Ybonline Reviews 

Just taken the time out to complain to Yorkshire Bank after so much frustration trying to use YBonline. Constantly looses connection and after spending 2 hours trying to make 3 payments I thought you either put up with this or tell someone. Surprise surprise Yorkshire Bank call me and tell me it must be a problem with my system. So I use my system to do banking with Santander, Marks and Spencer and others. Never looses the line, never any problems.

A shame Yorkshire Bank don't listen to their customer and just want to pass the blame back to them.

Banked with them for over 30 years with multiple products and I have been a completely trouble free customer, maybe its time for a change?

Absolutely diabolical service from start to finish. My sons savings account was frozen for 2 months because of inadequately trained staff who don't have customer service skills nor knowledge. This bank seriously needs a shake up. Used to be a decent bank years ago however quality of staff have let it down in a big way. Would advise all to stay clear. Even setting up internet banking isn't problem free with this bank! Sorting out thier problems has cost me a fortune on telephone calls and time!

Dreadful. Their online systems are shocking and are light years behind other banks. Sometimes when logging on with the correct credentials it will still reject your login. I also can't change my contact email on the account. When doing so the system advises you it could take 48 hours to reflect the change (I mean seriously, 48 hours! What takes 48 hours these days for such a simple change). 6 days later and still my old email address is in use. Pathetic. Service also unavailable a lot of the time. Will be closing my business banking account asap

At first I was very wary about setting up internet banking for many years but now I find it so much easier than been on the phone ..it took me a while to memorise certain letters of my password that it asks for but I can use the site with ease and see exactly what’s going on with my bank account now 👌🏻

First log in then number and password had fail that I am profoundly deaf so I cannot with telephone but I need email for contracts so not allow shame

Tatally unaceptable, been unable to log on to their mobile app for 6 days. It is 2018, these problems should be sorted much quicker than this

I would like to thank all the staff at the chapeltown and meadowhall branches for all there work in helping us get a mortgage over the past few months

Yorkshire Bank cards won't let you pay for car insurance on MORETHAN website, bit of a let down in this, day and age.
Also, when recently claiming back PPI from a few very well recognised banks (MBNA, Barclays, Halifax, Yorkshire bank) Yorkshire bank is the only one I applied to which wouldn't accept my application saying "we don't recognise the address or signature you are applying with" they really are my details! My address and signature! Poor bank to use! That's why I switched 15 years ago, plus it was the only bank not open on a Saturday morning in my local town! Booooo, Yorkshire Bank, BOOOOOOO!!!

Tried ringing to report lost card - automated reply system telling you its closed due to the snow !!!. What use is that ?? In the meantime how do you stop anyone using your card if you cannot report it ??.
What Rubbish, have had endless problems since switching, keeps telling me passwords are wrong - yet I've never changed any passwords, still await my £250 after almost 5 months, every time you complain they say will be paid in XX days.
Staff do their best but service unnaceptable, every time you ring the call lasts between 20-45 minutes !!.
If you are thinking of switching - forget it - worst bank I've ever been with - and won't be with them much longer.

This bank will fail. They have not sent cheque book or it paying in book some amount opened several months ago. I have requested these twice and am still awaiting them. Very poor. I only joined for their £250 incentive. I am leaving ASAP!

Disgusting service. We care about here is their new catchphrase but its a blatant lie. A bank that cannot operate an online service adequately obviously do not care about any of their customers. Surely this is false advertising as the bank promise 24/7 access to your account online yet here I am being told that a secure connection cannot be made to their servers. How is that 24/7?
What the hell is wrong with their sevrvers?
I have the same problem every time I try and login and there is no good explanation for why this happens.
Don't use this bank...they don't care and nothing you say will change that.
I truly hate the bank and will close my accounts forthwith. Useless.

Have banked with them for over 25 years for business and personal. God knows why, I think it's just inertia stops me moving. Must be one of the worst banks. Have closed all branches within a 30 mile radius, always looking for ways to extract as much money from you as possible. Very unpleasant.
Quick update, just had letter saying branch I'm with at moment is closing, now my nearest branch will be 46 miles away!!!

Absolute rip off bankers. I switched over to Yorkshire Bank after applying for the £250 switching incentive. Be warned, Yorkshire Bank ripped me off and did not pay out a single penny! I carefully followed the switching steps, paying in 1 lot of £1000 in the first month of account opening, then another £1000 in the second month. Set up and payed the 2 direct debits on time. Criteria was then fulfilled. I rang up and was told by a Yorkshire Banker that I was eligible for the £250 switching incentive and they will pay it soon. After a few weeks I still had no £250, so I rang Yorkshire Bank again. They lied to me and did not pay the £250. I just got excuses and a lot of BS from their staff members. Every other bank that I have switched to were fine, they all payed up, Yorkshire Bank were the only rip off merchants.

Will be looking to move as soon as I can.
Online banking is at times a nightmare to negotiate. Pending transactions show a balance after the transaction is done (only if it shows as a pending transaction as I find a lot don't) then 4 days later the money you assumed was there is gone.
I also can't actually click into an individual transaction to see further details of the payment.

My partner provided me the wrong bank details for me to send a payment, after 2 hours the payment hadn't cleared then we noticed the mistake. I called up to get the repayment recalled. I was advised they didn't need to recall the payment as it was unsuccessful and the payment would be credited to my account the following day.
It's a good job we knew the person who's account the payment went to, because they informed us they received the payment I sent the day after..

We can't actually access individual Yorkshire bank mortgage payments either, only a viewable balance. Heaven forbid I need to wait 40+ minutes on the phone to get through to the existing mortgage department.

Error messages often when trying to log into the app.
Not happy with overall experience..

Disappointing experience with transferring account to Yorkshire Bank. Overwhelmed by letters and emails, yet when it came to service they failed to deliver.

This is the worst bank ever! I had a credit card with them for several months. Not only is unbelievably hard to pay the bills - you can not do it through an app or online, but only through a bank transfer, but the customer service is rude and without knowledge.

I have called the bank a month ago to cancel the credit card and now they sent me another account statement for £ 3,17. I tried to pay through the phone and not only that they couldn't find my file and take my payment, but the operator answer was "You need to call the branch" and that was all!!!! No alternative phone number, no branch name, nothing!!!

Unprofessional, rude, not helpful!!

we have used various banks around the world we all have some annoying experiences with them but Yorkshire take the biscuit.
a simple international transfer turned into a nightmare having to do a 30 mile round trip just to go into my branch to fill in old paper forms as they do not offer the option on their outdated internet banking system. 2 days later nothing had moved upon calling them I was informed its in the system REALY
it takes 3-5 working day unbelievable this day and age they want to charge 25 pounds for this service YB wake up

after opening our account we applied for a credit card and rejected both of us working and in a good financial position but still rejected
6 months later I'm out of work we are in worse position with income but had a bit of money in saving due to recent inheratence we went back and approved funny that
BAD BANK TERRIBLE STAFF SPECIALY IN SCARBOROUGH BRANCH THE NEW B APP IS A JOKE ASWELL

After a poor experience trying to arrange a Chaps payment - telephoned Customer Services/Chaps Payment Approvals Team and was dealt with really efficiently and well. Person apologised for poor service in branch etc. and said they would not charge fee for transfer.
I've given a 5 star rating as I've dealt with many banks and they've only ever said sorry and moved on. Feels as if customer service is actually important to them.

Awful banking service. I had to call them every day for a week to get my internet banking details, or a copy of my statement to send to HMRC, and their staff and system is really broke for me as a business customer who has worked with lots of different banks. Never ever think about opening an account with them. online service is so poor and old fashion, where I live in Manchester you can't find even a branch for that bank.

ABSOLUTELY DISGRACEFUL APP!!!

I have been with YB for years, never had a problem and the older app was perfect. However, since this new app has been launched I have nothing but nightmares with it. I make a transaction and it gets deducted from my balance. A couple of days later I am overdrawn as they take the payment off again and credit the account. They deduct it again a few days later, it’s a joke!!! I have never been overdrawn but this new app is causing me financial problems. I am going to pay my overdraft off and then get the hell out of there! When I called customer services, I was just told what a marvel this is and a success, what a load of old tosh!!! They don’t even deserve one star, get it together YB.