Yale Door 

This is the second door we have had through Yale, and I cant fault them from measuring up to communication and fitting everything is straightforward and made easy, the staff are always helpful and informed, its a pleasure to deal with tradesmen who are polite, tidy and clean up after themselves.

We're really pleased with our composite Yale Door, it's stylish robust and so much better insulated than our old uPVC door. The new keyfree lock works like a charm and has already made our lives easier and feeling more secure than ever.

The installers were courteous, professional and quick - they even helped us with questions after the install. When it's time to think about replacing our back door I will consider Yale Doors in a heartbeat!

its a shame that its come to this but i have to leave negative feedback for several reasons. 1. the time frames in which they say the installation will take place is more like 60 days not the 30 quoted. 2. installation of the door went well except we noticed after that the door frame has several imperfections (bubbles, bad joining, and indents), at first we called customer services and they asked for pictures which i sent, they then informed me that a new frame would be ordered for us. 3-4 weeks later the installers arrived, however no new frame, he used a Stanley blade to basically shave/cut off the bubbling (leaving a rough surface). he was unable to rectify the bad joins and the indents. i called yaledoor back and they asked for more photos which i sent, i was told again that i would get a new frame, however we are still waiting for this to happen, we placed our order on the 1-10-2015. its now almost March. its unacceptable.

UPDATE. so on friday the 22nd yaledoor came to re install our door for the third time, and yet again its faulty, the door was clearly not checked before it left the factory as the windows are totally unlevel and wonky. this has been going on for almost a year now and we still have a faulty door. we are at our wits end as we have had to take 5 days of work for them to install, come and check, then reinstall then check again etc etc. this has costs us time and money on top of the £1600+ that we originally paid for the door. we are really unhappy and disappointed

update 15-08-2016. so we had a new door fitted (third time) and its still not up to scratch, the window cassettes are wonky beyond belief, i spoke to yaledoor they sent out 2 new cassettes for the manufacturer to fix, the cassettes arrived a week ago, but i have heard nothing from the manufacturer. next month it will be a whole year that this has been going on for, no offer of compensation or even a proper apology in writing. i can not reccomend them which is shame as the door itself (faults not included) is actually very nice, its just a shame it has taken three install and its still not right. sigh sigh sigh.

i also find is odd that yaledoor seem to reply to good feedback on this site but have not commented on mine at all!!!!!!

The design your door online tool was what attracted me to use Yale (as well as security etc) and it was very easy to do and good to be able to choose what you want and see a preview. The measuring up was quick, then they called us to arrange a fitting and pay and no one was pushy at any time, just friendly. Andy who came the fit the door was great, put me at ease and was friendly and it was done in a couple of hours and he talked through the features and how to clean it etc. It's a lovely door, easy to close and lock (in comparison to our old one), keeps the heat in (again, in comparison to our old door) and is red and looks awesome.

Excellent service from start to finish, a quality door for a reasonable price. I wouldn't hesitate to recommend them.

Excellent Service,Great Quality,will use again.

Easy to use website, but needed to call to confirm a couple of things. Once the order was place the process began and it was simple, straightforward and without issue.

The whole process was really easy, from order to fitting, with everyone being helpful and friendly.

The fitter did a great job inside and out, and the door is looks lovely and is very solid and secure.

I would certainly recommend yale door to anyone.

The door is of good quality and the fitting team were excellent, they worked hard, tidied up after themselves and was generally a good guys. Not the cheapest door out there, but we are more than happy with it.

The service was on a whole excellent, very easy process from ordering to delivery, the whole process was very polished,
The guys who fitted the door were excellent.
My only gripe was regarding that i will knock off one star was regarding the Yale Keyfree lock, this is only provided with the Yale connected module and Fob. I required the Zwave Module for the lock, and there was no option to be sold without a module, so i have essentially wasted £50 on a portion i won't use.

New door fitted three weeks ago and we're absolutely delighted with it. Easy to design and order, fitter arrived on time and did an excellent job with no mess. Plenty of nice comments from friends and neighbors. Highly recommended.

Yale was was very helpful always keeping us informed of what was happening and when. The fitter was brilliant really good job , cleaned up after himself which you rarely get when you have workman around your home. I would say to anyone looking for a new door to go to Yale.

We recently had a front door supplied and fitted by Yale Doors. The process was very easy to complete. The surveyor was very professional and was able to visit at our convenience. Once the door had been made we were contacted and a visit arranged to fit the door. The workmen text 1 hour before they were due to ensure someone was at home. The workmanship is excellent and we would have no hesitation to recommend this company and its service to anybody.

Good value. No fuss. Professional.

Nice Sturdy door. Looks good. Fitting was fast and efficient.

The website is excellent. It is so easy to build the door of your choice and, when I had a query on the lock options, a single telephone call resolved this within minutes. Having saved my choice on the system I was able to order in one 5 minute call. An installer rang within 24 hours and came to measure the exact opening. Once he had reported to Yale, it was only 3 weeks before the door was fitted. Fitting only took about two and a half hours and the fitters were very efficient and courteous. An excellent product and excellent service.

Quick and easy to specify door requirements online. Installation was quick and fitter's were great and provided a fabulous service.
Would highly recommend Yale door to family and friends in the future.

After an initial blip in the system caused a delay with my order (which was dealt with effectively by the company), I now have my Yale door and I am very pleased with the result. It is an excellent product and I can't fault the efficiency and manner of the installer. Very pleased with how it looks.

My original door installation (March 2015) had some problems due to the door survey being carried out by a different person to the door installer. The measurements did not allow for French drain clearance and door mat clearance, which made opening and closing the door difficult. The glazing cassettes also leaked but the fault did not show up until the colder winter months. My first contact with Customer Services to report these problems was most unsatisfactory and after waiting for a month for a response, I contacted the CEO/company director. The CEO was very helpful and immediately made sure that the door was re-surveyed by the door-fitter and that the appropriate measurement tolerances were accurate and appropriate for the installation situation. A replacement door-set & frame was made and refitted within six-weeks of the CEO involvement (refitted on 23rd March 2016), and those early problems have been resolved. I am happy with the door and its installation.
I understand that sometime between my original Yaledoor purchase/installation and the reporting of a fault with the original door installation, that the company changed ownership, and that certain systems and processes have been improved (e.g. the door-fitter is also the person that conducts the installation survey). I hope that the Customer Service will also improve (or has already improved), as a bad experience leaves a lasting negative impression with customers. Full credit to the CEO/ Managing Director for resolving the issue swiftly, and taking responsibility personally. The current CEO seems keen to improve customer service and customer satisfaction with both the product and its installation.

Good quality, solid door. No issues at all.