Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more
The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more
Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very posi... See more
Company details
Written by the company
YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.
Contact info
Unit 8-9 Victoria Mills, HX4 8AD, Halifax, United Kingdom
- 01422 880100
- enquiries@yesenergysolutions.co.uk
- www.yesenergysolutions.co.uk
4.7
Excellent
496 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Insightful
They gave me an insight into how to save energy to save money around the house, and I know it will be very helpful during the winter season. I am also grateful for the pack theyw ill be sending and further advice that will be given.
February 27, 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Rebecca was fantastic
Rebecca was fantastic! Lovely experience No judgement.
February 27, 2026
Unprompted review
Reply from YES Energy Solutions
YES Marketing team
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Quality service
After a boiler failure YES energy solutions were very quick off the mark with a sympathetic response. They had a good appropriate boiler installed within just over a week. We were delighted with the project management and the quality of the engineer who did the fitting. He even dealt with one or two minor issues to do with radiators. Delighted to recommend them. Thank you, Emerson.
February 24, 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Gave me a £49 voucher which I…
Gave me a £49 voucher which I appreciate but not eligible for any other help so was just getting passed around in circles. Still in 1k of debt so hasn’t been overly helpful.
February 19, 2026
Unprompted review
Reply from YES Energy Solutions
Thank you for taking the time to leave us feedback. We’re really sorry to hear that the advice and financial support you received didn’t meet your expectations.
We’d really like to look into this further and see how we can support you. So we can do this, could you please get in touch with us on our Freephone number 08081 642 444?
We look forward to speaking with you and helping to resolve this.
Definitely more than five stars ... ... ...
I wish there were more than five stars for the service I have recently received. I was so lucky Justin picked up the telephone and he patiently listened to all I had been through and immediately sprung into action in an effort to help with my situation. He was so very kind, polite, professional, positive and just so very nice. I instantly felt better. Within days he had made my dire situation a complete turn around. His emails were full of information and help (I am truly completely useless with technology - he was so patient) and he kept me informed all the way.
A truly excellent service, he really is as asset to YES Energy Solutions. Thank you Justin.
May I give a mention also, to the two Emma's I spoke to, as they were lovely too. What a lovely team!
February 16, 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
the person i spoke to was very nice and…
the person i spoke to was very nice and understood my problems
February 3, 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Very helpful
Very helpful, friendly and gave lots of support and advice from (Prav Makh)
Email sent with helpful information for further support ,definitely recommended
Thank you
February 12, 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Great service,polite advisors,amazing…
Great service,polite advisors,amazing fast help with in dept assesment,usefull tips, help solve issues snd put me in to fight direction forward,thank you so much.
February 4, 2026
Unprompted review
Reply from YES Energy Solutions
Hello,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
I had a great experience
I had a great experience. Your representative was friendly, polite, helpful and well informed. Thank you.
February 2, 2026
Unprompted review
Reply from YES Energy Solutions
Hi Susie,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Hello yes
Hi
I am Mohamed, I really satisfied with your service and great customer service.
Thanks
January 30, 2026
Unprompted review
Reply from YES Energy Solutions
Hello Mohamed,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Amazing service
Amazing service. Emilie was so knowledgeable, kind, compassionate and really understood my situation. She gave great advice and was incredibly generous. I’m very grateful to have had the opportunity to speak with her.
January 30, 2026
Unprompted review
Reply from YES Energy Solutions
Hi Lee,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Ryan was very Helpful
Ryan was very helpful explained each step of the call and it what was to be expected from the call and going forward what the company would do to help me
January 29, 2026
Unprompted review
Reply from YES Energy Solutions
Hello Clare,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Lovely gentleman sorry did not get his…
Lovely gentleman sorry did not get his name. Very helpfull excellent service. 10 out of 10
January 28, 2026
Unprompted review
Reply from YES Energy Solutions
Hi Joe,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Thankyou so much for explaining many…
Thankyou so much for explaining many things and for being there for vulnerable people who need your help. Thankyou again.
January 27, 2026
Unprompted review
Reply from YES Energy Solutions
Hello Laurelie,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Reply from YES Energy Solutions
Hi Jamal,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Highly recommend Yes Energy Solutions
Received phone call today from Ryan at Yes Energy Solutions
Great guy, very professional, explained everything in detail, left no stone unturned..
Considering I'm asking for help Ryan handled it in a way that made the whole experience using Yes Energy Solutions, Great
January 26, 2026
Unprompted review
Reply from YES Energy Solutions
Hi Peter,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Paul , Haley and Naomi
Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances.....
I'm a very private and proud person , who has worked all my life , until circumstances changed .....
Very poorly atm , but thanks to the above kind people, I am determined to keep Strong for as long as possible.....
God bless you Paul , Haley and Naomi xxxMonica
January 22, 2026
Unprompted review
Reply from YES Energy Solutions
Hi Monica,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
Very helpful and friendly
Very helpful and friendly with good advice which I shall take note of.
January 22, 2026
Unprompted review
Reply from YES Energy Solutions
Hi Andrew,
Thank you so much for leaving a 5‑star review. We’re really pleased to hear you had a positive experience with our team.
We aim to offer clear, friendly and helpful support, so it’s great to know this made a difference for you.
If you need anything else in future, please feel free to get in touch.
Thank you,
YES Energy Solutions
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