YardMaster International Reviews 248

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, most reviewers were unhappy with their experience overall. Many people found the product to be of low quality, with issues like flimsy materials, misaligned parts, and problems with construction. Customers frequently reported difficulties with assembly, stating that instructions were often unclear or incorrect, and that many components did not fit together properly, requiring modifications or additional parts. Some people were dissatisfied with the customer service, describing it as unhelpful or rude. Conversely, a small portion of people were satisfied with the product, finding it to be a good value for the price and appreciating its waterproof qualities once assembled. Some also praised the customer service for being helpful and responsive.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers express significant frustration with the... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the finished shed as sturdy,... See more

Price

Customers had ambiguous experiences with price. While some reviewers found the quality acceptable for the... See more

Instructions

Customers consistently note negative experiences with instructions. Many reviewers found the instructions... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the impeccable service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can understand the criticism of these sheds, as they do have challenges in construction but this has to be balanced against the price and finished product. The instructions are useless and I w... See more

Rated 4 out of 5 stars

Ordered shed online, very easy, with regular update of delivery. Arrived on time but caution the box was tall but narrow and extremely heavy. Shed comes in multiple pieces that all have to be screwed... See more

Company replied

Rated 1 out of 5 stars

There is nothing more I like than being under house arrest as a time slot was given from 7am to 6pm. Only to find that no one turned up after I took a day off work to wait for delivery and with no... See more

Company replied

Rated 1 out of 5 stars

Bought a 10ftx8ft Yardmaster shed from Argos at cost of £575! only to find when its put together that its 9ft x 7ft! FALSE ADVERTISING! Now that is just for starters! it took 3 grown m... See more


Company details

  1. Garden Building Supplier
  2. Garden Center

Written by the company

YardMaster International. Manufacturers of quality metal garden sheds & garages. Each has a guarantee of up to 15 years. Home delivery available.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

248 reviews

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4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Not for useless people!

If you are a engineer or tradesman with a brain these sheds are easy to put up. The diagrams are not great.
For the money they are excellent. Definitely two people required.
The negative reviews are obviously written by people that could not put up a shelf!
I called Yardmaster to explain parts of the ( not so good diagram) and the technical guys ( Gareth + other) were brilliant.
10X4 Shed + flooring built with ease.
My Father has a 10x10 that is still going strong after 20+ years.
The Sheds are great. The diagrams so so!
Bruce (Edinburgh)

June 25, 2020
Unprompted review
Rated 1 out of 5 stars

Should get an award for the worst shed made, ever.

This shed should get an award for the worst execution of the simplest design using automated processes.
Before you buy one watch a YouTube build Video and read the comments.

I purchased a Yardmaster 108GEYZ shed and the moment it arrived in just two boxes I knew it would be trouble.
Open the boxes and find the instructions which are as good as useless having never been tested on anyone that does not know the shed and its contents intimately.
Then find bags of self-tapping screws, always a sign of a poor fit, not wrong there.
The cutting and folding are just about bearable but the pre-drilled holes needs sorting out, as the panels just don't meet the frames in just about every area.
It says you need two people to assemble, mainly down to one having to push the panels/frames about to get the holes to vaguely align giving the other person half a chance of putting the self-tapping screw in place.
The sides of the base frame on the shed are two pieces of channel that slot into each other, but the fit is so bad they don't actually fit so when it sits on the floor there are huge gaps between the shed base and the frame, on every side.
The roof frame was over complicated for what it eventually turned out to be with so much not screwed together until the last minute making it difficult to keep in one piece.
Mounting the roof on the shed sides proved difficult as of course it didn't line up and it ended up with 4 people on the job in order to hold it up and help align it.
Overall it looks good, it has yet to rain so have no idea if it leaks, but the overall execution of such a simple idea is so poor I would be embarrassed to tell anyone I worked there.

June 23, 2020
Unprompted review
Rated 1 out of 5 stars

shocking service

Ordered a shed last month with 28 days delivery. Phoned today to see where it was and was told it would be another 6 weeks. I had to phone THEM to get this information. Cancelled order immediately for a refund. Avoid

May 29, 2020
Unprompted review
Rated 1 out of 5 stars

Worst customer service going

I jumped on there website which just doesn't work. Lots of deadlinks, I then tried to call and the voicemail service was full. I emailed them about the item I wanted. I got a very unprofessional email back.

Will not use them and from the other reviews I can see they are not a good business...

May 11, 2020
Unprompted review
Rated 1 out of 5 stars

Total Disaster

I just had a telephone call today from Yardmaster regarding our DISASTROUS GARDEN SHED. She did NOT WANT TO LISTEN TO ME ON THE PHONE AND HUNG UP
What a mistake I have made - one of the WORST ITEMS I HAVE EVER PURCHASED - right down to INCORRECT SCREWS - I had to re-purchase screws from Screwfix, Instructions were appalling 14 days it took with 4 people to try and install this shed.
Please avoid and look elsewhere

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

With a decent base very sturdy shed

With a decent base very sturdy shed. Not the safest but does exactly what I needed it for and great value for money. Instructions could be better but a bit of common sense and had it up in 5 hours

May 8, 2020
Unprompted review
Rated 2 out of 5 stars

Worst instructions I have ever had-embarrassing and inexcusable

Bought a 6x7 AEYZ metal shed.
POSITIVES: price, style, customer service - sent out more screw plates FOC and incredibly quickly
NEGATIVES: terrible instructions (missing information in some steps), many illustrations are different than related parts, holes don’t line up properly, screws supplied don’t hold ( has to order extra plate fixing bolts for the self tap screws) suggested time to construct needs to be multiplied by 4 and it leaks!
If I realised just how bad the instructions were going to be I’d have considered paying for it to be built but £360 was more than the shed cost!

May 3, 2020
Unprompted review
Rated 4 out of 5 stars

As someone who erected my first…

As someone who erected my first Yardmaster in 1999 , I think I can vouch for the Sheds longevity as mine is still standing on a timber base today. I have also installed around ten for friends and family over the years.

When making a base for the Yardmaster shed you must make sure it is level whether it be Concrete or timber as a level base will make erecting easier as the shed starts to take shape and you will find the pre-drilled holes will line up better when screwing together.

I would ask all whether skilled , professional diyer or novice to persevere with the erecting of this shed as the maintenance free benefits far outweighs the problems that can arise in assembling these sheds.

Try and familiarise yourself with the instructions the day or evening before you start and be aware that some items on the plan may look a little different from the physical item but this is easily solved by referring to the Number on the item to the Number on the instruction.

I would advise to start with the roof construction as this will lift straight on to the superstructure of the shed making it more rigid when attached.

Fit base rail to decking and square by diagonal measurements and anchor to concrete or timber base. If using a concrete base, you need to leave base to dry for a few days to allow concrete to dry by expelling moisture into the ambient air. If not enough time is left you could experience condensation once shed is fitted.

Follow the instructions carefully and erect. You will find you have screws and washers left over as Yardmaster seems to supply the same amount of screws and washers no matter the size shed, so if you have a 6X4 shed you will get the same amount as a 10x8 for the same model.
.
These sheds will never be as strong or as sturdy as timber sheds but will do the job of a timber shed if anchored to the base properly but you will never have to re-felt,re-treat or have any defective parts for years and after 20 years there is no rust on mine.

.

April 30, 2020
Unprompted review
Rated 1 out of 5 stars

Yardmaster shed

If I could give them zero stars I would, purchased this 3 weeks ago, wrong size sent, tried to contact them by phone and email, still no response, but they took my money in a heartbeat. BUT the quality is a heap of c--p. Avoid this company at all cost, I have now purchased an Asgard shed, what a refreshing difference in customer service and quality. Yes I admit it was 3 times the price but as the old saying goes you get what you pay for..

April 25, 2020
Unprompted review
Rated 3 out of 5 stars

I was very put off by the reviews,but…

I was very put off by the reviews,but I’d already bought it.it is flimsier Than I thought it would be,all I would say is read the plans many time before jumping in because they aren’t that clear.having said that it took me 3 days to build from base to roof.a little bit of manipulation was needed to get it right,and possibly a bit of sealant might be needed to fully waterproof it but overall I’m very happy with the finished result

April 12, 2020
Unprompted review
Rated 1 out of 5 stars

Woodgrain effect 10 by 8

Woodgrain effect 10 by 8. Okay having looked through the reviews some are clearly fake and sponsored by Yardmaster. You could not be satisfied with this product its very poor. The pieces have multiple holes that are not needed and cause confusion. Some pieces are missing holes and I had to use a drill. The instructions are very unclear on specifics. Pictures are terrible and badly labelled. The parts in the pictures were actually different that parts supplied. Unbelievable. Very very flimsy material too Im actually concerned about leaving anything valuable in it the panelling could be very easily broken through.. I was originally going to buy a more expensive shed in a store(beginning with w and ending in s). But thought this I thought this would be a bargain when I found it online as they looked similar. Thats where the comparison ends... I regret not paying the extra 1500 the quality is incomparible

April 11, 2020
Unprompted review
Rated 4 out of 5 stars

Be patient, these work!

After 2hrs struggling to put roof together I would have agreed with other bad reviews.However, after completing my 8’x4’ shed, I actually find it very sturdy, water proof etc etc. Yes there are one or two things which could be improved ie, screw size but most of all the instructions. These are so so poor, but my advice is stick with it,try not to smash it with a hammer as I nearly did, because I have to be honest, I’m not the easiest person to please but after having completed it, after a very trying 9 hrs, I am pleased with it and it was worth the time and money, also surprised just how sturdy it really is. For quality, would I buy again....yes I would ! However manufacturers IMPROVE THOSE INSTRUCTIONS, you will get better reviews.... it’s a no brainier is it not ?!

April 9, 2020
Unprompted review
Rated 1 out of 5 stars

Please please please don't touch it not…

Please please please don't touch it not even with a barge pole My poor son bought this heap of junk on line price seemed great I had my doubts all was revealed today got the roof ends to gather after much effort not to mention 4/5 hrs.No nuts supplied with some screws just a piece of flat metal incorrect instructions just extremely frustrating.Say a prayer for us as it's day two tomorrow I will have nightmares tomorrow. I keep you posted.

April 9, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling in every way

Absolutely appalling in every way, shape and form!!! Cheap nasty flimsy and an absolute nightmare to construct!!! Two builders and a labourer spent 6 hours on it and the doors are not even on yet!! Avoid this piece of junk!!!

March 15, 2020
Unprompted review
Rated 4 out of 5 stars

Yardmaster 4X6 - totally doable

I read many reviews about Yardmaster sheds and was a bit skeptical. I have now received my shed and built and am pleasantly surprised: all parts were present, many more screws, washers etc. than needed, the instructions were totally understandable and made fairly good sense. It took about twice as long to build the shed, but it is totally okay and doable. This is for the 4X6 shed. I'd say for this price this shed is brilliant. If you want a 5* shed, then you have to be willing to pay 5*, but this one does the trick.

March 4, 2020
Unprompted review
Rated 1 out of 5 stars

Dont bother buying a yardmaster shed

Dont bother buying a yardmaster shed. They are rubbish. It was delivered in a single cardboard box which was 85kg but waterlogged and half the box was missing. The haulier said they were all sent out like that. Couldn't have sent it back if I wanted to as parts were already falling out of the packaging. As a result some parts were scratched or bent on arrival. Took forever to build as the supplied screws are crap, panels are very flimsy and many holes had not been pressed out correctly etc. Once assembled it has very low door height and then the joining flange of the roof projects vertically downwards with a razor sharp metal edge at a height of around 5ft from ground level. So no good for normal size adults and not safe for kids due to all the razor sharp metal edges even on the doors which are probably the worst part of the shed. Very flimsy and not at all secure. My 4 year old could break into the shed with no effort with the doors pad locked shut

March 1, 2020
Unprompted review
Rated 4 out of 5 stars

8 X 9 Yardmaster Metal Shed

I recently purchased a YardMaster 8 x 9 ft Emerald Deluxe Metal Shed. I agree with other reviews on the length of time it takes to errect the shed (took me three times longer than the maximum time an on line video that I watched suggested) and the poor instructions. Unlike some reviewers, I did not give up and refered to an on line video several times to ensure I was on the right track. They really need to be re-written as a step by step guide.
However if you follow the suggested steps included in a very useful review on this site it will make life easier. Wished I had seen them before I assembled my shed!!
A plus point is that there were additional washers and screws included in the pack to those actually needed.
I am very pleased with the product now that the 'project' has been completed and it appears watertight having withstood storm Dennis last weekend! Considerably better than the wooden shed that it replaced.
Finally, it is a pity that there is no facility to register the 15 year warranty on line rather than posting off the form contained within the instructions.

February 18, 2020
Unprompted review
Rated 1 out of 5 stars

The instructions state that building…

The instructions state that building this shed is a 2 man job that will take 2 days. I pride myself in being good at assembling things, but it still took 4 days and I had extra help! The instructions were just ok. The assembly was difficult - things didn't fit well and holes didn't line up. It was very fiddly. By the time we got the roof on we were really struggling. Once completed it looks ok. However, the sliding doors scrape badly and the roof isn't waterproof! I went to the bother of putting down an insulated MDF floor, but it is now ruined by the constant drips that appear in different places. I am really fed up with this shed! It isn't fit for purpose. Never again will I buy a metal shed. I will get a wooden one next time.

February 17, 2020
Unprompted review

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