The Yema Navygraph Barracuda is a beautifull tool-watch which is very comfortable to wear = 5 stars. The unique design of every dial is much more attractive live in comparison to the pictures on the Y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
YEMA is a third-generation family-run watchmaking independent brand established since 1948. As Official Partner of French Air Force and French Navy, YEMA designs professional toolwatches to equip the military, astronauts, sportsmen and explorers. Alongside these instrument watches, YEMA also develops refined classic timepieces as well as contemporary sports watches featuring integrated bracelets, reflecting the full breadth of our French watchmaking expertise.
Over the past few years, YEMA has made significant investments aimed at insourcing a good part of its production and constantly improving the quality of its manufacturing processes by using new equipment as well as expanding and modernising its workshops and production lines. YEMA now works with new local French & Swiss partners, within a 72 km radius of Morteau, to secure a more responsible and higher quality production.
YEMA’s gradual transition towards a watchmaking Manufacture operating model has enabled a new range of higher-end Manufacture Calibers.
💬 YEMA's Customer Service is available 24/7 through online chat on Yema.com
1 Rue Fontaine l'Épine, 25500, Morteau, France
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and excellent product quality. Convenience of shipping, duty and tax included. Shipping was fast and secure.
A beautiful watch with fast delivery.
I am really a vintage watch collector and have many vintage Yema watches in my collection. However, the Yema Diver has so many vintage references in its design that I couldn't resist it.
The watch was even nicer than the photo.
Well done Yema!!
Great watch!! I like the way it looks and feels when I wear it and that bracelet is awesome the way it catches the light, I have gotten a few compliments from friends and family. Keep up the great work!!
My next Yema will be the Superman Gilt 41mm.
Beautiful - works exactly for me. One small thing - if the crystal would be a little more flat it would be perfect.
WATCH OUT, LATIN AMERICA!!!
"It seems to be a common issue in Mexico, we have various packages returned or lost recently."
I bought a watch on December 13. Today is January 2, and I still don't have the watch.
IS NOT MISSING, UPS has it, but he package is in a secure facility pending clearance or resolution according to UPS.
The issue is that I contacted several times with YEMA's Customer Support, and they always answered that they needed to contact UPS to know what the problem is, and then they will send me an email with the status... guess what? I never received an email from YEMA.
The last thing that YEMA answered me was:
"It seems to be a common issue in Mexico, we have various packages returned or lost recently"
How is this possible? YEMA states that it has been a company since 1948 and is working with a private/global courier, but it has been experiencing shipping issues that YEMA cannot resolve.
I have received watches from China!!! (keep in mind that Mexico does not have trade agreements with China), and I have had no problem receiving them.
Now, I have to wait another 14 days to get my money back.

Reply from YEMA Manufacture Horlogère Française 1948
Strong value, excellent execution. Very satisfied. Yema is seriously under hyped among enthusiasts
Very quick transaction,friendly and competent service. The watch itself is beautiful, very well made and extremely aesthetic. Thank you 🙏 Thomas
Good quality watch - delivery with duty prepaid and 24/7 customer service link available
I’m very happy with my amazing Superman GMT watch. I love the design and features. Incredible visibility for an older person. Delivery took a little longer than expected but great customer service.
Great looking watch, runs well and feels great n the wrist. Came in a lovely package with a really awesome travel case, cool pilot patch and key chain type pilots tab as well.
Deliver was not great with poor communication, but that the problem with using standard UPS.
I've very happy with this beautiful WATCH and the lovely YEMA TRAVEL CASE....
Review in English [as I am English].
Fast and reliable delivery
Great quality watch
Will Order more
A beautiful watch at a great price. If it had an automatic movement, it would have been a 6-star product.
Beautiful watch, it hasn’t been off my wrist since arriving! Great order and delivery process, good response from customer service when I had a question pre-delivery too.
The limited edition watch was ordered on oct31. Was supposed to be shipped on Nov 15. There were several delays and finally I asked for a refund in early Dec. they said that the refund will be posted by Dec 23. And now still the refund has not been processed. Further they now posted that the office is closed from Dec 19 to Jan 5 and nothing will be refunded till Jan 5. This company is running a scam. I will be reporting them to better business bureau.

Reply from YEMA Manufacture Horlogère Française 1948
Despite having paid extra free for Express delivery, the watch arrived after 8 days from placing the order. I am still waiting for the promised refund of the fee for the express delivery,despite sending several reminders (and receiving back several promises that the refund would arrive soon).
Moreover, the watch has a malfunctioning movement. I placed a complaint, I am still to hear back from Yema about what course of action I should take.
All in all, a very disappointing experience. It was my first purchase of Yema, but certainly it will be the last.

Reply from YEMA Manufacture Horlogère Française 1948
I had a very poor experience with Yema and I strongly advise against ordering from their website.
At the time of purchase, the watch was advertised as shipping within 5 days. In reality, after more than three weeks, the order had still not been shipped. Throughout this period, I contacted customer support multiple times and was repeatedly told that the watch would be shipped “soon” or “in the next few days”. None of these promises were kept.
After waiting well beyond the advertised timeframe, I cancelled the order. According to Yema’s own policy, the refund should have been issued within 14 days, yet no refund was processed and no meaningful explanation was provided.
In the end, I was forced to open a chargeback with my credit card provider and refund has done. This should never be necessary when dealing with a brand that presents itself as reputable.
This experience shows a complete lack of transparency, reliability, and respect for the customer. If a company cannot meet its own delivery promises or return customers’ money on time, it cannot be trusted with online orders — especially for expensive products.

Reply from YEMA Manufacture Horlogère Française 1948
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.