My YMCA expérience was made very positive primarily due to the superb Tutor Abbee Cole. The face to face days and her support justified the time and cost I invested. I would however suggest the actu... See more
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Review summary
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I had an amazing time on this course. It really changed the way I practice yoga and I learnt so much! My teacher Annie was so supportive and patient and I had full confidence in her from the moment... See more
Company replied
YMCA Fit is an incredible organisation! They pride themselves in supporting students to becoming qualified trainers. I felt I always had the support of the teachers and they created a beautiful... See more
Company replied
The course tutors and content were fabulous. I would say the initial ‘sales’ call was a little misleading . I was not informed that I wouldn’t be issued my certificate until the student loan was fully... See more
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Company details
Written by the company
Personal trainer & fitness instructor courses run across UK. REPS & CIMSPA points. UK's only STOTT PILATES® Licensed Training Centre. Flexible learning.
Contact info
120 Cromer Street, WC1H 8BS, London, United Kingdom
- www.ymcafit.org.uk
4.4
Excellent
409 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great tutor
Great tutor, very knowledgeable and engaging.
Worth getting up for 5 weeks
March 15, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for your review. It is wonderful to hear that you found your tutor knowledgeable, engaging, and able to make the sessions truly worthwhile.
We are delighted that you felt the course was worth getting up for over the five weeks, and we appreciate you taking the time to share your experience.
Thank you again for your feedback.
Best wishes,
YMCAfit team
I did my level 2 and 3 diplomas with…
I did my level 2 and 3 diplomas with YMCA and it was great . Very supportive staff and accessible materials and good coaching face to face ! I am 68 and they always treated me with respect although I was the oldest in the group . Lots of hard work and fun too !
March 10, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for sharing your experience. It is wonderful to hear that you completed both your Level 2 and Level 3 Diplomas with YMCA and that you found the staff supportive, the learning materials accessible, and the face‑to‑face coaching valuable.
Your comment about always being treated with respect means a great deal. Every learner brings something unique to the group, and it is fantastic to hear that you felt welcomed and included throughout your studies. Your dedication and hard work are truly inspiring.
Thank you again for your kind words. We are delighted that your learning journey was both challenging and fun, and we wish you every success as you continue to build on your achievements.
Best wishes,
YMCAfit team
YMCA Yoga Practitioner course with Smita
Smita Raja is an excellent teacher and a great source of inspiration! I really enjoyed the Yoga Practitioner course and the other students I was learning alongside, a great experience I will be forever grateful for starting my yoga journey
March 3, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for your wonderful review. I am delighted to hear that you enjoyed the YMCA Yoga Practitioner course and that learning with Smita had such a positive impact on your journey. Smita is an excellent and inspiring teacher, and she will be very pleased to read your kind words.
It is also lovely to hear that the group of students you trained alongside helped make the experience even more meaningful. Beginning a yoga journey is a special step, and we are grateful that you chose to take that step with us.
Thank you again for sharing your experience.
Best wishes,
YMCAfit team
Great experience
Great experience, very professional and attentive. Tutors have been very supportive. It’s been great.
February 22, 2026
Unprompted review
Reply from YMCAfit
Thank you for your lovely feedback. We are delighted to hear that you had such a great experience and found the training professional, attentive and well supported by the tutors. It is wonderful to know the team helped make your learning journey so positive. We wish you every success moving forward.
Best wishes
YMCAfit team
Really enjoyed taking part in the Level…
Really enjoyed taking part in the Level 2 Gym instructor course. The face to face sessions have been really helpful. Teaching was clear and focussed and lots of useful feedback. It was lovely to meet the other candidates on the course and share experiences.
February 22, 2026
Unprompted review
Reply from YMCAfit
Thank you for sharing your experience. We are delighted to hear that you really enjoyed the Level 2 Gym Instructor course. It’s great to know that the face‑to‑face sessions, clear teaching and personalised feedback supported your learning. We are also so pleased you had the chance to connect with other candidates and share experiences along the way. Wishing you all the best as you continue your fitness journey.
Best wishes
YMCAfit team
Very clear and supportive working…
Very clear and supportive working environment and tutors!
February 22, 2026
Unprompted review
Reply from YMCAfit
Thank you for your feedback. We are really pleased to hear that you found the learning environment clear and supportive, and that our tutors helped create a positive experience for you. We wish you all the best as you continue your training.
Best wishes
YMCAfit team
Great course!
Great course, the in-person training days really complemented the online material. Abbee explained the assignments and taught the content really clearly, great instructor! Thank you.
Feeling confident and excited to do the assessment day now!
February 22, 2026
Unprompted review
Reply from YMCAfit
Thank you so much for your lovely feedback. It is great to hear that the in‑person training complemented the online learning so well and that Abbee’s teaching and assignment support helped everything feel clear and manageable. We are delighted that you feel confident and excited for your assessment day, we wish you the very best of luck!
Best wishes
YMCAfit team
A brilliantly designed course
Instructors are approachable, engaging and encouraging. A fantastic course with excellent resources and support.
February 22, 2026
Unprompted review
Reply from YMCAfit
Thank you for sharing such positive feedback. We are delighted to hear that you found the course so well designed and that our instructors were approachable, engaging and supportive throughout. It is great to know the resources and guidance helped make your experience a fantastic one. We wish you every success as you continue your journey.
Best wishes
YMCAfit team
I think YMCA is a great place to do…
I think YMCA is a great place to do your fitness career, the lectures are super friendly and very professional. I will recommend this place to anyone. I’ve had a great experience.
February 19, 2026
Unprompted review
Reply from YMCAfit
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us and that you found our tutors friendly and professional. It means a great deal to know you would recommend YMCAfit to others. We wish you every success as you continue your fitness journey.
Best wishes
YMCAfit team
Good tuition, bad administration.
The Level 2 Fitness Instructor course was incredibly well structured and delivered professionally and with great care to ensure all pupils have the best chance of passing.
I didn't go onto Level 3, but stayed in touch with people in my group and they were much less impressed with the second tutor.
However, I found serious structural problems with the course once the tuition was done - around marking of work and communication from admin staff. Standards of pass grades are subjective and differ depending on which person marks your written work in some cases. Concerns about this were not dealt with quickly, and dragged on for weeks.
Eventually my concerns were addressed and complaints upheld, but it sadly changed an overwhelmingly positive experience into a negative one - but perhaps learnings have been made since then.
April 7, 2025
Unprompted review
Reply from YMCAfit
Thank you for taking the time to share your experience.
It is great to hear that you found the Level 2 Fitness Instructor tuition well structured and delivered to a high standard. We note your comments regarding the post-course processes, particularly around marking and communication. To ensure consistency across all assessors, we carry out regular standardisation sessions, and feedback like yours directly informs and strengthens that process.
We appreciate you highlighting both the strengths of the course and the areas where your experience differed, and we remain committed to continuous improvement across all parts of our delivery.
Best wishes
YMCAfit team
Brandon long gave us clear information…
Brandon long gave us clear information about the course and was so polite and was very interesting to talk to and made me really intrigued into the course he was talking about and was an amazing interaction would recommend to talk to.
February 6, 2026
Unprompted review
Reply from YMCAfit
Thank you so much for sharing your feedback.
We are delighted to hear that Brandon provided clear information about the course and made the conversation engaging and enjoyable. It is wonderful to know that his polite manner and ability to explain the details left you feeling intrigued and excited about the course. Brandon is a valued member of our team, and we will be sure to pass on your kind words.
We truly appreciate your recommendation and are pleased that your interaction was such a positive experience.
Best wishes,
YMCAfit team
I was so impressed with Rafaela's care
I was so impressed with Rafaela's care and telephone manner. She is knowledgeable and has been incredibly helpful with me returning to further my studies with Stott aftersome time away. From the start of our correspondense her etiquette, warmth, and understanding made me feel secure and confident on continuning on the Stott journey. She provided all the details and more. She is an asset to her work, and it was such a pleasure to receive her knowledge over the telephone. The teachers on this course are outstanding. I look forward to furthering my studies and getting back to it! Thank you Rafaela!
January 6, 2026
Unprompted review
Reply from YMCAfit
Thank you so much for taking the time to share this wonderful feedback.
We are delighted to hear how impressed you were with Rafaela’s support. Her warmth, clarity and professionalism are a huge part of what we aim to offer every learner, and it is fantastic to know she made you feel confident and supported as you returned to your STOTT studies. We will make sure your kind words are passed on to her. She truly is an asset to the team.
We are also very pleased to hear that you have had such a positive experience with our teachers. The dedication and expertise of our tutors are something we are incredibly proud of, and it is great to know they helped inspire your excitement to continue your journey.
Thank you again for sharing such thoughtful feedback. We wish you every success as you continue your STOTT Pilates training, and we look forward to supporting you throughout the rest of your studies.
Best wishes,
YMCAfit team
A wonderful experience
A wonderful experience, Encouraging team with feedback that gives you the confidence to teach and grow - highly recommend the indoor cycling CPD.
January 25, 2026
Unprompted review
Reply from YMCAfit
Thank you so much for your wonderful feedback.
We are delighted to hear that you had such a positive experience on the Indoor Cycling CPD. It is fantastic to know that the team’s encouragement and constructive feedback helped build your confidence to teach and continue growing as an instructor.
Your recommendation means a great deal to us, and we are thrilled that you found the course so valuable.
We look forward to supporting you again on your learning journey.
Best wishes
YMCAfit team
Experience face to face
during my face to face sessions hollie made sure myself and the rest of my group felt so welcome and relaxed she really helped improve my confidence and knowledge which made such a difference to my experience as most of the course was online and at home she helped makes everything make sense in person and put things in to real life practice she also went above and beyond to give us advise about working in the industry which i found really helpful
February 1, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for taking the time to share your experience.
We are delighted to hear that your face‑to‑face sessions with Hollie had such a positive impact. It is wonderful that she helped you and your group feel welcomed, relaxed, and confident. Her ability to explain concepts clearly, bring the online learning to life, and support learners in putting knowledge into real‑world practice is something we value greatly.
It is especially lovely to hear that Hollie went above and beyond to offer guidance about working in the industry. Support like this can make a significant difference when transitioning from studying to professional practice, and we are pleased that you found her advice so helpful.
Thank you again for your thoughtful review. We wish you every success as you continue your learning journey and take your next steps in the fitness industry.
Best wishes,
YMCAfit team
Very helpful and communicative…
Very helpful and communicative administration team. Great instructor (thanks Adrian Walters!) and resources; with a quick turnaround on assessments.
January 25, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for sharing your feedback.
We are delighted to hear that you found our administration team helpful and communicative. Ensuring that learners feel supported from the very beginning is extremely important to us, and it is wonderful to know that this contributed positively to your experience.
We are also very pleased to hear your kind words about Adrian Walters. His knowledge, teaching style, and commitment to learner success make a real difference, and he will be very glad to know his support was valued.
It is great to hear that you found the course resources effective and that the assessment turnaround time met your expectations.
Thank you again for taking the time to leave a review. We wish you every success in your continued learning and future career.
Best wishes,
YMCAfit team
Great choice
I chose YMCAfit for its strong reputation, and it absolutely delivered. The mix of practical and theory built my confidence, and our tutor Russell’s real-world sports massage experience made the learning relevant and hands-on. Supportive, professional, and honest with feedback — I’d highly recommend it.f
January 30, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for taking the time to share your experience.
We are delighted to hear that YMCAfit lived up to the strong reputation that led you to choose us. It is wonderful that the combination of practical and theoretical learning helped to build your confidence throughout the course.
Your feedback about Russell is greatly appreciated. His extensive real‑world sports massage experience and hands‑on approach to teaching help ensure that learners gain relevant, practical skills, and it is encouraging to hear that his professional and supportive guidance made a positive impact on your journey.
Thank you for recommending the course so highly. We are very proud to provide training that prepares learners for genuine industry practice.
We wish you every success in your future sports massage career.
Best wishes,
YMCAfit team
Friendly atmosphere
The YMCA is very easy to find. The course is structured well and very easy to follow. Trevor has taught us for our in person sessions and he has made the learning fun and very easy to learn. He has a friendly approach and makes you feel calm. I couldn’t have asked for a better teacher.
All the staff are very friendly, in particular Mikey at reception. He always greets you with a warm welcome. I have felt very comfortable coming here and this has set me up well for my exams.
The cafe is amazing, and again the people working there are so friendly and eager to chat to you. The facilities are clean and fresh.
January 29, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for taking the time to leave such a thoughtful and detailed review.
We are delighted to hear that you found the YMCA easy to locate and that the course structure was clear and simple to follow. It is wonderful to know that Trevor made your in‑person sessions enjoyable, calm, and engaging. His friendly approach is something many learners appreciate, and we are very pleased that you felt fully supported throughout your training.
We are also grateful for your kind words about our wider team. Mikey at reception will be especially pleased to hear your feedback, as he always aims to create a warm and welcoming experience for everyone who walks through our doors. It is fantastic to hear that this positive environment has helped you feel comfortable and confident as you prepare for your exams.
Your comments about the café and the facilities mean a great deal to us as well. We are proud of our friendly staff and the clean, fresh environment they work hard to maintain.
Thank you again for sharing your experience. We wish you the very best in your upcoming exams, and we hope to welcome you back in the future.
Best wishes,
YMCAfit team
Great course
Great course, really well presented and taught my the tutor trevor. Id recommend having a laptop to do the course but other that ive learnt alot and really enjoyed
January 29, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for your positive review.
We are really pleased to hear that you enjoyed the course and that Trevor’s presentation and teaching style supported your learning. It is great to know that you found the experience valuable.
Thank you also for your helpful suggestion regarding having a laptop during the course. Feedback like this helps us continue improving the learning experience for future learners.
We are glad to hear that you learned a lot and enjoyed the training. We hope to welcome you onto another YMCA course in the future.
Best wishes,
YMCAfit team
The in-person instruction was…
The in-person instruction was fantastic! But the online content design, structure and flow was very confusing at times. There were continuity errors and incorrect information throughout the program. The communication from the student support team was quite difficult because they did not set clear expectations which left me frustrated and constantly following up. Be prepared to wait 2-3 months to receive your certificate after finishing the coursework.
I did raise concerns with the student support team and was instructed to leave the information as a Trustpilot review.
The in person instruction was 5 stars for sure, but everything else, 1 star.
January 5, 2026
Unprompted review
Reply from YMCAfit
Thank you for taking the time to share your feedback.
We are very pleased to hear that you found the in‑person instruction to be of a high standard, and we will be sure to pass your positive comments on to the tutor team.
We are sorry, however, that other parts of your experience did not meet your expectations. We understand how confusing it can feel when elements of the online learning platform do not flow as they should. As you noted, several of the issues you raised related to content hosted on the Awarding Organisation’s platform. We have already escalated these points to them so the errors can be corrected, and we genuinely appreciate you bringing them to our attention.
Regarding communication and certification timelines, we aim to set clear expectations from the outset, and we are sorry to hear that this was not your experience. For clarity, your certificate was issued within the standard 8‑week timeframe, but we recognise how important transparency is, and we are continuing to strengthen our communication processes so that learners always know what to expect.
Thank you again for raising your concerns both with our team and here on Trustpilot. While we are delighted that the in‑person teaching earned a 5‑star rating from you, we take the rest of your feedback seriously. Your comments directly support ongoing improvements across both our internal systems and those of our awarding partners.
Best wishes
YMCAfit team
Padwork course
The YMCA Padwork course was led by Trevor, an experienced boxer. Everything was explained in a simple manner and plenty of practical training.
I would recommend this for any fitness instructor.
January 25, 2026
Unprompted review
Reply from YMCAfit
Thank you very much for taking the time to leave a review.
We are delighted to hear that you enjoyed the YMCA Padwork course and that Trevor’s experience and clear teaching style made the training valuable for you. It is fantastic to know that the practical elements of the course supported your learning.
Your recommendation means a great deal to us, and we truly appreciate your support. We hope to welcome you onto another YMCA Training course in the future.
Best wishes,
YMCAfit team
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