeat custom.

Rated 4 out of 5 stars

I felt like it was a 3

I felt like it was a 3, as this is the umpteenth replacement holder for the night torch, as they don't last much more than a year or so. Having said that the product as a whole suits us down to the ground with our small B&B, from a compliance point of view, so gave it a 4 instead.

August 19, 2024
Xtra Lite logo

Reply from Xtra Lite

Thank you for leaving us a review. I'm sorry to hear that your cradles are not lasting as long as expected. If you contact our after sales team they will be more then happy to offer advice on this.

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