The Yankee Candle Company Reviews 

The promotional codes they advertised did not work. I contacted customer service and got a generic response a week later, long after the promotion expired and I had made my purchases. One of the items got cancelled for lack of inventory and another arrived shattered into pieces with no response from Yankee Candle. I have to pay shipping to return their broken merchandise.

Give less than one star! Yankee Candle took my order- where is it? No response to my emails, called & was on hold 2 hrs, then disconnected. What a sham! What disappointment!
Ugly! I don’t know when I’ll receive my $60+ order or what inferior merchandise I’ll receive since many complaints are similar. Whatever happens, I will NEVER ORDER ONLINE again.

Don't order online! I spent a lot of money ordering 4 large candle jars. One was broke to shreds. There was no glass in the box so I can only assume it was shipped that way! Have been trying to email and call the company for over a week with no reply. Called the number twice and was on hold for 45 minutes then one and a half hours! They'll take your money but forget about customer service! They were supposed to be Christmas gifts! I'll never buy from them again and will definitely share my opinion on Facebook!

Love the new melts more than the candles. No fire! And so many great scents to choose from. The only thing I have a problem with is that sometimes I think I've ended up with returned melts that someone just used the scent up and returned - it's hard to tell they've been used. So I think it's better to order online...BUT...then you can't smell the scents.

My wife and I purchased a large order of wax tarts from their website and what we received looked and smelled like some old, dried up candle wax. We contacted customer service and the lady we spoke with (Arlene) offered to replace our order. For the next three weeks we went round in circles with this lady, one excuse after another as to why our order hadn't shipped yet. Here it is over a month - still no response to our last email, still no order. Thanks Yankee!

This was one of the only good shops at the York designer outlet. Well done Yankee

Love the Holiday scents!!!...They make the season very merry !!!... Have never had a problem in store or on line!!!...Sales people very accommodating!!!... Always special to walk into any of the stores!!!

I just love this company! The candles themselves are wonderful - so many great scents to choose from and they smell so true to life. They make my home so cosy. Also great customer service - any time I've had an issue they've sorted it promptly. I just love Yankees.

I'm still waiting to be refunded for the candles I returned to Yankee Candles over a week ago, because (a) I didn't like the scent and (b) I had concerns about the warning notice that came with them, which stated that some of the ingredients might produce an allergic skin reaction if handled. I thought that if a candle could do that, then personally, I wouldn't want to vapourise the candle ingredients by lighting it in the first place. Yankee Candles received my candles a week ago. No update from them last week, so I emailed them on Wednesday to enquire about my refund. I'm unimpressed with the replies I received to my initial and subsequent emails. I'm left with the impression that achieving high levels of customer satisfaction isn't one of their aims. I just want my refund now. I would hesitate to buy another Yankee Candle product again.. Its a bit of a shame, as I like their "Woodwick" range. Hoping that another candle producer will market something similar, although I understand that that the wooden wick they use is patented and therefore can't be copied. If I don't get my refund by next Monday (being the two-week statutory deadline in the UK by which retailers must refund customers), I'm going to report Yankee Candles to Trading Standards UK. Hope it doesn't come to this...

Terrible customer service!! 😡

LOVE LOVE LOVE!!!!!!!!!

What can I say?! Amazing scents which last ages!!!! Great customer service and reasonable pricing! Long-standing loyal customer!!!!

kitted out my new apartment with new candles and found a range of scents themed with the colours and decor i chose. also make perfect gifts if you are undecided what to get for a relative/colleague, especially over the xmas period- fantastic range of scents to choose from.

"What a creative site! Just have to say writing a blog and reading it was extremely fun, hope you visit my site too and explore some interesting topic. Looking forward to it!
winebro

I have been a buyer of Yankee Candles for years but that is changing as of right now. I bought 10 candles to have shipped to my house for our work Christmas party and upon arrival, one of the candles were broke. I have sent multiple emails to the customer service department and have received NO response back at all. I requested a replacement candle and said if needed I would send the broken one back. I work in Customer Service and to see customers issues get unresolved is highly irritating and not up to business standards. So thanks to these lousy business standards one of my co-workers didn't receive a present for Christmas and they now do know why.

I ordered a lot of candles for presents they were dispatched and I got an email to say they were delivered and left in secure place this was untrue.I got in touch with Yankee candle who took over and done all relative checks they re sent my order express delivery and they were 5*

LOVE,LOVE,LOVE This place!!!! SAY Yes to Candles!!

Absolutely shocking lack of any sort of customer service! Will never buy from them again! I ordered 4 items and was sent 2 incorrect items and all 4 items were damaged on arrival. Contacted customer service who got back to me offering a resolution which i then accepted via return email but I’ve heard nothing back from them since (a week later) despite me sending chaser emails every day. I’ve received no replacement items as i was promised abd am left with 4 damaged items. Why this company has a customer service team is completely beyond me as they just choose to ignore any contact you try to make with them. Not only are their candles pretty rubbish these days but they as a company are too! Much better candles and similar accessories can be bought elsewhere from companies who are actually willing to help you when you have an issue. Once Yankee have your money they don’t want to know. DISGUSTING!!!!!

Amazing smells and quality! Only downside is the prices are way too steep! But the range is amazing :)

This company create great quality candles that always smell and look amazing. My partner and I have so many that our home possibly looks like a Yankee Candle show room! The new Rainbow Cookie smells insanely gorgeous though the confections used on the label are macarons not cookies (they're also a bit of a mess, which distracts away from the packaging a little). Currently we also own the Summer Scoop which is the perfect scent for the warmer months. We've also nerf experienced issues with quality, wicks, lack of smell etc.

Tried to personalise a candle on their website, you type what you want to say and everything is so slow to react that it jumbles up the letters and when you try and delete a letter nothing happens so you try again and BAM it’s deleted most of what you have typed.
Tried several times for over an hour or so still would not work so gave up. We wanted to order 5 of these for our friends but did not work so we got some from ‘Not on the high street’.
This needs sorting quickly as you expect better from such well known company.
It is NOT our internet connection as we have super fast running at 68Mb/s.