YES Energy Solutions Reviews 

Emillie was so easy to talk to and explained everything so easily. She was so helpful.

hi very friendly and chatty and alao explained things i wasnt aware of

Fantastic company. I had never heard of this but was referred through my energy supplier. Advisors were friendly, non invasive questions and helped out with my energy with a fuel voucher.

Fantastic service from Emilie Newburn, she explained everything very well and is a credit to the company

The adviser was polite and the session itself was handled professionally, but the service was ultimately not effective or transparent for my situation. I engaged with YES Energy Solutions because publicly available information and referrals suggested that support of up to £500 might be available for households in hardship. This created a reasonable expectation that financial assistance could be considered.

During the assessment, I was asked for a large amount of personal and financial detail, including information about my household circumstances, disability-related needs, income, arrears, and even furniture requirements. This depth of questioning reinforced the impression that some form of practical support was possible.

However, after providing all of this information, I was informed that YES Energy Solutions cannot offer financial help with energy arrears at all, and that the only support available was general advice and a small £50 emergency card, which I did not qualify for due to the level of arrears. No meaningful assistance was available, and no connection to the hardship schemes I was originally led to believe might be accessible.

The outcome did not match the depth of the assessment or the expectations created at the point of referral. For vulnerable households with significant debt and complex needs, this process feels unnecessarily intrusive and time-consuming without offering any practical help.

Naomi had empathy and listened to me and gave me very helpful information and advice. She explained everything clearly and offered various options. I really appreciate that she called me

Very good experience with the as energy Team they listen and try to help you save money with your energy bills excellent service thank you

Very satisfied with the outcome and the customer service advisor friendly understanding of my needs friendly advice

Very helpful

The person I spoke to was so helpful and lovely

Ryan was a perfect advisor, he explained everything very articulately and was patient and understanding.
I really appreciated the advice and support 😊

Excellent service helping with advice on energy efficiency

This company , was very helpful , lots of good ideas, hints tips, some suggestions to look into . Thank you !

Prav Makh was a pleasure to talk to. Really understanding, kind and empathetic to the problems my family have been facing. Genuinely decent guy.

I found the girl very helpful and knowledgeable. 😊

THE WORST EXPERIENCE EVER!
THE CUSTOMER SERVICE PERSON WAS VERY SLOW, SHE DID NOT ADDRESS MY CONCERN. SHE HUNG UP ON ME!

Really helpful advisors - thorough and informative. Thank you

I had a great experience with Kim. She was calm, patient, and extremely understanding. Her guidance and knowledge of helpful organisations made a real difference. I would highly recommend this company to others.

I'm amazed, I like the service with YES Energy Solutions.