Yamaha Reviews 

Over the past many years ( 40+ ) I have owned many different Yamaha products . Motorcycles , jackets , riding gear , stereo equipment , classical guitars , elec. guitars , recorders , and keyboards to name some . I have always been very pleased with the quality of their line of many different products . If it says Yamaha , I know I'm getting very high quality for a reasonable price . I recently purchased a Yamaha soprano recorder yrs-24B from Amazon for $10 and free shipping . A few days later I received it . I was so impressed by the quality and beauty of this $10 instrument , I had to buy another one .

Purchased a ysp-5600 last year and applied for the cashback in December, the application was confirmed Mid-December. Early January this was confirmed as successful and advised it will be paid within 28days. 6 weeks later nothing so I emailed support and was told it was being reviewed.

The end if February/March I received a duplicate email saying my application was successful, so they've essentially reset my application, so a clear delaying tactic, asking me to wait a further 28 days. Its been 3 months so far.

Something tells me I'm never getting this cashback and I'm tempted to contact Sevenoaks to return the unit as this promotion was a definite influence on my purchase.

Certainly won't be buying a Yamaha product again.

Needed help with my receiver to get the surroundsound system synced up with the TV. Endless waiting on hold for them. It took two hours and 20 minutes of holding to get to the person. It was very clear there is only one person doing Support has I got to hear the list go down from 19 to me.

Once you get him on the line he seems to know what he’s doing but his goal is to get you off the line. Long story short, he did with so many support lines do, blame the other pieces of equipment in the system. After I didn’t except that, he actually tried to solve it but pretended not to understand the interface to the TV. When I demanded that he called me back 24 hours later he suddenly got much smarter and actually made it all work. Waiting almost 2 1/2 hours is ridiculous. They make good equipment but I will probably look elsewhere next time. This experience just isn’t worth it.

Expect to wait 2-3 hours to connect with customer support. I called the minute they opened (9 a.m. PST) and were 17 callers ahead of me in the queue. The system is set up as if they don't want to talk to anyone. I imagine hell as waiting on hold, while a monotone voice from Yamaha customer service says over and over, "There are 2 customers ahead of you in the queue..." but the number never goes down.

Paid for Upgrade of Cubase 7.5 to 11. Every download failed. Wrote e mail to support. Just got a reply two days later blaming it on my PC. Also called two days in a row and was on hold waiting for an agent for 1.5 and 2 hrs before I had to hang up because I have to go to work. Called my VISA company and I am disputing charges. CUbase 7.5 was great, but unless this company can get thier custy service act together they are going to ruin their rep.

Yamaha reject my cashback due invalid proof of purchase but invoice which include all required details clearly meet their terms and conditions. This is blatant fraud.

I bought the latest Steinberg CUBASE Pro 11, used it a week and crashed without any warning, sent Yamaha several emails with dump/error files and detailed information and replied to me with same questions....so frustrated. I ended up fixing it myself. Yamaha needs to do a reboot in their customer/service tech!!!

On hold for an hour with "support", gave up. I loved this company, bought a soundbar (2090) and it's been constant issues for weeks needing resets, having poor BT connection, remote needs buttons pressed 2x to work even though i'm 4 feet away, turns off on its own while being connected to device. The lack of buttons/a display makes troubleshooting annoying, today i've spent 2 hours and ten minutes troubleshooting, and now giving up as i look at my phone approaching the 60minute hold time.

Talked to the online chat, had to describe the situation over and over again with someone named Joel. Then he said I should call and he shut down the chat window so I couldn't get the number (about 3 seconds). Tried to get back on chat, and couldn't. Literally the worst tech support in the business.

I bought a 2020 YZ250F and Financed it through Yamaha Financial Service, I just paid the bike off and my experience with dealing with the Company as a whole is like many others here, every person I talked to or dealt with was a total Pee_RICK! I contacted them because I made a payment too early and they charged me a late fee!!!!! Yea!!! So I just paid it off cash and now dealing with the Title dept is a total joke, it is one OLD lady that runs the dept. and she is a cranky and NASTY old seahag!!!! I love their bikes but HATE the Company! If I could give them a -5 stars, I would!

Purchased modx6. Getting noise whilst using usb midi mode. Customer service rep blames my power setup and takes no responsibility & tells me that theres no other complaint when(google modx6 usb noise). Theres hundreds of complaints. All my other instruments are plugged in the same way & theres no problem. Obviously modx6 has a problem here & yamaha is failing to recognise it. It's a shame cause its a great board but if you can't use all of its functions then it's useless. Customer service rep was rude with a really bad attitude. Dude if you hate your job maybe look for something else. Wake up yamaha i love your products but you need to really look at the people representing your company. You need to maybe look at doing a recall on your modx and fix this usb noise problem cause its going to damage your name.

My Keyboard Piano’s Dying! I Can’t Hear My Piano Music Being Played At Full MAX!

Writing my first review. Long story short after paying 5 months of late payments due to automatic withdrawal on the wrong date they called to collect. After talking to several different people and no refund one of the customer services guys tells me that they would rather not tell me so they make more money. Haha unreal. Instead of just fixing the problem they would rather continue to charge me late fees.

I work for a dealer I call Yamaha customer service and it was the worst experience that I ever had pretty too much they told me go look at the book well I don't have a book and that's why I'm calling technical support really really bad experience with you guys

I would give zero stars if I could. I bought a WaveRunner on May 5th. 3 months later, Yamaha has yet to add the WaveRunner to my credit report. my credit is locked now until they do what should have been done months ago. I have called multiple times over the last 2 weeks, and keep getting told the request has been escalated, which takes 3-5 days each time (read that as 5+ days per this experience). As long as you want the to solidly take your money each month, and get no support in return, you will probably be fine with Yamaha. If you want any support, shop with another manufacturer.

Worst company customer service reps anywhere, buy a honda. They charged me twice on same payment then when I called them they said they couldn't help. Buy a honda

I had placed an large order but they had no time just call them give them your hard earned money and get out.l was also going to inquire about a new GP1800R ski as well but they lost that sale.im sure there is somebody that would be interested in about making $8,500 in this bad times ,this is a very poor move on there behalf good going Riva Yamaha in Florida!

Strange company Yamaha. Motorcycle's and Musical instruments? what an odd mixture.
Own a very early,"telecaster" body Pacifica from 1992, which still play's really well. And had many a good experience with Yamaha motorcycle's back in the late 1970s.

Has anyone had this experience. I do not speak or read Russian

Mar 10, 2020, 1:57 PM
What is a replacement amp with same specs as AX-700U

Stephen Спасибо за ваше сообщение. Мы скоро ответим!

Wed 2:21 PM
could you please reply in english

Здравствуйте, Stephen, благодарим за ваше сообщение. Сейчас мы не в сети, но мы ответим вам уже очень скоро!
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i recently bought a music cast sound system with a £160 cash back offer. Unfortunately, due to web site issues at Yamaha Europe they have been unable to process the claim. Alarmingly and despite the issues being at their end with a bona fide claim made in good time, they are no longer prepared to honour the deal.

I’m chasing this down and I will get my money back one way or another despite the appalling, petty and fraudulent customer service. This behaviour is just not acceptable.

You get what you pay for and the app is a nightmare to use so perhaps I should upgrade to BOSE or Sonos