I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price... See more
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Review summary
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Only placed an order yesterday so haven’t received the goods yet but if they are as good as the service to date then we’ll be very happy. Made an initial error with the order and Ross sorted things ou... See more
Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an i... See more
Company details
Written by the company
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Written by the company
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Contact info
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, United Kingdom
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Yard are a great company with decent…
Yard are a great company with decent prices,we did have a problem with one of our velux, the resolved the issue really quickly.
Great service! Will use again!
July 2, 2025
Unprompted review
Reply from YARD Direct
Good Morning Dom,
Thanks for taking the time for leaving us a positive review! We're delighted to hear you where impressed by our competitive pricing and our speedy responses. Please don't hesitate to contact us in future for any further inquiries.
Many Thanks,
Rory - Head of Marketing
Reply from YARD Direct
Hi Steven,
Thank you for taking the time to share your positive experience with us, we're delighted to hear you were satisfied with our services. Please don't hesitate to contact us in future for any further inquiries.
Many Thanks,
Rory - Head of Marketing
Excellent customer service.
Excellent customer service.
Prompt to answer giving me exactly the information I needed.
Thank you
May 21, 2025
Unprompted review
Reply from YARD Direct
Hi Elaine,
Thank you for sharing your positive experience with us! We're happy our team was helpful and gave you the information you need! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Simple easy to navigategreat site site had no…
Simple easy to navigate site had no problems cheapest price around
May 11, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon Carol,
Thank you for sharing your positive experience with us, we're very happy to hear you found our site easily useable and you where impressed by our competitive pricing! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Very helpful team
Very helpful team, with options explained, alterations happily made, and all at a very reasonable price. Thankyou Yard!
May 10, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon Alistair,
Thank you for sharing your positive experience with us, we're delighted to hear you found our team helpful and you where impressed by our competitive pricing! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Reply from YARD Direct
Good Afternoon,
Thank you for taking the time to leave us such a positive review. We're delighted to hear your thoughts on our competitive pricing. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Many Thanks,
Rory - Head of Marketing
Great service
Great service , super commination, or the Velux glass replacement and went perfect .
Will order again .
Thank you
April 14, 2025
Reply from YARD Direct
Good Morning Atanas,
We're delighted to hear your thoughts on our service and communication throughout your ordering to delivery process. Please don't hesitate to contact us in future for any further inquiries you may have.
Many Thanks,
Rory - Head Of Marketing
Such a great company to deal with
April 10, 2025
Reply from YARD Direct
Good Morning Roy,
Thank you for taking the time to share your positive experience with us, we're delighted to hear you where impressed by our services. Please don't hesitate to contact us in future for any further inquiries you may have.
Many Thanks,
Rory - Head Of Marketing
Very helpful in ordering and they…
Very helpful in ordering and they arrived next day brilliant and thank you Ross
April 8, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon Lee,
Thank you for taking the time to share your positive experience with us, we greatly appreciate it. I'll be sure to pass your comments onto Ross I'm sure he'll be delighted to hear them. Please don't hesitate to contact us in future for any other inquiries.
Thank you for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Very helpful and understanding customer…
Very helpful and understanding customer service team. We would recommend your company to family and friends.
April 7, 2025
Unprompted review
Reply from YARD Direct
Hi Sarah,
Thank you for taking the time to share your positive experience with us, we're delighted to hear you'd recommend us to family & friends! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Great company
Great company, i have bought numerous velux skylight blinds from Yard direct , never any problems.
March 25, 2025
Unprompted review
Reply from YARD Direct
Good Morning Mark,
Thank you for taking the time to share your positive experience with us, we're thrilled to hear about your may great experiences with us. Please don't hesitate to contact us in future for any further inquiries.
Thanks for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Great service and prompt response to…
Great service and prompt response to questions. Prices are also very competitive. Will definitely be back if the need arises
March 12, 2025
Unprompted review
Reply from YARD Direct
Good Morning Adam,
Thank you for taking the time to share your positive experience with us, we're delighted to hear your positive thoughts on our speedy response time and our service from our fantastic little team here. Please don't hesitate to contact us in future for any further inquiries.
Thanks for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Very happy with the blind and a saving…
Very happy with the blind and a saving on buying from Velux directly!
February 10, 2025
Reply from YARD Direct
Good Afternoon Joy,
Thank you for taking the time to share your positive experience with us! We're delighted to be hearing about your savings with us! Don't hesitate to contact us in future for any other inquiries you have.
Thanks for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
That rare combination of being competitive and accommodating
The quote service is good and they get back to you quick. I wanted an extended, just-in-time delivery so that I could align it with the necessary trades while not filling precious storage areas. They understood my dilemma and made me feel confident it will all go according to plan.
February 21, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon Dom,
Thank you for taking the time to share your positive experience with us, we're really happy to hear you where impressed by our speedy response times from our team and our fantastic assistance. Don't hesitate to contact us in future for any other inquiries you have.
Thanks for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Great prices
Great prices, very helpful information on the phone and felt given just the help that was needed.
February 17, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon,
Thank you for taking the time to leave us such a positive review! We're happy to hear our team was able to cater to your needs. Don't hesitate to contact us in future for any other inquiries you have.
Thanks for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Quick and efficient sales team
February 12, 2025
Unprompted review
Reply from YARD Direct
Hi Craig,
Thank you for taking the time to share your positive experience with us, we're delighted to hear you where impressed by our sales team. Don't hesitate to contact us in future for any other inquiries you have.
Thanks for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Fabulous service
February 11, 2025
Unprompted review
Reply from YARD Direct
Hi Mick,
Thank you for taking the time to share your positive thoughts with us on our service! Don't hesitate to contact us in future for any other inquiries you have.
Thanks for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Great service
Great service, quick response and quick delivery, friendly staff and ready to help with the full knowledge about the roof windows. Thanks a lot Yard
January 15, 2025
Reply from YARD Direct
Good Afternoon,
Thank you for taking the time to share your positive experience with us! We're delighted to hear our aim to provide the best & quick service reflects back to our customers! Please don't hesitate to contact us in future for any further inquiries you may have.
Thanks for choosing YARD Direct.
Many Thanks,
Rory - Head Of Marketing
Easy order process and super fast
January 14, 2025
Reply from YARD Direct
Good Afternoon Russel,
Thank you for taking the time to fill us in on your positive experience with us, thank you for being a repeat customer with us, we're glad to hear you thought our ordering process was simplistic. Please don't hesitate to contact us in future for any further inquiries you may have.
Thanks for choosing YARD Direct.
Many Thanks,
Rory - Head Of Marketing
Excellent service
Good comms, competitive prices and delivered when they said it would be.
January 14, 2025
Reply from YARD Direct
Good Afternoon Radwan,
Thank you for taking the time to leave such a positive review with us, we're very happy you where impressed by our fantastic communications from our team here. Please don't hesitate to contact us in future for any further inquiries you may have.
Thanks for choosing YARD Direct.
Many Thanks,
Rory - Head Of Marketing
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