YEMA Manufacture Horlogère Française 1948 Reviews 

4,588
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional manufacturing quality, stunning vintage design, and remarkably accurate timekeeping of the mechanical watches. Consumers also deeply appreciate the swift, secure delivery process, the lovely packaging with nice extras, and the extremely helpful support team available via live chat. Some reviewers were not happy with delivery delays, noting extended wait times and poor tracking updates regarding their product shipments. A few other people also felt that communicating with after-sales support during lengthy repair processes and dealing with defective items was quite challenging.

What people talk about most

Product

People report positive experiences with product, noting that the watches are stunning, exceptionally well... See more

Quality

Clients share positive opinions on quality, highlighting the stunning design, reassuring heft, and high-end... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful discussions, efficient... See more

Customer service

Consumers find customer service to be positive, highlighting proactive and responsive email and chat support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Yema Navygraph Barracuda is a beautifull tool-watch which is very comfortable to wear = 5 stars. The unique design of every dial is much more attractive live in comparison to the pictures on the Y... See more

Company replied

Rated 5 out of 5 stars

Great looking watch, runs well and feels great n the wrist. Came in a lovely package with a really awesome travel case, cool pilot patch and key chain type pilots tab as well. Deliver was not g... See more

Rated 5 out of 5 stars

My Yema superman 500 was shipped fast and safe. I'm beating the shit out of this watch for over 2 years. Holidays, sports, swimming, being clumsy. The watch keeps running accurate, looks still... See more

Rated 5 out of 5 stars

My Superman Moontide Titan with cmm.11 movement runs very exact and complete perfect within cosc. Titan watch and strap are very good, lightweight quality and perfect to wear. The dial is fantasti... See more


Company details

  1. Watch Manufacturer

About YEMA Manufacture Horlogère Française 1948

Written by the company

🇫🇷 INDEPENDENT FRENCH WATCHMAKING MANUFACTURE SINCE 1948

YEMA is a third-generation family-run watchmaking independent brand established since 1948. As Official Partner of French Air Force and French Navy, YEMA designs professional toolwatches to equip the military, astronauts, sportsmen and explorers. Alongside these instrument watches, YEMA also develops refined classic timepieces as well as contemporary sports watches featuring integrated bracelets, reflecting the full breadth of our French watchmaking expertise.

Over the past few years, YEMA has made significant investments aimed at insourcing a good part of its production and constantly improving the quality of its manufacturing processes by using new equipment as well as expanding and modernising its workshops and production lines. YEMA now works with new local French & Swiss partners, within a 72 km radius of Morteau, to secure a more responsible and higher quality production.

YEMA’s gradual transition towards a watchmaking Manufacture operating model has enabled a new range of higher-end Manufacture Calibers.

💬 YEMA's Customer Service is available 24/7 through online chat on Yema.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 89% of negative reviews

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4.5

All reviews

(4,588)

908 reviews in the last 12 months

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Rated 5 out of 5 stars

A beautiful watch with fast delivery.

A beautiful watch with fast delivery.
I am really a vintage watch collector and have many vintage Yema watches in my collection. However, the Yema Diver has so many vintage references in its design that I couldn't resist it.
The watch was even nicer than the photo.
Well done Yema!!

December 30, 2025
Rated 4 out of 5 stars

Beautiful

Beautiful - works exactly for me. One small thing - if the crystal would be a little more flat it would be perfect.

December 29, 2025
Rated 1 out of 5 stars

UPS issue

WATCH OUT, LATIN AMERICA!!!
"It seems to be a common issue in Mexico, we have various packages returned or lost recently."

I bought a watch on December 13. Today is January 2, and I still don't have the watch.
IS NOT MISSING, UPS has it, but he package is in a secure facility pending clearance or resolution according to UPS.

The issue is that I contacted several times with YEMA's Customer Support, and they always answered that they needed to contact UPS to know what the problem is, and then they will send me an email with the status... guess what? I never received an email from YEMA.

The last thing that YEMA answered me was:
"It seems to be a common issue in Mexico, we have various packages returned or lost recently"

How is this possible? YEMA states that it has been a company since 1948 and is working with a private/global courier, but it has been experiencing shipping issues that YEMA cannot resolve.

I have received watches from China!!! (keep in mind that Mexico does not have trade agreements with China), and I have had no problem receiving them.

Now, I have to wait another 14 days to get my money back.

December 19, 2025
Unprompted review
YEMA Manufacture Horlogère Française 1948 logo

Reply from YEMA Manufacture Horlogère Française 1948

Hello Miguel,

Thank you for your feedback. We’re very sorry to hear about the delivery issue with your watch.

We completely understand how frustrating this situation must have been and we sincerely apologize for the inconvenience.

I see from your exchanges with our customer support team that steps have been taken to return the package as there are no further updates or movement from customs in Mexico.

In regards to the common issue, it currently only concerns packages being shipped to Mexico. We are working closely with UPS to find a solution and to avoid similar cases in the future.

It is to be noted that we have not had such issues with other Latin American countries at the moment.

Your query is now being managed by our Customer Support team, and we’re committed to resolving it as quickly as possible. Should you need any further assistance in the future, please don’t hesitate to contact us directly through our 24/7 online chat on yema.com so we can assist you immediately.

Thank you again for bringing this to our attention. Your feedback helps us improve and provide the best possible service.

Warm regards,

Nicolas
YEMA Customer Support Team

Rated 5 out of 5 stars

Strong value

Strong value, excellent execution. Very satisfied. Yema is seriously under hyped among enthusiasts

November 28, 2025
Rated 5 out of 5 stars

Great looking watch

Great looking watch, runs well and feels great n the wrist. Came in a lovely package with a really awesome travel case, cool pilot patch and key chain type pilots tab as well.
Deliver was not great with poor communication, but that the problem with using standard UPS.

I've very happy with this beautiful WATCH and the lovely YEMA TRAVEL CASE....

Review in English [as I am English].

December 15, 2025
Rated 5 out of 5 stars

Beautiful watch

Beautiful watch, it hasn’t been off my wrist since arriving! Great order and delivery process, good response from customer service when I had a question pre-delivery too.

December 12, 2025
Rated 1 out of 5 stars

Scam Company.

The limited edition watch was ordered on oct31. Was supposed to be shipped on Nov 15. There were several delays and finally I asked for a refund in early Dec. they said that the refund will be posted by Dec 23. And now still the refund has not been processed. Further they now posted that the office is closed from Dec 19 to Jan 5 and nothing will be refunded till Jan 5. This company is running a scam. I will be reporting them to better business bureau.

December 23, 2025
Unprompted review
YEMA Manufacture Horlogère Française 1948 logo

Reply from YEMA Manufacture Horlogère Française 1948

Hello Pratik,

Please accept our apologies for the delay in processing your refund. It was already planned and has been successfully completed.

There can sometimes be a slight delay of a few days, especially during this time of year.

Thank you for your understanding and patience. If you need any assistance, please don't hesitate to contact us directly via our online chat, available 24/7 on our website, so we can help you immediately.

Sincerely,

Nicolas
Yema Customer Service

Rated 1 out of 5 stars

No express delivery despite paying extra fee + malfunctioning watch

Despite having paid extra free for Express delivery, the watch arrived after 8 days from placing the order. I am still waiting for the promised refund of the fee for the express delivery,despite sending several reminders (and receiving back several promises that the refund would arrive soon).

Moreover, the watch has a malfunctioning movement. I placed a complaint, I am still to hear back from Yema about what course of action I should take.

All in all, a very disappointing experience. It was my first purchase of Yema, but certainly it will be the last.

December 11, 2025
YEMA Manufacture Horlogère Française 1948 logo

Reply from YEMA Manufacture Horlogère Française 1948

Hello,

Thank you for your feedback. We’re very sorry to hear about the issue with the delivery of your watch and the malfunction reported.

We completely understand how frustrating this situation must have been and we sincerely apologize for the inconvenience.

Your query is now being managed by our Customer Support team, and we’re committed to resolving it as quickly as possible.

A return label has been sent to you by email for our teams to be notified and to resolve the matter as soon as possible. Do note that this is done within 48 hours of receiving a request/complaint.

Should you need any further assistance in the future, please don’t hesitate to contact us directly through our 24/7 online chat on yema.com so we can assist you immediately.

Thank you again for bringing this to our attention. Your feedback helps us improve and provide the best possible service.

Warm regards,

Nicolas
YEMA Customer Support Team

Rated 1 out of 5 stars

Misleading delivery times, no refund, and zero accountability

I had a very poor experience with Yema and I strongly advise against ordering from their website.
At the time of purchase, the watch was advertised as shipping within 5 days. In reality, after more than three weeks, the order had still not been shipped. Throughout this period, I contacted customer support multiple times and was repeatedly told that the watch would be shipped “soon” or “in the next few days”. None of these promises were kept.
After waiting well beyond the advertised timeframe, I cancelled the order. According to Yema’s own policy, the refund should have been issued within 14 days, yet no refund was processed and no meaningful explanation was provided.
In the end, I was forced to open a chargeback with my credit card provider and refund has done. This should never be necessary when dealing with a brand that presents itself as reputable.
This experience shows a complete lack of transparency, reliability, and respect for the customer. If a company cannot meet its own delivery promises or return customers’ money on time, it cannot be trusted with online orders — especially for expensive products.

November 8, 2025
Unprompted review
YEMA Manufacture Horlogère Française 1948 logo

Reply from YEMA Manufacture Horlogère Française 1948

Hello Bruno,

Thank you for your feedback.

We’re very sorry to hear about the issue with delivery of your watch and delay in issuing your refund.

We can however see that it was issued within 14 business days, irrespective of the fact that a dispute was opened.

As per our refund policy, refunds are issued within 14 business days, following the date of the request.

Regardless of that, we completely understand how frustrating this situation must have been and we sincerely apologize for the inconvenience.

Should you need any further assistance in the future, please don’t hesitate to contact us directly through our 24/7 online chat on yema.com so we can assist you immediately.

Thank you again for bringing this to our attention. Your feedback helps us improve and provide the best possible service.

Warm regards,

Nicolas
YEMA Customer Support Team

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