I had my Yale composite door installed in August 2015. Yale sent me a lovely joiner called Scott who did an amazing installation and he worked very quickly and tidily indeed. Yale had to send Scott... See more
Yale Door
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See what reviewers are saying
We are sorry to hear about the problems at Yale Door and would be more than happy to discuss options to supply a new Door. If you still need a new Door then Adoored are here to help. Adoored... See more
I had my door fitted in September 2016. The door was damaged when it was installed and the letters were wrong. It is also too stiff and I was told to contact my fitter to fix this, I tried calling num... See more
The process that Yale use gives great peace of mind. From the easy online design, home visit to collect measurements and discuss details, the flexibility to make changes up to this point to fitting a... See more
Company details
About Yale Door
Information provided by various external sources
Yale Door prides itself on great quality, unbeatable security and stunning style. As one of the UK's leading composite door suppliers, we have a vast range of front, back and side doors to perfectly match your home.
The security of our doors is matched by their long–lasting great looks, with ten colour choices and twenty-two style options, all fully customisable with our easy online door builder.
Yale Door - the name on the lock is now on the door.
The security of our doors is matched by their long–lasting great looks, with ten colour choices and twenty-two style options, all fully customisable with our easy online door builder.
Yale Door - the name on the lock is now on the door.
Contact info
excellent service
I love my new door. It was easy and stress free being able to do everything on line to purchase the door. I wanted advice and phoned yale door and it was easy to get someone to talk to and they were great, very helpful. The fitter who came to measure door and came back to fit it was very nice, helpful and professional too. I found too the cost of door reasonable and
loved the choice of colours and the choice of glass was very good as well.
would certainly recommend.
January 28, 2016
Unprompted review
Reply from Yale Door
Thanks for taking the time to leave us feedback Ms Walker.
It's great to hear your experience has met the high standards we set for ourselves! Our dedicated Design Consultants are always happy to help if you need advice or have any questions, as are our Approved Installers.
We're sure you'll be feeling the benefits of your new secure and stylish Yale Door for years to come.
If there's anything else we can help you with, please do get in touch.
Kind regards
Mitch
The Yale Door Team
Entrance Door
The whole experience of choosing a new front door was made so easy by the illustrative website, being kept informed throughout and the efficient installation and finish to the job.
January 28, 2016
Unprompted review
Reply from Yale Door
Hi Ms Lynch,
We aim to make ordering a Yale Door easy and informative from start to finish, so it's always brilliant to hear feedback where we've done just that.
If there's anything else we can do, don't hesitate to get in touch.
Kind regards
Mitch
The Yale Door Team
Excellent Service
Excellent service from the online ordering system, survey and fitting.Very professional, clean and tidy fitters. I have had many compliments on the door from neighbours and friends.
January 27, 2016
Unprompted review
Reply from Yale Door
Thanks for leaving us feedback Mrs Collins. We aim to make the process of ordering a secure and stylish Yale Door as easy as possible, from designing through to fitting.
It's brilliant to hear you've had a pleasant experience throughout, and become the envy of your neighbours!
If there's anything else we can help with, don't hesitate to get int ouch.
Kind regards
Mitch
The Yale Door Team
Excellent service installed within 4 weeks
Excellent service only took 4 weeks from placing the order to the door being installed, door was professionally fitted in half a day with very little mess.
January 26, 2016
Unprompted review
Reply from Yale Door
Hi Mr. Rogers,
Thanks for taking the time to leave us feedback. It's great to hear you've had an excellent service, we'll be sure to pass your comments along to our Approved Installers!
If there's anything else we can help you with, don't hesitate to get in touch.
Kind regards
Mitch
The Yale Door Team
Problem solved
My recently installed and £980 door developed a leak - not through any fault of the fitter, but through the actual window frame of the door itself. There was some initial difficulty in getting the problem fixed due to some slip ups at the customer service centre. That said, my issue did get the ear of the Yale Door CEO who called me personally to resolve things, made it a priority for him and his technical team, and everything has been fixed. Good job - and they even texted to check everything went OK. Faith restored!
January 26, 2016
Unprompted review
Reply from Yale Door
Hi Matt,
It was good to know that we were able to sort out the difficulties that you had while purchasing your new front door from Yale Door.
On behalf of Yale Door, I would like to apologise once again for the inconvenience you experienced but thank you for your patience with us.
Thank you also for placing your business with Yale Door!
Kind regards
Michael Armstrong
Chief Executive, Yale Door
front door
First class work and service tidied up and took all rubbish away with them after
January 26, 2016
Unprompted review
Reply from Yale Door
Hi Mr Woodward,
Thanks for taking the time to leave us feedback. It's excellent to hear you're pleased with your new Yale Door. We'll be sure to pass your positive comments on to our Approved Installers!
Kind regards
Mitch
The Yale Door Team
value for money
Very pleased with the choice, after browsing for few shops and websites found this to be the best value for money. Good and reliable service throughout, from first visit till installation
January 24, 2016
Unprompted review
Reply from Yale Door
Hi there,
Thanks for taking the time to leave us feedback. We're pleased to hear you're happy with your new Yale Door and you've had the easy and reliable service we aim for.
If there's every anything else we can do, don't hesitate to get in touch with us.
Kind regards
Mitch
The Yale Door Team
Top quality door
Very happy with the door quality (I got a composite) and the installation process.
January 24, 2016
Unprompted review
Reply from Yale Door
Hi there,
Glad to hear you're enjoying your new Yale Door!
If there's anything else we can help you with be sure to give us a call.
Kind regards,
Mitch
The Yale Door Team
Great Job
Really impressed with the service, my new door is fab!
Gets my vote, and will not hesitate to recommend or use again.
January 22, 2016
Unprompted review
Reply from Yale Door
Thanks Ms Dare!
It's excellent to hear you're enjoying your new Yale Door, we're sure you'll be feeling the benefits for years to come.
Don't hesitate to get in touch with us if there's anything else we can help with!
Kind regards,
Mitch
The Yale Door Team
Lovely new front door
Good professional service from Yale. They replaced an original falling to pieces Victorian front door with a safe secure and draft free replica. Most importantly of all they took the utmost care to respect the original Victorian plasterwork inside
January 22, 2016
Unprompted review
Reply from Yale Door
Hi Mrs Layzell,
Thanks for taking the time to leave us feedback. We enjoy bringing classic stylings into the modern age with state of the art security and thermal performance. Being able to update your original Victorian door with a secure and stylish Yale Door is our pleasure.
If there's anything else we can help you with, don't hesitate to get in touch!
Kind regards,
Mitch
The Yale Door Team
From Start to Finnish, a Quality service
From choosing the doors , to the job completion ,I was very impressed . No mess was left after the job had been completed and I now have 2 draft free doors.
January 22, 2016
Unprompted review
Reply from Yale Door
Thanks Mr Metzner,
Glad to hear you're impressed! We set ourselves very high standards, so it's good to hear we met them.
We hope you enjoy your new secure and draft free Yale Doors, if there's anything else we can do for you don't hesitate to get in touch.
Kind regards,
Mitch
The Yale Door Team
Love my door!
Yale were really great all round. No pushey sales person coming round and trying to sell me something I didn't want, all the ladies I spoke to on the phone were really nice and helpful when I had questions and when placing my order. Being able to create my door online and see exactly how much it would cost made me confident in knowing what I'd ordered would be exactly what I wanted. Also great value compared to other companies. The fitter was also really good, fitted the door quickly and well. Have already recommended Yale to others and will continue to do so. Thanks!
January 22, 2016
Unprompted review
Reply from Yale Door
Hi Miss Lessiter,
Thanks for taking the time to leave us feedback. We don't believe in pushy sales people selling you stuff you don't want or need, so it's great to hear you agree, and found the whole experience easy and enjoyable. We're confident you'll be enjoying all the benefits of your new Yale Door for years to come!
Kind Regards
Mitch
The Yale Door Team
Reply from Yale Door
Thanks Mr Patel,
Glad to hear you've enjoyed the whole Yale Door experience!
If there's anything else we can help you with, don't hesitate to get in touch.
Kind Regards
Mitch
The Yale Door Team
Great door!
Excellent product - excellent service! Very, very pleased with the quality of my new door on my rental property. The door needs to secure and look good - both boxes ticked!!
January 21, 2016
Unprompted review
Reply from Yale Door
Hi Mr Burne,
We're so happy to hear that you've enjoyed your experience with us. We agree, you shouldn't have to compromise security for style, so with a Yale Door you get both!
If there's anything else we can help you with don't hesitate to get in touch.
Kind regards,
Mitch
The Yale Door Team
Excellent service
Had my door fitted a week ago
Very pleased with it and the service I received from Yale door.
Would definately recommend them.
January 21, 2016
Unprompted review
Reply from Yale Door
Thanks Mr Newton,
It's great to hear you're so pleased with the service and with your new secure Yale Door.
If there's anything else we can do for you, please give us a call.
Kind regards,
Mitch
The Yale Door Team
Excellent service
Excellent and quick customer service from start to finish, also very friendly and clean fitter.
Details been passed on to friends and family.
Highly recommended.
January 21, 2016
Unprompted review
Reply from Yale Door
Hi there,
Thanks for taking the time to leave us feedback. Nothing means more than a recommendation to a friend or family member from a satisfied customer, so we're thrilled we were able to provide a pleasant experience for you.
If we can help you with anything further, don't hesitate to get in touch.
Kind regards,
Mitch
The Yale Door Team
Great Doors but disappointing delivery
These doors would be 5 star except for the delivery. They are easy to instal and are good quality. However, Yale do not deliver further north than Edinburgh so I had to get them delivered to my sister in law who lives there and then have them couriered to Aberdeen at additional cost. Very disappointing given that Aberdeen is a major city in the UK!
January 19, 2016
Unprompted review
Reply from Yale Door
Hi Mr Yule,
We're so pleased to hear you're happy with your new secure and stylish Yale Door, and your installation was an easy and pleasant experience. Of course, we're sorry to hear about your difficulties with delivery. We're proud to provide free UK delivery to as many people in the country as we can, and we're always working on ways to be able to reach those few we can't currently get to. We will be taking your comments on board as we work to make our service even better.
If there's anything else we can help you with, please don't hesitate to contact us on 0800 787 9253.
Kind regards
Mitch
The Yale Door Team
Worst Customer Experience I have ever had
I selected Yale for my new composite front door based on its perceived quality and customer service reputation, the are not the cheapest by any means but quality is paramount to me. After speaking with a very nice sales person and going through the door options. As the door required a side panel which would return at 90deg for 200mm on one side I sent a photograph showing how this had been achieved on other houses within my estate to check that this was possible. The very nice sales person shared this photograph and information with Yale Doors technical people and it was confirmed that this was a simple matter and something that they were familiar with and an initial order was placed for one of their engineers to attend site. This unfortunately is where it all began to go wrong. After 2 days of not hearing from the engineer I chased Yale only for the engineer to still not make contact, I chased again and this time the engineer returned my call, initially he proposed a date for survey some further 10 days in advance however a mid week date was eventually agreed albeit that he could not confirm a time. To his credit the engineer turned up early however on seeing the opening he informed me that he was relatively new and had not dealt with a door of this type and that he would have to take details and photos and contact his manager, stating he would get back to me shortly. After not receiving a return call I chased Yales engineer at the end of the day and was informed that he had sent details to his manager and that I would recieve a call first thing the following day. The following day despite leaving messages I did not recieve a call in the morning and I was forced to contact Yale directly again. This time I spoke with their customer services and following the recounting of the laudable standard of service I had received that I would recieve a return call immediately. 4 hours later I once again contacted Yale customer service only to be told by one of their representatives that they had reviewed the photo and that they now couldn't provide a door to suit !! 8 working days wasted including a day taken to be at home for Yale to not even have the common decency to inform me in person without me once again chasing. It is clear that their customer experience does not match up to their claims the result of which is a week and a half delay on my current house renovations. My advice is to steer clear and go somewhere else.
January 15, 2016
Unprompted review
Reply from Yale Door
Dear Mr Martin
I appreciated the chance to talk with you last Friday evening over the telephone, as this gave me the opportunity to understand your concerns first hand and the specifics of your situation.
I am sure you will understand that it is very important for me to be able to fully explain what happened from the Company’s perspective. This should help to properly set expectations for our current and potential future customers.
I think we would both agree that your approach was quite a unique situation.
In your original communication to Sue, one of our Design Consultants, you correctly informed us that the installation would involve a door installed in a porch arrangement, with a side light or glazed unit running at 90 degrees from the door, running back onto the property. At Yale Door we have provided product in line with this requirement on previous occasions and so we were quite happy at that stage to move forward with your enquiry.
However, you then sent to our office a photograph of an adjacent property which had the door arrangement that you had described to Sue.
At that time, we should have recognized a potential problem, in that the photograph you supplied was not the existing door at the location of the future install, but was in the adjacent property. Furthermore, the door was an uPVC product that has totally different characteristics to the Yale Door in terms of its weight (lighter) and fixing arrangements.
Our procedures ensure that we always visit site and carry out a survey of the specific doorway where our Yale Door is going to be fitted. This survey, ensures we have the right dimensions for the product and, just as importantly, we can ensure that the surrounding brickwork/masonry has the proper load bearing and structural integrity to enable a successful installation.
On attending the survey, our surveyor could clearly see that the brickwork and building was not finished. He understood that a roof may be added to the porch but this was still being figured out. The aperture where the door was to be installed, clearly, could not be measured as it was incomplete and the load/fixings to the top of the frame could not be assessed.
Our surveyor, at this stage, should have been more frank and forthright with you – that was a mistake on our part. While appreciating your disappointment in not being able to proceed and place an order for a Yale Door, we stand by our decision not to go ahead with the installation for the reasons outlined above.
Importantly, we have changed our procedures now so that in future, when, in the rare instance we face this situation and we are unable to measure for the door size, we will push the survey date out until the brickwork has been completed and a full survey can be undertaken.
To the general point of communication, we are constantly working on this particular topic. As a Company that makes heavy use of web-based solutions, we are constantly trying to find the right balance between electronic messaging and the personal touch. We invest heavily in customer service training to ensure that our staff listen to our customer’s issues and respond professionally and diligently in resolving any concerns.
Additionally, we continue to develop our product offering to ensure that we are constantly updating our offer to meet the needs of our customers. Since we spoke over the phone, we have launched our new website, adding new colours and products to our range so that we provide higher levels of customer satisfaction.
If you do return to Yale Door in the future and wish to take advantage of our exceptional, value for money, product offer and service, then we would be very happy. We would only be too pleased to show you what we can do.
Yours sincerely,
Michael Armstrong
Chief Executive, Yale Door
A proper, solid, high tech, front door
Our new composite front door looks great, exactly as we specified on the Yale website. The door is supposed to be very long-lasting and, six months in, it still looks like new. The remote control/keypad operated lock takes a little getting used to but now seems second nature - no need to grab the keys as you pop out on the school run...
January 14, 2016
Unprompted review
Reply from Yale Door
Thanks Mr Beynon,
Great to hear you're enjoying your Yale Door and all the benefits of a Keyfree lock! Sounds like a life saver for the school run.
If there's anything else we can help you with, don't hesitate to get in touch.
Kind regards,
Mitch,
The Yale Door Team
Fabulous Door
The door is of high quality and really enhances our house. The whole process from ordering to fitting was simple and easy. The fitters were brilliant, you wouldn't have known that the door and frame had been changed out.
January 13, 2016
Unprompted review
Reply from Yale Door
Hi there,
Thanks for taking the time to leave us feedback.
It's brilliant to hear that you've had an easy and simple experience. I'm sure you'll be feeling all the benefits of your secure and stylish Yale Door for years to come.
I'll be sure to pass your kind words along to our Approved Installers!
Kind Regards,
Mitch
The Yale Door Team
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