I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price... See more
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Review summary
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Reviews shaping this summary
Only placed an order yesterday so haven’t received the goods yet but if they are as good as the service to date then we’ll be very happy. Made an initial error with the order and Ross sorted things ou... See more
Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an i... See more
Company details
Written by the company
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Written by the company
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Contact info
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, United Kingdom
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Happy with my Keylite Loft Ladder…
I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price was very competitive, even taking into account the P&P.
January 19, 2026
Unprompted review
Ease of Ordering
Ordering was very easy with clear instructions. Communication on how my order was being processed was very good with regular updates via email which were most helpful. Prices were very competitive when compared to other companies.
January 20, 2026
Unprompted review
Top notch company
I have ordered several times from yard direct and have been fully satisfied with the price and product everytime. Staff are very helpful and accommodating, can't fault them!
January 9, 2026
Unprompted review
Very professional
Very professional, great service
I know the product inside out
December 10, 2025
Unprompted review
Needed an exchange done to solve an…
Needed an exchange done to solve an unforeseen problem.
Guys did it without hesitation.
Superb service.
👍🏻
December 9, 2025
Unprompted review
Great service every time
October 13, 2025
Excellent online experience
Excellent online experience, customer service - Ross and communication
November 11, 2025
Unprompted review
Reply from YARD Direct
Hi Carl,
Many thanks for your very positive review, we're delighted to hear what your thoughts are on our customer service I'm sure our team will be very happy to hear this. Please don't hesitate to contact us in future with any further inquiries.
Many Thanks,
Rory - Head of Marketing
Yard direct useless
The blinds supplied with no instructions, what a useless company, cannot go on line, as nothing on packaging states who the blind is from useless company
September 30, 2025
Unprompted review
Reply from YARD Direct
Hi Andrew,
Apologies there was no instructions in your YARDLITE blinds box. Here is a link to a video that shows how to install YARDLITE Multi-Fit blinds - https://youtu.be/WZnpXocJJlo?si=Rit-agySTkAsMd_B
Again, apologies your experience wasn't up to parr.
Many Thanks,
Rory - Head of Marketing
YARD pickup the phone promptly
They pickup the phone promptly and are helpful and got back to me when I had queries + competitively priced.
May 2, 2025
Unprompted review
Reply from YARD Direct
Hi Mohsin,
We're glad to hear you where impressed with our speedy team here in the office and you where happy with our competitive pricing. We hope to hear back from you in future with any other enquiries you may have.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Purchases 9 velux roof windows
Purchases 9 skylight windows . Order was simple and communication . Yard didn’t stock the items and came from velux themself . The delivery driver dropped all 9windows from his truck tail lift . Informed yard and they reordered the replacements .
I believe this says more about a company when issues arise and they are sorted out.
Will be using again
August 12, 2025
Reply from YARD Direct
Good Afternoon,
Thank you for taking the time to share such a positive review with us, I do apologise about the issues with delivery but I'm glad this was sorted out really quickly for you and the job went ahead. We hope to hear back from you in future with any other enquiries you may have.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Reply from YARD Direct
Good Afternoon John,
Thank you for sharing your excellent experience with us, we're glad to hear your order with us came with no hassles and had a reliable delivery date! We hope to hear from you again in the future.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
The service was great
The service was great. Very prompt and they helped me confirm choosing the correct product for my windows.
July 14, 2025
Reply from YARD Direct
Good Afternoon Alexandros,
Thank you for taking the time to share your positive experience with us, I'm very pleased to hear you where impressed by our service from our team here in the office. We hope to hear from you again in the future.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
New Velus Duo Blinds...Great Pricing & Service…
New Velux Duo Blinds...Great Pricing and Service.
Quick Delivery..
.. They were easy to fit - They Look and Work great.
July 14, 2025
Reply from YARD Direct
Good Afternoon Kevin,
Thank you for taking the time to share your positive experience with us, I'm delighted to hear you where happy with your VELUX Duo blinds. We hope to hear from you again in the future.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Great Service and prices
Really good selection of products, and great service when I ordered. Had a query which they responded to really quickly, and pointed out an error that I had made when ordering. Explained delivery process and I have been updated as and when goods will arrive.
July 21, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon Peter,
Thank you for taking the time to share your positive experience with us, we're delighted to hear about your positive experience with us and how you where impressed by our speedy and observant team here in the office. We hope to hear from you again in the future.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Great Service
June 11, 2025
Reply from YARD Direct
Hi Trebor,
Thank you for your review on your positive experience in ordering with us, we hope to hear from you again in the future.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Great prices and customer service
Very good customer support and communication. There was a problem with one of the items i ordered which was resolved quite promptly. Very competitive prices on Velux.
June 11, 2025
Reply from YARD Direct
Good Morning SF,
Thank you for taking the time to leave us such a positive review, we're delighted to hear you had a positive experience with us and your issue was resolved promptly. Please don't hesitate to contact us in future for any further inquiries.
Many Thanks,
Rory - Head of Marketing
Win win - Low price with high quality service
I just bought 7 velux roof windows for my attic conversion from Yard Direct and I fully recommend using them! James in particular helped me massively through the process with advice on specific conservation flashing requirements etc., and he managed to price beat all other quotes I received - and I shop around a lot!!
June 30, 2025
Unprompted review
Reply from YARD Direct
Good Morning Jacob,
Thank you for taking the time to share your positive thoughts with us, we're delighted to hear you where impressed by our service, in particular James. I will pass your comments along to him. Please don't hesitate to contact us in future for any further inquiries.
Many Thanks,
Rory - Head of Marketing
The whole ordering to delivery went…
The whole ordering to delivery went very well . Highly recommend this company 👌 Thanks
July 1, 2025
Unprompted review
Reply from YARD Direct
Good morning K,
Thank you for taking the time to share your positive experience with us, we're glad to hear you had a smooth delivery process with us and that you recommend us! Please don't hesitate to contact us in future for any further inquiries.
Many Thanks,
Rory - Head of Marketing
Top company
I would highly recommend this company. Being in the trade, I have bought roof windows a number of times from Yard Direct and have found them to be extremely reliable and competitive. There are more out there willing to take your money, but for me Yard have always been the most reliable, well organised, competitive company.
July 7, 2025
Unprompted review
Reply from YARD Direct
Good Morning Dall,
Thank you for sharing your positive experience with us, we're really happy to hear you would call us a top company and you have been a repeat customer to us. Please don't hesitate to contact us in future for any further inquiries.
Many Thanks,
Rory - Head of Marketing
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