Ingrid Flute’s Yorkshire Holiday Cottages Reviews 

Great company to go through, in the past have been in the office and the staff are so welcoming and friendly nothing is to much trouble 😀

really good company to deal with, and no problems at all with booking or accomadation.

Lovely house (Kingston House in West Witten near Leyburn) in a gorgeous village . Five ladies celebrating special birthdays . House was perfect for our 3 night stay

When you pay a premium price for a 4 star holiday you do not expect to spend the first few hours cleaning to make it habitable. This accommodation (Puffins Filey) was selected using a major holiday Bookings Agency (INGRID FLUTE also known as Yorkshire Holiday Cottages and Original Cottages) who advertise that all their properties are carefully chosen and assessed with very stringent criteria for awarding stars with high standards of cleanliness being a key criteria. Their 4 star rating states, 'Very Good to Excellent overall level of quality. Very good care and attention to detail will be obvious throughout'.
Throughout our ordeal at this property the owner was nowhere to be seen and our appeals for some kind of recompense have been stalled for weeks in the Agency's complaints process.
So beware if you consider booking Puffins. You should also think long and hard before believing the advertising of INGRID FLUTE/Yorkshire Holiday Cottages/Original Cottages.
This experience is why, people like us, are put off from holidaying in the UK - Expensive and Disappointing!
We were going to give this property 2 stars but with no hint of an apology or recognition of the impact on their customers it must be a 1 star review.

Full Review

Puffins Holiday Let - Tired and Dirty - Not a 4 Star
You can see how the Puffins could once have been a 4 star property. When initially decorated and properly cleaned it may have been a pleasant Shabby-Chic holiday let. Unfortunately it has not aged well has has become just plain Shabby with chipped paintwork, marked and stained walls (what are those dripping stains on the bedroom walls?), patches of mould, and spider webs in most nooks and corners .
The bedrooms, upstairs, were very dirty with dead flies and other detritus, especially under beds and furniture and in clothes drawers. Thankfully the bedding was clean as were the towels. Downstairs was not much better with the rugs now full of dog hairs (we rolled them up to prevent the young children playing on them). A cheap throw replete with dog hairs now adorns a stained sofa. We did not have a dog with us!
The bathrooms were not as bad but there were still issues; dirty corners, a mouldy blind a broken foot pedal to a waste bin and horrible toilet brushes.
The kitchen was the saving grace and was the place we went to escape the rest of the property.

There are a couple of additional points worth warning any future visitor:
- the property has a Tumble Dryer which is a very good facility but the filter is blocked up and presents a fire risk.
- there seems to be only one escape route from the first floor.
- yard outside is a plus but is very slippery when wet - there is no slip warning.
- If you want to clean up there is a Henry but it cannot hold high power and we could not find any attachments. If you do use it there is a very bad smell.
- the TV is quite old and we could not add the Disney+ for the young children.

As it can be appreciated we were very unhappy with our stay at Puffins and would rate it as a 2 star property on the basis of presentation and cleanliness which is fundamental for people like us.
This has been very embarrassing for the person in our party who had chosen Puffins as they had spent a lot of time trying to choose the best place for 4 generations of our family (93 year old down to a 3 year old). The choice of property was based on finding a specialist Yorkshire booking Agency called INGRID FLUTE (was Yorkshire Holiday Cottages and Original Cottages) whose web site included a Quality Section saying that all their properties are carefully chosen and assessed with very stringent criteria for awarding stars with high standards of cleanliness being a key criteria. The decision on Puffins was made even though it was expensive. We thought that if the price was high it must be really good.
HOW WRONG WERE WE!
A good analogy of our experience is 'booking a room at a Marriot Hotel and when you arrive you are shown to a Travelodge next door'. At least in this scenario you would probably get some money back which has not been the case for us as yet.

It was a trouble free holiday from start to finish thanks not least to the high standards in all aspects of the owners

location location ,

Everything in the property was great. The dishwasher wasn't working but we knew this before we arrived as company apologised for the inconvenience.
It would have been useful to have been given info on estate not been complete, poor roads and pavements and no road name .

All good from booking,to communications and appartment faclities and location.We were blessed with good weather too which was a bonus and if,like me ,you love fish n chips,you wont be dissapointed,no matter were you choose

Very efficient service provided from Ingrid Flute staf as soon as we had booked our holiday with them.
When we had a small problem they sorted it straight away.

The property was truly delightful, it was equipped to meet everyones needs in a very mixed age group party. Perfectly situated for touring the area and walking. Caroline is a superb host and the welcome packs are a lovely touch. Would definitely recommend this property

Great property and location. Outside space and car parking space is so unusual for Whitby so this influenced us. Also it was last minute and so the property was half price. Near to everything but in a quiet, tucked away spot. Car was too big for the car park space but were given a car park permit which was invaluable. We had biscuits left for us which was a nice touch

Everything from from booking to staying in a most beautiful apartment with amazing views Owen by a lovely lady called Linda thank you for a wonderful holiday.

Booking is extremely easy online & the company keep you well informed before & after your holiday. The cottage was a true representation of the details on the website.

Found the whole experience from booking onwards to be very easy.
One very small issue with parking permits was resolved very efficiently and promptly. Would definitely book with Ingrid Flute yorkshire cottages again

Excellent company to deal with. Booking is so easy on the website. Properties are immaculate. Easy key pad entries. No queuing for keys.

The details of the cottage we booked were accurate; it was as described. When I had a question it was answered promptly and with courtesy. We were always kept up to date with any developments and any information we needed regarding our booking.

Lovely bungalow in a great quiet position with fantastic views.
Well equipped, a home from home.
A good base for exploring the North East Coast and the Cleveland Way.

Brilliant location, steam trains galore, parking was a little bit of an issue.The property was clean and tidy, needed more kitchen equipment, be aware your dog needs to stay downstairs, and must not be left unattended, extremely difficult to go to bed whilst leaving your dog downstairs unattended overnight. We would not have booked if we new
this before hand.
Overall a nice place to stay if you enjoy steam trains and don't have a dog

Website very easy to navigate, straightforward to book. Lots of photos of the properties. The cottage we booked was perfect for our family and dog, and provided everything we needed for a wonderful holiday.

High standard in property, ideal for a family.