The Yankee Candle Company Reviews 

I got the Balsam & Cedar candle and I think something weird and toxic may be in it because whenever I light it, I get a headache literally 30 minutes into the candle burning. Asking for a refund.

Worst customer service I've ever experienced. Received a broken item in the mail, emailed them, no response, tried to call never got through. Eventually heard from them via email. But it became back and forth emails without resolution. Got an email asking me if it was resolved, lol. I think this was their tactic to never fix the issue. I will never buy anything from them again. Avoid them at all costs. Because you will lose money and time.

Wow,what happened to Yankees candels. Just got my candles been burning it for the last three hours,and no fragrance, nothing. Bought cotton Linden dont smell a thing..They have no fragrance...I buy budget candles for $4.00 ,they are way better, it is no comparison they are way better then Yankees candles...dont waste your money.

I ordered from their website at the beginning of June. They never attempted to deliver the candles as I was in all day on the day they supposedly came and didn't bother putting a note through the door. I have contacted them asking for a refund twice. After reading the comments on here I wish I never bothered with them. This is the worst company I have had to deal with online.

Hit or miss. Some candles have a throw, some just give off no scent at all. Shipping is slow and erratic. They ship from Ohio and I live in Florida. I placed an order one week ago and for some reason my package is in Sacramento, CA right now. Still not due to arrive for another week. Two weeks to arrive from Ohio to Florida. Ridiculous.

I had put in an order that totaled a bit over $60 and was suppose to come Fedex. Long story short they lost my package but after fighting w Fedex and emailing Yankee about it my total was refunded . I then put in an over $80 order . Box came , one candle was SHATTERED and the over was broke. I took pics and as I moved it the glass fell apart bc it was being held together by the plastic around it . Cut my finger , went all over my floor and table. I had to pick my dog up right away and move him and my other two dogs to the other room . Cleaned up for two days , tiny little shards of glass everywhere 🙄. I emailed them not once but twice about it and showed them the pics. They refunded me for half the order , not the entire order bc this is bs that I had to play maid and clean up their crappy packaging job , which you think it would be better since you are a candle company . Very dissatisfied and disappointed in the customer service !!!

Been using their Autumn Wreath candle. Love the scent, just wish customer service was more responsive since mine cracked while being shipped in the mail.

I ordered over $150 in products that I didn’t receive. I emailed customer care requesting a refund and they took a long time to respond. They still haven’t issued my refund but decided to close my file and decided the matter was taken care of satisfactorily. By not issuing my requested refund? The products were bought in Feb. and it’s now May. Repeated follow up emails have gone ignored. Don’t give this company your money; you may not get your product or your money back!

I used to be a loyal Yankee Candle customer. About 2 months ago I received an email from Yankee about a sale. I accessed their website via the email link and made a purchase. The total amount (and discount) in my cart reflected what was in their push email. After I entered my payment info and processed the order the total charged to me was significantly higher. The discount offered in the email had not been applied. I called YC customer service and explained the info. They refused to give me a credit for the difference so I asked them to cancel the order. They could not cancel the order because it had been placed. This was their response. So I received the order and ended up paying a substantially higher price than what was displayed in my checkout cart. This is deceptive and dishonest - to advertise and display one price but to charge another. At first I figured it was an online glitch, since I had ordered from YC often and have spend thousands of dollars with them. Didn't matter. They screwed me over anyway. Buyer beware!

I understand the world is in turmoil right now but communication would be nice.Ordered candles online,took the money out immediately and then I wait....... I call and customer service in the Philippines said the warehouse is shut down so I request my money back. Very nice lady but said can't get my money back until shipment is returned.?? How can I send something back if I didn't receive it. So email yankee candle requesting my money back and received a response 4 days later saying my money would be returned. So we shall see.

Yankee candles do burn longer, but way to expensive! They never run a good sale unless it is outdated seasonal candles that are dry and have lost half their smell. You can buy the yankee candles at Walmart for half the price and on another note: The Walmart brand is just as good and last just as long for $5.00. I hope this helps!!

I placed an online order and it was supposed to be half the price they took out of my account. I called to canceled the order less than two hours after I placed the order.. I get an email two days later saying “we’re sorry we were unable to cancel you’re order.” Meanwhile they have my $117.00 and i can refuse shipment and they will refund my money. I really wish I would have looked at the reviews before I placed my order. I’m so disappointed and I will never purchase anything from Yankee Candle again. :(

Half the candles arrived broken. Can't get a response from them and PayPal asking me to mail them back. Horrible lack of customer service

I had a very negative online experience over the holidays. My items were weeks late and my credit card was over charged. I called customer service multiple times and each time I never got through due to excessive hold times. I sent over 12 emails, with no response. My concerns are still not resolved. Do not purchase from the online store.

Recently purchase 2x large personalised jars as gifts.
I personally am a lover of Yankee candle anyway and knew I wouldn’t be disappointed.
The candles arrived days before the actual delivery date.
The candles are perfect.
1 jar was a gift for a new home and my dear friend cried when I gave it to her.
She absolutely loves it.
Thank you Yankee candle for such a beautiful product and service

I emailed Yankee on January 16, 2020 regarding an issue with a cancelled order. Deborah S., Fundraising, reponded within 2.5 hours. I emailed Deborah today and she called me within 15 minutes. Incredible service AND Deborah was professional, kind & understanding. THANK YOU Debbie for handling my situation so well.

Worst customer service experience ever. They do not care.

Did not get the additional candles that I ordered. Long wait times. Took more than a month to get back to me. Everyone was nice that I spoke with but severely understaffed. They’ve not done anything to remedy the situation.

I recently visited the Yankee candle store in Dartmouth Mall Massachusetts. Sue, the assistant manager, waited on me and I was so impressed with her that I just had to write a review! She helped me select and personalize eight candles, and her professional attitude and personable service was outstanding! She answered my multiple questions with such patience and taught me how to put personal pictures and messages on all of the candies that I purchased; I couldn’t have done it without her! I have so far given out six of these candles and the recipients are thrilled! It’s wonderful customer service like this that keeps the customers coming back! Kudos to Sue! I will definitely be returning!

Irresponsible billing process. Will never order from then again and will tell anyone who asks me.