Yellohire Reviews 

155
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Booked van hire with them. Price advertised on website not the price you get when you phone to confirm the booking. Turned up at rental site only to be told van had a flat battery and could... See more

Rated 1 out of 5 stars

Yellohire owe me a refund, but are uncontactable. I booked a van online, which involved paying £42 up-front. Upon completing this process, the screen said they would confirm within a working day. No d... See more

Rated 1 out of 5 stars

Made booking through an agency without realising. Experience was nice at first but then things changed. Additional fees kept coming 1. additional driver is twice the cost than direct from hire com... See more

Company replied

Rated 1 out of 5 stars

Booked a Luton Van on website from Directvan hire and got yellohire. We paid a deposit and then had no confirmation that the van was still available so I emailed them - no reply! Checked via phone t... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

Low cost Van Hire and rental from Yellohire, the UK's largest most reliable and flexible van hire company. Yellohire have one of the largest Rental fleets, offering a network of over 450 van locations throughout the UK


Contact info

1.2

Bad

TrustScore 1 out of 5

155 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(155)

1 review in the last 12 months

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Rated 5 out of 5 stars

The people at Yellohire were so helpful…

The people at Yellohire were so helpful in helping me find an alternative vehicle when the first option was simply not an option. They really pulled out all the stops for me and were incredibly helpful and informative.

May 10, 2019
Unprompted review
Rated 1 out of 5 stars

Don’t do it!

Made changes at the last minute and had to go much further to pick up the van. Really didn’t seem to care about the issue that they caused. Avoid at all costs!

May 10, 2019
Unprompted review
Rated 1 out of 5 stars

These guys scammed me

These guys scammed me! I paid them for van hire and was then charged again by Avis. They only send you to another company they don’t do it themselves! Will never use again!!!!!

May 10, 2019
Unprompted review
Rated 2 out of 5 stars

The fee charged by Yellohire for the…

The fee charged by Yellohire for the referala to Budget / Avis exceeded the vehicle charge hire and the vehicle I had booked was not availabile. Whilst in the office when returning the vehicle the next customer after we was also suffing the same inconvenience of the vehicle he had booked not being available.
AVOID.

May 10, 2019
Unprompted review
Rated 1 out of 5 stars

Refund not given (Avoid this company at all cost)

Booked online, paid deposit twice, first time they called up and told that doesn’t have a van for the day I booked, second time they told that a van is no longer available as broke down and can’t hire it for me. Offered full refund for both bookings. After countless emails and calls not even the courtesy of a response. If you call them, they have best response to it “We’ll call you back” nope never got a call back. Yellohire will not refund money (despite policy saying refunds will be given). Nine months of being patronised with excuses to now be completely ignored by Creighton. Do NOT use.

May 8, 2019
Unprompted review
Rated 1 out of 5 stars

Absolute joke

Absolute joke. Booked online, paid deposit, told 2 days before hire that they had no vans. Absolute joke company. They also confirmed they are a 3rd party - they have no vehicles of their own.

Avoid like the plague

December 18, 2018
Unprompted review
Rated 1 out of 5 stars

Shocking

Further to my previous review (below) that Yellohire responded to I would like to state that no contact has been made to explain this by either them or the local company. Further incompetence and poor communication.

Booked and paid for a van with this firm. Arrived at the depot to collect and was told there was no trace of the booking. After a phone call Yellohire sorted out a van. The rear doors were accident damaged, wouldn't lock and leaked water over all our possessions. Countless emails and not even the courtesy of a response. Shocking. Will not use it recommend.

Would not let me copy a photo of the van s

November 6, 2018
Unprompted review
Rated 4 out of 5 stars

Friendly phone service

I have just had a quote from Yellohire, I did choose another company due to the offer of secure parking while using the hire van. However, they did come up with the lowest quote. I particularly was very impressed with the human phone service from Mr Parry, he was very clear, relatable, conversational, freindly and not in a hurry. Quite refreshing these days!

October 26, 2018
Unprompted review
Rated 1 out of 5 stars

Yellohire van hire brokers

Yellohire are just a broker who charge a fee and don't have their own vehicles and even though polite on the phone they never booked my van and I got a cheaper deal using ACE hire Croydon who they contacted so advise dealing direct with a company what you can physically visit

October 1, 2018
Unprompted review
Rated 1 out of 5 stars

Refunds not given and contact dried up

Made a booking for my uncle but had to cancel 48 hours before collection. Yellohire will not refund money (despite policy saying refunds will be given) and have not responded to follow up emails. Do NOT use.

August 3, 2018
Unprompted review
Rated 5 out of 5 stars

Just use YelloHire and save yourself time and money

Used YelloHire for the best part of ten years. They have always provided the best prices and service and most importantly have always found me the vehicle I need when I need it.

You get the benefits of quality vehicles without having to trawl loads of websites repeating the same quote time and again.

Can’t fault them and would recommend them to everyone.

August 2, 2018
Unprompted review

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