Yale Door 

Fitted new door ,really pleased first class job,

The team I dealt with where extremely helpful and answered my questions straight away. Deadlines were discussed from the outset and these were met. I was informed of what was happening with regard to my order at every stage. After care services excellent. The whole experience was both professional and efficient. Our client was extremely happy. I have no reservations to using the company again or recommending to other businesses. I would like to thank you all for your assistance and look forward to dealing with you in the future.

Great service, very pleased with door

gave deliverydate and fulfilled to the letter.quality product at great price. veryhappy with deal.

Yale were very pleasant & easy to deal with. Ordering was straight-forward and efficient. My door was delivered and fitted within 3 weeks.

Thank you Yale Team! :-)

I originally had a quote and survey carried out in early 2015 however due to the size of my existing back door the style I had chosen could not be fitted and none of the alternatives suited what I was looking for. I had another look at the website in January 2016 and saw different styles of doors so carried out another online design and then called. I spoke with Chris who was able to locate my details from the previous year and she informed me that they had a new style of frame which was narrower and they could do the style I originally wanted for my back door. Another survey was arranged to check this and Scott, the installer, confirmed that my chosen door would fit. A week later I was given a date which suited me for installation and both front and back doors were replaced in the one morning. The keyless entry system is really good as I no longer have to rake around for my keys when I arrive home, I can either use the remote fob or press the pin code into the lock and the door is unlocked. It is good to know that there is a voice that confirms the actions when opening/closing and locking the door. I would have no hesitation in recommending Yale doors as the work was carried out very quickly and the place left clean and tidy.

I found this company efficient but not pushy no salesman. No hidden costs. Good quality. So easy to order and wide choice. Fitters were happy and consiencious . Good work. Good price.

Really impressed with the entire service from the initial consultation over the phone to the final fitting. We now have a secure door that opens and closes without needing to be slammed, doesn't let the wind blow straight through and looks really good. We were initially quite concerned that we would have to repair the render around the door but were very pleasantly surprised with the quality of work carried out by the fitter. I would definitely recommend this service.

From start to finish the customer service was excellent, the door looks brilliant and the fitter did a great job he was helpful and kept us upto date with when he would arrive etc!

Can't praise Yale highly enough product is exactly as ordered, looks amazing and is of a high standard!

Rear door was fitted by an expert team and is an excellent product. Fitting was straightforward, no mess and did not take long. The door itself is very well made, "feels" good and is obviously highly secure. I would recommend to anyone!

I purchased my door online and after being advised by a very pleasant woman on the phone that when your paying £1600 for a door you want it to be fitted and measured by a professional and if it isn't correct its not your costly mistake.

A pleasant bloke from a 3rd party company arrived on the day of the survey and measured up and after about 20 mins was away and I would be advised as to my fitting date . The contact from yale was fairly good and I eventually got my fitting date .

On the day of the fitting a bloke who had clearly climbed out of the wrong side of the bed growled at me and huffed and puffed as he sized up the job in hand . He hadn't been advised that he was removing the old door, he wasnt happy about that, he also wasn't told he was going to be disposing of the door either, in fact he had been told it was a new build (the house was built in the 1930's). The general vibe was one of a man who was getting the short end of the stick through a total lack of communication leaving him unprepared to deal with the job at hand. This aside he fitted the door and left having overcome the obstacles he was faced with, these could have left him in a sticky situation with an unfinished job and an irritated client.
The door was in and looked pretty good but as time wen on and we started to look a little closer we noticed that it wasn't quite quite right and wasn't sitting in the frame correctly . You can get a key in between the top of the door and the internal seal and at the bottom of the door it is not even touching the seal on the outside of the door. It appears to be warped in the frame. If you are outside and push on the bottom of the door it moves in sufficiently enough in my opinion to insert something that might help you gain an advantage.

I called Yale and was on hold for 20 minutes and gave up. I tried again half an hour later and was again on hold for 18minutes and took the advise of leaving a message with my full details and the problems I was experiencing, I put the phone down expecting a call later that day . Two days later I called again after hearing nothing and found myself on hold yet again for 15 minutes, so I decided to try the online chat and had a response from somebody who said they would get a member of the team to call me back . That afternoon I received a call and explained the situation and was assured that someone would call me from the fitters (3rd party). The next day I received a call from yale again, this was a guy who apologized for his late response to my original message left a couple of days previous. I explained that I had already spoken to one of his colleagues and that was that , a waste of more of my time and Yale's.
A week later I contacted yale yet again, this time avoiding the phone call and went straight to the chat tab on the site and spoke to a woman, she basically apologized and told me that someone would contact me from the fitting company, standard "customer services" response.

So I still find myself no further forward in a resolution the the poor quality of the product and service that I have received. All I have is the hope that the 3rd party company does in fact get contacted and they do in fact come and sort out the problem . Time will tell but I have to say Im not holding my breath and in hind site I should have read more reviews regarding the after care , it leaves a lot to be desired!!!

We had the doors installed about 6 months ago and were absolutely delighted with them. However, about 2 weeks ago, a problem developed with one of the locks. I contacted Yale via the contact us section of the website and I received a phone call back the following day. I was told that the local fitters would be in contact, this didn't happen and after a few days I contacted Yale again at 17:15 in the afternoon, after waiting for 15 minutes, I left a message. I did not receive a response and phoned them again on the Saturday. I was informed that there had only been one member of staff there on the day I had phoned and left a message and that he had left at 16:00, which begs the question; why was the phone line not switched to an out of hours message stating that the office was close down for the day? That's 15 minutes of my life I'll never get back. As this was now a Saturday, I wasn't expecting a call from the fitter, and didn't until the Monday, a visit was arranged for the Wednesday, this was cancelled due to the weather, which was fair enough. A further visit was arranged for today, the fitters arrived on time and confirmed that a faulty barrel was the issue. Much to my annoyance, I was informed that a part would need to be ordered and that the repair would be done within 7 days, so I now have another week to wait until the door is fixed. I can only say that I am very disappointed, I would have expected much better from a company with Yales reputation.

This has been nothing but hassle and I will now need to take even more time off of work to have the lock repaired. For doors that cost over £1000 each I would have expected better quality and service. Yale, please get your act together, this is very far from good enough.

An easy to follow site with telephone confirmation. Delivered on time and purchase correct first time.

The team at Yale were helpful and efficient from start to finish, I couldn't be happier with the service and quality of my new front door.

Loved our new door good service And friendly fitter who done a good job

We had a Victorian style front door fitted with all the recommended extra security fittings. The quality of the door and installation is excellent. The fitters who installed the door were very professional, did an fantastic job and were very courteous. They were very tidy and cleaned up at every opportunity, when they left the hallway was spotless. Would definitely recommend these guys.

excellent clean trouble free installation, highly recommended p.bradford

Very pleased with the whole Customer Sevice process from initial enquiry via web to telephone contact and response to questions and final install by the door fitter - brilliant 😊

Very good quality door no salesman to deal with
Can't really fault anything about the whole process

I was really impressed with the professionism from start to completion of fitting door. They even cleaned all of their mess up and took away all the old door and frame. The attention to detail in the fitting was first class.