Yellohire Reviews 

155
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Booked van hire with them. Price advertised on website not the price you get when you phone to confirm the booking. Turned up at rental site only to be told van had a flat battery and could... See more

Rated 1 out of 5 stars

Yellohire owe me a refund, but are uncontactable. I booked a van online, which involved paying £42 up-front. Upon completing this process, the screen said they would confirm within a working day. No d... See more

Rated 1 out of 5 stars

Made booking through an agency without realising. Experience was nice at first but then things changed. Additional fees kept coming 1. additional driver is twice the cost than direct from hire com... See more

Company replied

Rated 1 out of 5 stars

Booked a Luton Van on website from Directvan hire and got yellohire. We paid a deposit and then had no confirmation that the van was still available so I emailed them - no reply! Checked via phone t... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

Low cost Van Hire and rental from Yellohire, the UK's largest most reliable and flexible van hire company. Yellohire have one of the largest Rental fleets, offering a network of over 450 van locations throughout the UK


Contact info

1.2

Bad

TrustScore 1 out of 5

155 reviews

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No recent history of asking for reviews

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1.2

All reviews

(155)

1 review in the last 12 months

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Rated 2 out of 5 stars

Sloppy and Careless

I arranged for a delivery and they dropped the van off while we were not home. They put the paperwork in the mail slot but left no information about where the key was. This caused me to miss my ferry and lose a day of vacation time. Of course, it was my fault for not guessing where they hid the key...
Creighton Parry was fantastic which is why I gave 2 stars.

May 16, 2019
Unprompted review
Rated 5 out of 5 stars

Very Happy

I was very happy with the overall experience, will happily use again in the future

May 13, 2019
Unprompted review
Rated 5 out of 5 stars

Better than the rest - much better

Out of very many rental car proposals - I found this firm had about the best prices, for my needs and personal situation. presented in an understandable form without add-ons. The personal way that my enquiry was quickly processed was second to none. A welcome feature was the relaxed way my car was supplied to me by two charming girls, as well as the no no-fuss return of the vehicle.

The next time I visit England, this summer, my first choice will be Yellohire.

May 13, 2019
Unprompted review
Rated 1 out of 5 stars

Waste of Money

Waste of Money. The hire car company did not acknowledge Yellohire when I went to collect the vehicle, so I had to complete a new booking.. The fee paid to Yellohire is purely a booking fee, so why they call the amount paid a voucher is a puzzle. If I had used the hire car companies website to book instead of Yellohire I would have got a cheaper deal plus I would not have needed to the pay Yellohire booking fee!

May 13, 2019
Unprompted review
Rated 1 out of 5 stars

I don’t recommend them to any bodies

I will never use them again, they have changed my double price for one day van hire and they said because I brought the van one hour late which is they’re lying I have returned one hour early,and when I told them they said to me to prove it,I have showed them the fuel receipt they did not except it and they said To prove it ,they don’t give you any prove pepper of return to show them.
I don’t recommend them to anyone

May 12, 2019
Unprompted review
Rated 5 out of 5 stars

Can't get a better deal

Can't get a better deal! But remember 2 read the paperwork as i refilled the tank which was my fault bcoz i didn't read properly the lease. (£72.) Excellent.

May 10, 2019
Unprompted review
Rated 1 out of 5 stars

*** TOTALLY UNRELIABLE ***

*** TOTALLY UNRELIABLE ***
We booked a van for moving home from one country to another.
When went to collect van, the van company said they didn't have the van available and Yellohire and the Van company had made an admin error between them. Yellohire after some phone calls and convincing did put the situation right, but they wanted us to sort out the problem with the van company ourselves initially. I don't think I'll even use a middle man company to hire a van again, would rather go directly, even if it costs more. We could have been stranded at a Ferry Port all night with our whole worldly belongings in a car park. Never risk it for anything important. Sorry to have experienced this.

May 10, 2019
Unprompted review
Rated 5 out of 5 stars

Good value and very efficient van hire

Phone call to book was quick and easy, vehicle was in great condition, collection and delivery was very local and convenient. I will use again and thoroughly recommend Yellohire. Thank you.

May 10, 2019
Unprompted review
Rated 5 out of 5 stars

Easy to reserve simple to use

Easy online process, competitive prices and (unfortunately) I even rested their damage charges as I foolishly managed to break the side mirror (my fault) and the charge was reasonable (relative to rental companies) and did not consume the whole deposit.

May 10, 2019
Unprompted review
Rated 1 out of 5 stars

Attempted an online booking of a van on…

Attempted an online booking of a van on a Friday for 08:00 collection Monday but told on the telephone that they could only provide from 09:00, which was okay so I accepted and subsequently received a booking confirmation.
On turning up to collect (from Avis) on the Monday morning discovered that no van had been provided (and no communication from Yellohire) . Until this point I was not aware they were only a booking agent and does not appear to have it's own vehicles.
The collection agent was already aware of the non-availability and surprised to see me. Fortunately the very helpful lady knew the number for Glenrental in Carlisle who I subsequently rented a vehicle from directly (and at 10% cheaper than Yellohire).
Shows that top of the Google listing does not always reflect standard of service or value for money. I know where I'll be going next time.

May 10, 2019
Unprompted review
Rated 4 out of 5 stars

Easy Booking - Competitive Rates - Van from 3rd Party

Booking was easy, but only after this was done was it apparent that the van was being provided by AVIS/BUDGET. Pricing competitive. Van available was larger/longer than booked. Not a real problem but beware. Additional CDW was also better than AVIS standard rates. AVIS operator could not explain breakdown of charges as 'hidden' from their view - only the total. All turned out OK in the end.

May 10, 2019
Unprompted review

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